Home » Known Issues

Apple OS X Yosemite and WPA2

October 22, 2014- OIT has identified three laptops (two that were upgraded and one that was purchased with Yosemite) that will not connect to WPA2.  Attempts at resolution were not successful.  While it does not appear that all upgraded or newly purchased machines are affected, OIT recommends users wait until there is an update available from Apple that addresses this issue before upgrading at this time.  OIT will monitor education forums to see if there are any resolutions outside of Apple that can be applied and will communicate any information discovered.

Adobe Creative Cloud

December 4, 2013 - There are known issues with Adobe Lightroom for Windows and Adobe Muse CC for Windows and Mac volume license customers. Lightroom for Mac does not appear to be affected.  Adobe is aware of these issues, but does not know when solutions will be available.  As such, Adobe Muse CC is not available at this time. Lightroom for Windows is available, but cannot be updated on demand through Adobe Creative Cloud (i.e. a technician has to manually install any updates). As more permanent solutions become available from Adobe, OIT will make them available to campus.

Windows 8 Known Issues

Snow Leopard Update Issue

February 3, 2012 – OIT has recently been made aware of an issue with a security patch from Apple for iMacs running Snow Leopard.  Please read the article below for further information.

If you are running any of the programs listed in the article, please be aware that applying this update could cause printing errors, glitches, and crashes when quitting an application.

http://reviews.cnet.com/8301-13727_7-57370890-263/rosetta-broken-in-os-x-10.6.8-after-security-update/ (link dead)

Office for Mac on MacOS 10.7 (Lion)

On Office for Mac on MacOS 10.7 (Lion), Communicator crashes when you send an IM or start an audio/visual call. Microsoft will resolve this issue in an upcoming update. Another known issue is that Mac 2004 will not run on Lion. Other known issues are listed in the Microsoft knowledgebase article at http://support.microsoft.com/kb/2586538.

OS X 10.6.8 Update Causes Network Printers to Pause

The new Mac update breaks network printing. When you try to print, you will see your printer go to pause and hold the print job. Deleting the printer and re-adding does not work. Contact the IT Service Desk at (205) 348-5555 or itsd@ua.edu for the fix file. Unzip the file and run the package. Then run disk utilities and repair permissions. You may have to delete and re-add the printer.

IE 9 Incompatible with Release 3.2 of TideBytes

June 28, 2011 – Version 9 of Internet Explorer is not supported with the new release 3.2 of TIDEbytes. IE9 is expected to be supported in the 4th quarter. If you have questions, call the IT Service Desk at (205) 348-5555.

SPSS 19 Startup Issue

June 2, 2011 – If you experience an error while launching SPSS 19 (most often for the first time after installation) regarding a “side-by-side” configuration, or “application not configured correctly” message, please try the following steps to remedy the issue.

1. One possible cause of this problem is that the Microsoft Visual C++ redistributables the application requires did not execute and install properly during installation of the Statistics application. You can run them manually post-installation from here:

C:\Program Files\IBM\SPSS\Statistics\19\VC8\Vcredist_x86.exe   (run this one first)
C:\Program Files\IBM\SPSS\Statistics\19\VC9\Vcredist_x86.exe

Windows 7 and IE8 Testing

June 22, 2010 – The Office of Information Technology (OIT) is currently testing Windows 7 and Internet Explorer 8 (IE8) in order to determine software compatibility and to find solutions to known issues. We have compiled a document of known issues, fixes and tips. To find solutions to running STAT, Cognos, and the Oracle client with Windows 7 and IE8, read this document. Also, you will find information on accessing USB flash drives as well as tips on using Windows 7. If you have questions, call the IT Service Desk at (205) 348-5555.

Windows 7 Known Issues

IE8 Known Issues

June 22, 2010 – The Office of Information Technology (OIT) is currently testing Windows 7 and Internet Explorer 8 (IE8) in order to determine software compatibility and to find solutions to known issues. We have compiled a document of known issues, fixes and tips. To find solutions to running STAT, Cognos, and the Oracle client with Windows 7 and IE8, read this document. Also, you will find information on accessing USB flash drives as well as tips on using Windows 7. If you have questions, call the IT Service Desk at (205) 348-5555.

Office 2010 Known Compatibility Issues

  • Call Pilot is not compatible with Outlook 2010.
  • The toolbar for Adobe Acrobat Pro 9 does not work correctly Word and Excel 2010. However, you can create a PDF file by selecting Adobe Acrobat as your printer when using the File-Print function.

Adobe Pro X Does Not Support ADBC

March 10, 2011 -The newest version of Adobe Professional, Adobe Pro X, has dropped the feature ADBC, a JavaScript Function that makes a connection to databases. This was the only significant issue found during testing of Adobe Pro X.

Outage Alerts

Security Alerts

You received this Phishing Attack email titled “Password Validation”.  If you haven’t already, please delete the message. You can tell this is not related to the... Read More

Scheduled Outages

October 22nd, 2014- The Office of Information Technology will implement... Read More

October 9th, 2014-  OIT will be rebooting one of its... Read More

September 25th, 2014- OIT will be performing network maintenance between... Read More

September 25th, 2014- The Office of Information Technology announces that... Read More

Banner Bundle Communication

The Office of Information Technology will implement a Banner Bundle... Read More

Known Issues

The Known Issues Page is a checkpoint for our IT partners across campus. The page lists software compatibility issues and known fixes.