Sept. 14 myBama Login Issue After Update

After the myBama patch upgrade was performed Saturday, Sept. 14 at 8am, some users reported that they were unable to login to myBama. When the patch upgrade was applied, an authentication database unexpectedly reverted to an older copy from June 2019, which was the date of the last myBama upgrade. This caused users created after June 1, 2019 to not be able to login to myBama. The issue was quickly corrected by restoring the backup copy of the most recent authentication data.

New Area Code

Beginning Oct. 12, a new 659 area code will be added to the Tuscaloosa and Birmingham regions currently served by the 205 area code.  This area code overlay will have an impact on how all calls are dialed and routed in our area.

Currently, on-campus callers may dial “9” plus the 7-digit phone number in order to make a local, off-campus call (7-digit local dialing). Beginning on Oct. 12, all local, off-campus calls must include an area code when dialing. On-campus callers should dial “9”, plus the area code 205 or 659, plus the 7-digit phone number in order to reach the intended recipient (10-digit local dialing). Some numbers in the 205 area code are not considered local, so callers must dial 9-1-205 plus the 7-digit phone number to route these calls.

Current On-Campus to Local Off-Campus Dialing

Oct. 12 On-Campus to Local Off-Campus Dialing

Oct. 12 On-Campus to Long Distance Off-Campus Dialing

Campus-to-campus phone calls will not change. Callers can continue to dial “8” or “7” plus the 4-digit extension to complete campus-to-campus phone calls.

Frequently Asked Questions

What is changing?

An area code overlay is the addition of another area code to the same geographic region as a current area code, in this case 205. The addition of this new area code to our region means that ALL local calls must include the area code 205 or 659 in addition to the 7-digit phone number.

Why the change?

This addition off the 659 area code ensures a continuing supply of telephone numbers is available for customers in our area.

What is not changing?

The area code for existing phone numbers will not change. Also, making calls on campus to another on-campus number will not change; you may continue to dial “8” or “7” plus the 4-digit extension in order to complete campus-to-campus phone calls.

When will this take place?

Beginning on Oct. 12, you must use the new dialing procedures to place local calls within the 205 area code.

What about call forwarding & speed dials?

If you forward your on-campus phone to any off-campus line such as your cell phone, you must use the above dialing procedures including the area code in order for the call to be routed properly. The same is true for any present speed dial options you have on your phone.

Questions or Support?

If you have further questions about the impact of this change, or need support in making sure your calls are routing properly, please contact the Telecommunications office at 8-9555 or

myBama Patch Upgrade

The Office of Information Technology will be performing an upgrade to myBama Saturday, Sept. 14 from 6am – 8am. myBama will be unavailable during the upgrade, but channels that connect to Banner will be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or

myBama, DegreeWorks Unavailable Sunday, Sept. 8 from 7:00 a.m. – 10:00 a.m.

The Office of Information Technology will be implementing database upgrades on Sunday, Sept. 8 from 7am – 10am. myBama and DegreeWorks will be unavailable during the upgrade, but channels that connect to Banner will be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or

Adobe Creative Cloud Free for UA Students

Beginning Sept. 12, UA students will have full access to Adobe Creative Cloud, Adobe’s suite of multimedia design tools, at no cost. Along with providing the software, The University of Alabama will also be designated as an Adobe Creative Campus.

“Last spring we surveyed UA students asking what tools OIT could provide to better support UA students,” said Meagan Bennett, OIT director of customer relations. “Hands down Adobe was the most requested item.”

Access to Creative Cloud includes access to tools including Photoshop, InDesign, Illustrator, Dreamweaver, Premiere Pro, Lightroom and many more applications. Providing Creative Cloud to all students enhances the student learning experience and provides students the opportunity to leverage technologies in new ways.

“It is our job to provide services, tools and software that students need to succeed,” said UA Chief Information Officer Dr. John McGowan. “I am proud to say that The University of Alabama is now an Adobe Creative Campus.”

Auburn is the only other school in the SEC with the same recognition.

“Many of our students are expected to graduate with a proficiency in these tools,” said McGowan. “It’s crucial that we offer them to our students.”

To activate their Adobe Creative Cloud accounts, students should visit on or after Thursday, Sept. 12.

“We’re excited to see how students use these tools,” said McGowan. “I am constantly inspired by our students’ creativity, and I look forward to seeing how Creative Cloud is put into use in each college on our campus.”

Adobe will be hosting a software launch event on campus at the Ferguson Center Plaza Thursday, Sept. 12 from 10am – 2pm to promote the new software offering.

UA faculty and staff will continue to have enterprise-level access to Adobe Creative Cloud, the same access that students will gain on Sept. 12.

OIT Launches Strategic Plan

The University of Alabama Office of Information Technology launched a three-year strategic plan to help guide technology services on campus. The plan focuses on providing innovative and reliable services to students, faculty and staff.

“It’s our mission at OIT to advance the University forward with innovative technology solutions,” said Dr. John McGowan, UA vice provost and chief information officer. “Along with providing what’s new in IT, it is also our core mission to provide reliable IT services to our campus.”

OIT conducted interviews, focus groups and campus-wide surveys to develop the strategic plan that supports the University’s goals and missions. This strategic plan originates directly from the University’s strategic plan.

The OIT strategic plan has six themes including teaching and learning, research, security and risk, enterprise architecture, user experience, and community and collaboration. The plan focuses on providing IT resources, services and support for UA students, faculty and staff.

“We also conducted an internal review of our organization to learn how we can establish OIT as a great place to work,” said McGowan. “As IT continues to evolve, we must support our employees with training and resources to implement cutting-edge new technologies. It is also our goal to establish an environment where employee collaboration and teamwork are encouraged.”

The plan also includes goals to unite the IT community at UA, while leveraging talent across the organization, including increasing student workers in OIT.

“Over the past six months our team has experienced the essence of community that makes our University the Capstone of Higher Education,” said McGowan. “We thank everyone for their feedback that helped guide this plan, and we look forward to continuing to provide exceptional IT services to our campus.”

The strategic plan can be found on the OIT website.

Panopto to Replace Tegrity as UA Lecture Capture System

McGraw Hill, parent company of Tegrity lecture capture system, announced that it will discontinue support for Tegrity. OIT has selected Panopto as UA’s new lecture capture solution. Tegrity will remain available to faculty, staff, and students through December 2019 as we work to transition content from Tegrity to Panopto. 

To learn more about Panopto, and the transition from Tegrity, visit the Center for Instructional Technology’s website.

Change in Adobe for Labs

An Adobe ID is now required to use Adobe software. Faculty and staff are licensed for Enterprise Adobe accounts, and can use these accounts to download and access the software on their own computers and in lab environments.  To create an Enterprise account, faculty and staff can visit the OIT website.

On shared devices and lab environments, students may use Creative Cloud in computer labs/classrooms that have the shared device license software installed. An Adobe ID is required to access this software. Students can create an Adobe ID on the Adobe website, or they can login with an existing Adobe ID.