Announcements

Phishing Alert – Nov. 13

Wednesday, Nov. 13, many UA employees received phishing emails from a compromised UA account. Emails had various subject lines including “need to earn some extra money”, “Job Notice”, “Announcement”, and “Offer”.

This email derived from a compromised UA account. Please remember that The University of Alabama does not send out these types of messages. If you haven’t already, please delete the email.

If you did receive the email, and you did click on the link in the email to provide your username, password or other sensitive data, please please promptly change your myBama password. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

Phishing Attempt – Nov. 12

Tuesday, Nov. 12, 2019, many UA students received a phishing email with the subject “University of Alabama ( Crimson)Work-Study Employment” This email is a scam attempt.

Remember to notice the red flags of phishing emails. Look at the from email address of the email, and hover over links before you click to see the web address.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

DUO Phone Call Issues

DUO is currently experiencing issues with the phone call authentication method – see https://status.duo.com/ for details. 

Until this issue is resolved, please remember other authentication methods are available.  

  1. Push notifications via DUO mobile app. – If you have the DUO mobile app installed, select to receive push notifications.
  2. Passcodes via DUO mobile app – If you have the DUO mobile app installed, you can receive a single passcode by tapping the University of Alabama logo in the mobile app. This code must be used immediately.
  3. Passcodes via SMS – Users can receive a batch of one-time use codes via text message. You can request these by logging into your myBama as you typically would. Once you received the DUO prompt, you can click Enter Passcode, then click on the blue button “Text me new codes.”  These codes do not expire, and they are valid until used.
  4. Online-Generated Temporary Passcodes – If you do not have your device with you, you can obtain temporary passcodes. Each of the passcodes can only be used once, and will expire after 72 hours. Visit our self-service page to generate these passcodes.

If you have any questions or concerns, please contact our IT Service Desk at 205-348-5555, itsd@ua.edu.

Phishing Alert – Nov. 4

Monday, Nov. 4, 2019, many UA students received a phishing email with the subject “WORK-STUDY EMPLOYMENT OPPORTUNITY” This email is a scam attempt.

Remember to notice the red flags of phishing emails. Look at the from email address of the email, and hover over links before you click to see the web address.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Visiting Scholars – Software Access

Visiting scholars now have the same access to UA-licensed software as UA faculty. OIT received direction from Academic Affairs to license all visiting scholars as faculty members. On the OIT website, wherever a software catalog item is eligible to faculty, it is now also eligible to visiting scholars. If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.  

Phishing Alert – Nov. 4

Monday, Nov. 4, 2019, many UA students received a phishing email with the subject “Student Job Opportunity” This email is a scam attempt.

Remember to notice the red flags of phishing emails. Look at the from email address of the email, and hover over links before you click to see the web address.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Phishing Alert – Nov. 2

Saturday, Nov. 2, 2019, many UA employees received a phishing email with the subject “UPS:  attempted delivery” This email is an attempt to steal usernames and passwords.

Close to the holiday season we see many phishing emails that pose as USPS, UPS and FedEx. Remember to notice the red flags of phishing emails. Look at the from email address of the email, and hover over links before you click to see the web address.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

CAS Upgrade

Saturday, Nov. 23 OIT will upgrade the login page of myBama and other services. The upgrade includes a similar but sleeker design. Below are screenshots of before and after. Users will begin to see the new login screen Saturday, Nov. 23.

Before
Current myBama login page
Example of new myBama login page

MacOS Catalina Incompatibilities

OIT has discovered several enterprise-wide incompatibilities with the MacOS Catalina. One of these instances is that 32-bit applications cannot run on Catalina. This includes Endnote, McAfee, OIT’s remote support tool, and several other applications. OIT encourages Mac users to not upgrade to Catalina at this time. If you have any questions, please contact the IT Service Desk at 205-348-5555.

myBama, Banner and Other Services Unavailable Sunday, Oct. 27

OIT will install the quarterly Oracle patch on Sunday, Oct. 27, from 5:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR360 and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.