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Supported Operating Systems & Software

The IT Service Desk supports commonly used operating systems and software at The University of Alabama.  For other applications, as much assistance will be given as possible, but we are limited by the resources we have on hand.

Operating Systems

  • Windows XP, 2000, 7
  • Macintosh OS 10.5 and above

Software

  • Microsoft Office 2010, 2007 (Windows) (licensing)
  • Microsoft Office 2011, 2008 (Macintosh) (licensing)
  • Microsoft Internet Explorer 8
  • Microsoft Outlook 2010, 2007 (Windows) (licensing)
  • Microsoft Outlook 2011 (Macintosh) (licensing)
  • Microsoft Entourage 2008 (Macintosh) (licensing) This product is no longer supported by Microsoft, please upgrade to Microsoft Outlook
  • McAfee VirusScan (Windows) (download)
  • McAfee VirusScan (Macintosh) (download)
  • Microsoft Publisher (Windows) (licensing)
  • Adobe Acrobat 9 (Windows, Macintosh)
  • Adobe Acrobat Reader (Windows, Macintosh, Unix download)
  • SAS (Windows, Solaris) (Windows licensing)
  • SPSS (Windows) (licensing)
  • Minitab (Windows) (licensing)

Outage Alerts

Security Alerts

Security Notification for Evernote Users

3/5/2013 – A recent security incident at Evernote allowed attackers... Read More

Java 1.7 Security Advisory

1/15/2012 – News organizations recently announced a security issue with... Read More

Scheduled Outages

Routine Maintenance

OIT performs routine maintenance on servers and systems every Sunday from 8 a.m. to noon. Many IT services may be offline intermittently during this time. Network access and computing resources availability (Banner, E-Learning, Exchange server, etc.) may also be affected. Since this is a low-usage period, fewer UA customers will be impacted. For questions, contact the IT Service Desk at (205) 348-5555 or itsd@ua.edu.

Known Issues

The Known Issues Page is a checkpoint for our IT partners across campus. The page lists software compatibility issues and known fixes.