Announcements

Adobe Creative Cloud Now Available to UA Faculty and Staff

The Office of Information Technology is pleased to announce that Adobe Creative Cloud is now available to UA faculty and staff at no cost! Adobe Creative Cloud is a design suite that includes apps like Photoshop, InDesign, Illustrator and more! Faculty and staff can sign up for an Adobe Enterprise account by visiting the Tech Tab on myBama. There are a few steps to the account creation and download process, so please follow our guidelines to ensure a successful installation.

If you currently have an Adobe Account with your ua.edu email address, we ask that you move to the new enterprise account in order to obtain the same great creative cloud applications at no cost!

Check out our frequently asked questions, and contact the IT Service Desk at 205-348-5555 or itsd@ua.edu with additional questions.

 

Feb. 9 Phishing Attempt

Thursday, Feb. 9, 2017 many UA students received emails with the subject title “Important Update” The email “from name” appeared to be IT Service Desk; however, the email address was unfortunately a compromised student account.

This email is a phishing attempt to usernames and passwords, and to possibly infect your system with malicious code. Please remember that The University of Alabama does not send out these types of messages. If you haven’t already, please delete the email.

If you did receive the email, and you did click on the link to provide your username and password, please promptly change your myBama password and activate DUO at duo.ua.edu. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

Below is a screenshot of the email.

 

Feb. 7 Phishing Attempt

Tuesday, Feb. 7, 2017 many UA employees, students and alumni received emails with the subject title “Important Announcement from President Dr. Stuart R. Bell” The email “from name” appeared to be Dr. Stuart R. Bell; however, the email address was from a compromised usc.edu account.

This email is a phishing attempt to usernames and passwords through a PDF and link. Please remember that The University of Alabama does not send out these types of messages. If you haven’t already, please delete the email.

If you did receive the email, and you did respond to the email to provide your username, password or other sensitive data, please promptly change your myBama password and install DUO at duo.ua.edu. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

Below is a screenshot of the email.

 

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Change in Microsoft Licensing Requirement for Visiting Scholars/Faculty

Last fall OIT introduced new licensing requirements for faculty, staff and non-employees. Since then, we have another change in our Microsoft Exchange Licensing for non-employees. The new policies are detailed below.

Rules & Procedures for Visiting Scholars and Visiting Faculty

  • Email account automatically created when New Faculty/Staff Setup Form is submitted to UA’s Human Resources Payroll Department.
  • No sponsorship or recertification required.
  • No fee charged.

Rules & Procedures for Volunteers and Contractors (no changes from original policy)

  • A New Faculty/Staff Setup Form must be submitted to UA’s Human Resources Payroll Department.
  • An AD/Exchange Request Form must be submitted to OIT.
  • A dean or department head must sponsor the user, and the account will be recertified annually with the sponsor.
  • An annual fee of $10 per account is assessed to cover the cost of the license.

For more information on UA Exchange Mailbox Licensing, please visit www.oit.ua.edu/service/exchangewebmail/. If you have any questions or concerns, please contact our IT Service Desk at 205-348-5555 or itsd@ua.edu.

OIT Announces Wireless Network Maintenance

Saturday, Jan. 28 from 7:00 a.m. until 9:30 a.m. The Office of Information Technology will be performing routine maintenance of UA’s wireless network in order to enhance network security. Wireless service may not be available for some areas of campus during this maintenance period.

OIT is proud to continue to provide superior and secure technology services to the entire UA campus. If you have any questions, or experience extreme connectivity issues, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.  

OIT Launches DUO Two-Factor Authentication for myBama

The UA Office of Information Technology and the UA Student Government Association have partnered to introduce a new program to protect the myBama credentials of students, faculty and staff.

DUO, a two-factor authentication program, adds a second layer of security to a user’s login. It requires two factors to verify identity. These factors include something you know – your username and password, and something you have – a smartphone app, to authenticate and gain access to an account.

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“How it works is that you would login to your myBama like you typically would,” said SGA Senate Chief of Staff Michael Cervino. “And then you would receive the DUO prompt. You can then have DUO send a notification to your phone and alert you that someone (hopefully you) is attempting to login to your myBama account. From there you either approve or deny the login.”

By activating DUO two-factor authentication, students, faculty and staff can better protect their myBama accounts from remote attackers and ensure account safety.

“Passwords no longer provide adequate protection for our sensitive data,” said Ashley Ewing, UA’s chief information security officer. “Malicious actors are compromising large numbers of user IDs and passwords from systems in hopes that the same ID and password are used on other systems.”

College students, as well as faculty and staff, are a top target for cyber hackers.

UA’s Office of Information Technology expects to see an extreme decrease in, and near elimination of compromised accounts after individuals install DUO.

“College students are attacked constantly,” said Ewing. “We’ve seen over 6,400 compromised accounts in the last couple of years. Students should be concerned about the protection of their sensitive data.”

More than 100 major universities use DUO including The University of Georgia, The University of Miami, and Duke University.

To get started, visit www.duo.ua.edu. You can then follow the screen prompts and download the DUO Mobile App on your smartphone to setup your DUO account. For more information and a complete tutorial, visit www.oit.ua.edu/duo.

Jan. 17 Phishing Attempt

Tuesday, Jan. 17, 2017 many UA employees and students received emails with the subject title “Space Full” The email “from name” appeared to be a ua.edu email address; however, the email address was unfortunately a compromised account.

This email is a phishing attempt to usernames and passwords, and to possibly infect your system with malicious code. Please remember that The University of Alabama does not send out these types of messages. If you haven’t already, please delete the email.

If you did receive the email, and you did respond to the email to provide your username, password or other sensitive data, please promptly change your myBama password. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

Below is a screenshot of the email.

 

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OIT Changes myBama Session Timeout

Due to recent outages and connectivity issues, The Office of Information Technology has changed the session timeout for myBama users from 60 minutes to 30 minutes. Users will not experience any difference in their normal myBama operations, they will simply reactivate their session after half an hour.

Because many users simply close their browser window rather than logging out of their account, these inactive sessions continue to take up resources just as if it were an active session. Changing the timeout from 60 minutes to 30 minutes will allow for more active users to be utilizing myBama, rather than consuming space on inactive sessions.

The Office of Information Technology is proud to continue to serve the UA campus with superior technology that advances alongside our growing campus. If you have any questions about this change, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

myBama Connectivity Issues

This morning many users experienced intermittent connectivity issues to mybama. The issues are now resolved; however, OIT is working to investigate the root cause.

If any users are still experiencing connectivity issues, they should refresh their browsers and clear their cache data. For any additional questions or concerns, please contact the IT Service Desk at 205-348-5555. 

Jan. 10 Phishing Attempt

Tuesday, Jan. 10, 2017 many UA employees and students received emails with the subject title “Space!” The email “from name” appeared to be UA Alerts; however, the email address was unfortunately a compromised student account, not the official UA Alert system.

This email is a phishing attempt to usernames and passwords, and to possibly infect your system with malicious code. Please remember that The University of Alabama does not send out these types of messages. If you haven’t already, please delete the email.

If you did receive the email, and you did respond to the email to provide your username, password or other sensitive data, please promptly change your myBama password. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

Below is a screenshot of the phishing email.

 

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