Brief Service Interruption – May 4
- May 5th, 2021
- in Outages
Root Cause Update, May 5:
During routine data center maintenance, a default configuration was inadvertently applied to several ports causing devices connected to those ports to have difficulty connecting to the network. This caused an outage for some campus services, including myBama.
The outage was immediately identified and remediated. Moving forward, this maintenance will be vetted by multiple teams within OIT to minimize impact.
May 4, a network switch in the OIT data center lost connectivity and caused a brief service interruption for a few campus services.
myBama was unavailable for approximately 30 minutes; however, the myBama maintenance page was up, allowing instructors to reach Banner self-service for final grade entry. Our teams are investigating the root cause of the switch network outage, and it will be posted to here when available.