Meagan Bennett

Password Change Requests

The OIT security team recently completed an analysis of passwords and other information available online due to the many security breaches that have occurred in the past few years. These breaches include Yahoo, LinkedIn, Tumblr, AntiPublic, and hundreds of others. The analysis indicated that many users’ myBama account password was also used as a password at one of these hundreds of sites and services.

The University of Alabama has not experienced a breach, we have simply noted that many myBama passwords may have been compromised due to use on other websites that have been breached (Yahoo, LinkedIn, etc.). 

If you received an email from OIT, we strongly recommend that you change your myBama password immediately. To change your password, visit mybama.ua.edu and click the change your password link on the right column. We also recommend that you change any other online account that used this password. Remember, you should have a complex and unique password for every online account.

Additionally, if you are not a DUO user, we recommend you activate DUO two-factor authentication to better protect your UA account. DUO provides a second layer of security to your account by requiring two factors to verify identity.

If you have any questions or concerns, please contact the IT Service Desk at itsd@ua.edu.

Banner Bundle – April 28, 5 am – 10 am

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, April 28, 2019 from 5:00 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Windows 10 Upgrades

Microsoft will be ending support for Windows 7 in January 2020. OIT is working to upgrade all eligible Windows 7 machines to Windows 10. This upgrade is necessary to ensure machines have a supported version of Windows installed, receiving updated security patches. Older Windows 7 machines will not be able to be upgraded and should be replaced. You can ask your tech support person to identify machines in your area that cannot be upgraded. Thanks Windows users for your patience while OIT desktop support personnel works to upgrade all eligible OIT-supported machines.

April 4 – Temporary Service Degradation

RCA Update 4.12.19 – Thursday, April 4, 2019, OIT experienced a temporary service degradation that impacted users’ ability to login to some systems. LDAP indexing changes intended for a new test server were inadvertently applied in production, causing loss of critical indexes and immediate performance degradation. To remediate the issue, some LDAP servers were restarted at 9:30 a.m., which created temporarily failed connections, but ultimately resolved the issue by 10:45 a.m.


Original Post 4.4.19 – Thursday, April 4, OIT experienced a temporary service degradation that impacted users ability to login to systems such as myBama. OIT is investigating the issue and will provide more information and a root cause analysis when available.

OIT Introduces Student IT Forum

Do you have a vested interest in IT? Would you like to help guide future IT decisions at The University of Alabama? This forum is for you! The Office of Information Technology is seeking students to join our Student IT Forum. The Student IT Forum is a new group that meets once a month to chat about all things IT at UA.

For OIT, this group serves as a venue to provide feedback so that we can better serve students at UA. For students, this is an opportunity to meet with IT leadership at UA while building community with other technology-focused students.

If you’re interested in joining, please email your name, major and classification to Meagan.Bennett@ua.edu.

March 19 – Phishing Alert

Tuesday, March 19, 2019, many UA students received a phishing email with the subject “The University of Alabama:  Immediate Availability Jobs, Employment.” This email did not originate from UA, it is an email scam.

Emails like these are phishing attempts designed to steal credentials such as a myBama username or password.  Remember to notice the red flags of phishing emails. Look at the from email address of the email. Official UA emails will be delivered from a @ua.edu email address.  

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

March 18 Voicemail Outage

Monday, March 18, 2019, voicemail service was unavailable from 9:27 a.m. until 9:45 a.m. The server was rebooted at 9:31 a.m., and service resumed shortly after. We apologize for any inconvenience. OIT is working with the vendor, Cisco, to investigate the outage.

Data Center Equipment Malfunction

Sunday, March 3 at 10:50 p.m., the OIT Data Center experienced an equipment failure that impacted services up to Monday, March 4 at 12:30 a.m.. The equipment immediately recovered; however, many on campus services and applications, including myBama and Banner, did experience some downtime. 

OIT is working with Dell, the manufacturer of the equipment, to determine root cause. Once root cause is established, OIT will provide the root cause analysis on our website.