Email Service Interruption, UA O365 to Crimson Google
- March 12th, 2021
- in Uncategorized
Some UA students may have may not have received email from OIT-supported faculty and staff O365 email accounts sent from 11 p.m. Wednesday, March 10 through 6:30 p.m. Thursday, March 11.
If UA faculty and staff sent messages to students during this time window, OIT recommends that those messages be resent to ensure message delivery. Faculty and staff can visit their “Sent” folder and resend messages to students.
No issues have been reported regarding mail sent from external sources to student Crimson Google accounts or from student Crimson Google accounts to student Crimson Google accounts.
We understand email is a critical service, and we apologize for this error and inconvenience. The email routing issue that caused this service interruption has been resolved. We are working with Strategic Communications to send this notice to UA faculty and staff.
Note – this disruption in service is in no way related to a Microsoft cybersecurity vulnerability, this was caused by a mail routing issue.