Meagan Bennett

Blackboard Data Center Maintenance – June 21

Friday, June 21 Blackboard will be performing data center maintenance from 1:00 a.m. until 5:00 a.m.. While they anticipate no interruption in service as a result of the work, they cannot entirely rule out brief periods of intermittent connectivity. They will make all efforts to keep service disruption, if any, within the window to a minimum.

June 12 – Phishing Email

Wednesday, June 12, 2019, many UA employees received a phishing email with the subject “Web-sikkerhedssupport” This email is an email scam that posed as OIT Security and encouraged employees to update payment information in myBama.

Emails like these are phishing attempts designed to steal credentials and sensitive information. Remember to notice the red flags of phishing emails. Look at the from email address of the email, and hover over links before you click to see the web address.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Change in Adobe for Labs

An Adobe ID is now required to use Adobe software. Faculty and staff are licensed for Enterprise Adobe accounts, and can use these accounts to download and access the software on their own computers and in lab environments.  To create an Enterprise account, faculty and staff can visit the OIT website.

On shared devices and lab environments, students may use Creative Cloud in computer labs/classrooms that have the shared device license software installed. An Adobe ID is required to access this software. Students can create an Adobe ID on the Adobe website, or they can login with an existing Adobe ID.

myBama, Banner and Other Services Unavailable

Update 6/11 9:40 a.m. – Monday, June 10 at 7:15 p.m., OIT experienced a shortage in encrypted storage while a scheduled process was running. This affected databases and caused an outage with the following applications.

  • Appworx
  • Banner (and Banner-related like Workflow, eProcurement, etc.)
  • PCR360
  • FRM
  • myBama
  • DegreeWorks
  • Sitefile
  • Crystal Reports Server
  • Eprint
  • Digital Signage
  • Sequoia
  • StarRez
  • SharePoint aka Tideshare

The scheduled process was terminated and services were re-established by 8:50 p.m. OIT is actively working to increase our encrypted storage amount while also evaluating systems and procedures to determine what data requires encryption in order to appropriately manage storage capacity.


Update 8:50pm – Services are now available. A root cause analysis will be posted here when available.


Original post – 7:20 p.m. – myBama, Banner and some other services are currently unavailable. OIT is investigating and will provide updates.

Ellucian/Banner Survey

OIT is partnering with Ellucian to conduct an assessment of our overall use of Banner and other technology solutions. In order to understand more about our current business processes and how we can use technology to aid in these processes, Ellucian has provided a survey to OIT to obtain feedback.

The survey will take approximately 10-15 minutes to complete. We appreciate candidness in your responses to this survey so that we can get the maximum benefit from the compiled results. Please complete the survey before it closes Friday, June 21.

Results from this survey will be used to determine the focus areas of departmental discussions when representatives from Ellucian come to campus. The leadership team will work with Ellucian to rank and prioritize any recommended initiatives that may be outcomes from this analysis based on productivity gains and strategic benefits. This will enable us to more effectively deploy current resources, deal with change, achieve desired outcomes and overall build a more efficient and effective organization.

Participation in the online survey is critical to the success of this engagement. Thanks in advance for your time and thoughtful participation as we work together to continue to make The University of Alabama a great place to work and learn.

Survey Link:  https://docs.google.com/forms/d/e/1FAIpQLSfEYlhRkGeeMP7iybl5ZvSHWiGQsHtqrJDaU4Rf-OhdV66NeQ/viewform,

myBama, Banner and Other Services Unavailable Sunday, June 23

The Office of Information Technology will install the quarterly Oracle patch on Sunday, June 23, 2019, from 5:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

June 3 – Text Scam

Monday, June 3, 2019, many UA students received a phishing text message with the content “You have a balance for summer semester. The Registrar’s office will drop students at noon today. Please pay in the bookstore or set up Nelnet immediately.” This message did not originate from UA or the Registrar’s office, it is a scam.  

The University Registrar does not communicate with students via text message. All official UA messages are delivered via email from @ua.edu email addresses.

If you did receive a text like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Dell Tech Rally

Join the Office of Information Technology and Dell for a Tech Rally Tuesday, June 25, 2019 at the Bryant Conference Center. Dell will be set up in a trade-show format showcasing new technologies. All UA employees that work, or have an interest in IT at UA are invited to attend.  The event will be held from 10:00 a.m. – 2:00 p.m. Dell will be offering a Technology Roadmap presentation at 11am where lunch will be provided.

Please RSVP for the event through the Qualtrics link below.

https://universityofalabama.az1.qualtrics.com/jfe/form/SV_6S8XTskBXbzz5Mp

myBama Planned Outage

Saturday, June 1, 2019, OIT will perform a routine upgrade for myBama from 6:00 a.m. until 8:00 a.m. myBama itself will be unavailable during the upgrade; however, Blackboard Learn, DegreeWorks, and channels that connect to Banner will be available.


*Update – After the upgrade, OIT received reports of students not being able to add or drop classes in myBama. The issue occurred due to a change in settings caused by the patch upgrade. Settings were corrected and myBama was restarted.