Meagan Bennett

Feb. 10 Phishing Attempt

Saturday, Feb. 10, 2018, many UA employees received a phishing email with the subject title “UA” “Help Desk” “IT Help Desk” or “IT”

These emails are phishing attempts designed to steal credentials such as myBama usernames or passwords.  If you haven’t already, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu.

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Below is a screenshot of the email.

Feb. 10 screenshot

Jan. 30, 2018 Student Phishing Attempt

Tuesday, Jan. 30, 2018, many UA students received a phishing email with the subject title “STUDENT PART-TIME WORK”

This is a phishing attempt designed to obtain sensitive financial data by attracting students with the prospect of a part time job. If you haven’t already, please delete the email.

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu. Below is a screenshot of the phishing email.

Phishing Attempt Screenshot

Planned Outage – OIT Data Center Maintenance 

OIT will conduct necessary data center maintenance Sunday, Feb. 4, 2018 from 4:00 a.m. – 10:00 a.m. and again Sunday, Feb. 11, 2018 from 4:00 a.m. – 10:00 a.m. This maintenance will require that OIT take databases and applications offline during the two six-hour maintenance windows. This includes applications such as myBama, Banner, DegreeWorks, and OnBase. Blackboard will remain available. If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Banner Services Unavailable Sunday, Jan. 28 from 5:30 a.m. – 10 a.m.

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, Jan. 28, 2017 from 5:30 a.m. – 10 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Keep Your DUO App Up to Date

Beginning April 1, 2018, DUO will no longer provide support for DUO mobile applications iOS 9 and Android 5. Both of these older OS versions are officially unsupported by Apple and Google. Devices using these older app versions will still continue to function, DUO will just no longer provide customer support for them. OIT encourages users to always update your app and OS to the newest available version to ensure you have the most secure and reliable version available.

OIT – High Sierra Update

After weeks of internal testing, OIT now recommends that Mac users upgrade their operating system to the newest version, High Sierra. Please note that upgrading to High Sierra will require updates from other applications.

Microsoft Office

After upgrading to High Sierra, please check for updates in Microsoft. There may be several rounds of updates available, and updates may need to be installed before certain applications are available. You can check for updates by opening a Microsoft application, such as Word, then clicking Help from the top navigation, then click Check for Updates.

Box

Some users reported that Box Sync did not auto-start after upgrading to High Sierra. You can check this by visiting Mac System Preferences then Users & Groups then Login Items. Ensure Box Sync is listed as an item that opens automatically when you log in. If Box Sync is not listed, click the plus sign, find the application on your machine and add it to the list. You may have to unlock your settings to do this.

McAfee Antivirus

Before upgrading the OS, ensure McAfee is up to date with the latest version – 10.2.3. Additionally, please ensure the McAfee Agent for Mac is version 5.0.6 or later. If your software is not running these versions, please contact the IT Service Desk to obtain it before upgrading to High Sierra.

If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Phone Service Impact – Update

Last week, a major phone cable was damaged during construction work on Hackberry Lane. This resulted in phone service outages for many buildings across campus.  Our teams have been working with contractors to order, replace and restore phone service for buildings impacted.  Cable replacement will begin Tuesday, Jan. 9, 2018 and be completed by Friday, Jan. 12, 2018. The work will cause rolling one-hour phone service outages as we connect the new cable. We apologize for the inconvenience. We look forward to resolving all phone service by the end of the week. If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.