Meagan Bennett

MacOS Catalina Incompatibilities

OIT has discovered several enterprise-wide incompatibilities with the MacOS Catalina. One of these instances is that 32-bit applications cannot run on Catalina. This includes Endnote, McAfee, OIT’s remote support tool, and several other applications. OIT encourages Mac users to not upgrade to Catalina at this time. If you have any questions, please contact the IT Service Desk at 205-348-5555.

myBama, Banner and Other Services Unavailable Sunday, Oct. 27

OIT will install the quarterly Oracle patch on Sunday, Oct. 27, from 5:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR360 and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Oct. 8, 2019 Phishing Alert

Tuesday, Oct. 8, over 1,000 faculty and staff received a phishing email posing as the “Microsoft Outlook Web App Team” Remember the red flags of phishing. For this email, the “from” email address lets us know it is a phishing email. A screenshot of the message is below. If you ever receive a message that you think may be a scam, you can forward it to security@ua.edu.

unusual sign-in activity email

Blackboard Learn Outage

Update 5:45pm – Blackboard Learn is now available. Root cause information will be posted at Blackboard’s Status Page – http://status.blackboard.com/


Original Post 4:35pm – Blackboard Learn is currently unavailable. The outage appears to be widespread, impacting many Blackboard Learn customers. We will provide updates as we receive them from Blackboard.

Windows Jabber Vulnerability

A vulnerability has been published for Cisco Jabber Windows software versions prior to 12.6(2). Windows users need to update to the latest version of Jabber, available on the Tech Tab of myBama. By downloading the latest version, Jabber will update to the latest release. OIT Security recommends that all Windows users update Jabber as soon as possible to secure against the vulnerability.

More information about this vulnerability is available on Cisco’s website. Please note that Mac, Apple iOS and Android versions are not affected by this vulnerability.

Banner Bundle – Sunday Oct. 6

OIT will be implementing a Banner Bundle upgrade on Sunday, October 6, 2019 from 4:00 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

myBama Database Upgrade

OIT will be performing an upgrade to the database that hosts myBama Saturday, Oct. 5 from 7am – 9am. myBama will be unavailable during the upgrade, but channels that connect to Banner will be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Planned Blackboard Outage

Blackboard Learn will undergo required maintenance Thursday, Oct. 3 at 11:00 p.m. until Friday, Oct. 4 at 5:00 a.m. Blackboard Learn will be unavailable during the required maintenance. If you have any questions or concerns, please contact the Center for Instructional Technology at 205-348-3532 or cit.ua.edu.

Sept. 14 myBama Login Issue After Update

After the myBama patch upgrade was performed Saturday, Sept. 14 at 8am, some users reported that they were unable to login to myBama. When the patch upgrade was applied, an authentication database unexpectedly reverted to an older copy from June 2019, which was the date of the last myBama upgrade. This caused users created after June 1, 2019 to not be able to login to myBama. The issue was quickly corrected by restoring the backup copy of the most recent authentication data.