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Virtual Private Network Information

Connecting to the Virtual Private Network (VPN) allows access to many resources while off campus. All remote desktop access (RDP) from off campus requires a VPN connection. On campus, RDP connections generally do not require a VPN unless regulatory compliance such as the Payment Card Industry (PCI) or other University policy states otherwise.

Accessing the VPN

Accessing the UA VPN requires use of the Cisco AnyConnect application which can be found in the Tech tab of myBama. Use one of the guides below for further instruction.

Cisco AnyConnect is compatible with Windows XP-SP3 and above, Linux, Mac OS 10.7 and above. It is also available from the App Store for Android, iPhone, and iPad.

Courses Requiring VPN Access

Courses can be “VPN Enabled” in Banner by departmental or college staff, granting VPN access to all students enrolled in that course.

Who Can Access the VPN?

Students

Students enrolled in “VPN Enabled” courses will automatically have VPN access. Graduate students requesting VPN access will need to have a Dean, Director, or Department Head send a request to itservicedesk@ua.edu.

Faculty and Staff

Access to the VPN is provided to all faculty and staff.

Others

Departments that have retirees, independent contractors, or vendors (non UA employees) will need to have a Dean, Director, or Department Head send a request to itservicedesk@ua.edu for account credentials. A link to download the AnyConnect VPN client will be sent to the requestor. Access is limited to 1 year at a time for non UA employees. Additional access time must be requested at the end of that period.

Security Alerts

Phishing Attempt: Job Opportunities

Over the past several days, many students have received emails offering job opportunities, and many are related to babysitting, child care, or note-taking. Students should not reply to these emails... Read More

Phishing Attack: “Library Services”

This week, some students, faculty, and staff may have received the email titled: “Library Services ” This is an attempt to steal usernames and passwords and possibly infect your system with malicious code.... Read More

Phishing Email Titled “IT”

Some faculty and staff received a phishing email this morning titled “IT.” The full email is posted below. This is an attempt to steal usernames and passwords and possibly infect... Read More

Scheduled Outages

Banner Unavailable Feb. 7th

The Office of Information Technology will be updating student financial aid requirements in Banner on Sunday, Feb. 7 from 8 a.m. to 12 p.m. Banner will be unavailable during this... Read More

myBama and Other Services Unavailable Feb. 6th

OIT will be upgrading the Oracle server on Saturday, Feb 6, from 8 a.m. until noon. The following services will not be available during the upgrade: Astra, eProcurement, Degree Works,... Read More

myBama, Banner, and Other Services Unavailable on Jan.10

OIT will install the quarterly Oracle patch on Sunday, Jan. 10, from 8 a.m. until noon. The following services will be unavailable during the installation period: Appworx, Astra, Banner, Degree... Read More

Known Issues

The Known Issues Page is a checkpoint for our IT partners across campus. The page lists software compatibility issues and known fixes.