New Ticketing System
- December 3rd, 2021
- in Uncategorized
Effective Dec. 15, Jira will replace Kace as OIT’s ticketing system.
Jira Service Management will provide a smoother experience for UA students, faculty and staff, as well as better internal systems for the OIT organization. Jira Service Management will serve as the ticketing solution for OIT, AVS and CIT.
Beginning Dec. 15, users who submit tickets to the IT Service Desk, AVS and CIT will receive new, streamlined communication from Jira. Please note that communications may appear different than previous experiences.