Phishing Alert – Sept. 24, 2018

Monday, Sept. 24 2018, many UA employees received a phishing email with from the email address with the subject title “Outlook Upgrade”.

This email is a phishing attempt designed to steal credentials such as a myBama username or password.  If you haven’t already, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or

OIT Recommends Not Installing Mac OS Mojave

Mac is set to release its latest operating system, Mojave, Monday, Sept. 24, 2018. OIT is currently testing the OS for compatibility.

We recommend that NetAdmins test the operating system within their environment, and wait for further recommendation from OIT before putting the OS into production as any issues that cannot be resolved internally may require an update from Apple.

If you have any questions, please contact the IT Service Desk at 205-348-5555.

Banner Services Unavailable Sunday, Sept. 30 from 5:00 a.m. – 10:00 a.m.

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, Sept. 30, 2018 from 5:00 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or

ITSD Ticket Monitoring Page

OIT has developed a new webpage where students, faculty and staff can submit and also monitor requests with the IT Service Desk. To access the page, visit and click the Tech Tab. Visit the link at the top right of the page titled “Submit Service Request and Check Ticket Status.” On this page, users can submit new requests to the IT Service Desk and also monitor existing requests. Users can also email to submit requests. Remember to provide as much detail as possible in your request so our team can work quickly to resolve your issue!

OIT to Add DUO to Additional UA Services

Monday, Sept. 10, 2018 DUO two-factor authentication will be applied to the Concur travel and expense management system and to UA Box cloud storage. This change will only impact active DUO users.  On Sept. 10, users that have active DUO accounts will begin to see the DUO prompt when logging into Concur or Box. Users who have not activated DUO will not notice any change, users will login with their username and password. This change will not impact users who have installed Box mobile or desktop apps such as Box Sync.

DUO is designed to protect the sensitive data held within user accounts like Concur and Box. The Office of Information Technology recommends that all UA faculty and staff activate DUO. To activate your account, visit Please contact the IT Service Desk at 205-348-5555 or with any questions or concerns.

myBama, Banner and Other Services Unavailable Sunday, Sept. 9, 2018

The Office of Information Technology will install the quarterly Oracle patch on Sunday, Sept. 9, 2018, from 5:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or

DUO Outage – Aug. 20, 2018

Update 2:40pm – DUO has resolved the issue. OIT has re-enabled the DUO requirement for UA services. DUO is expected to post a root cause analysis of the issue on their status page as soon as it becomes available.

This issue impacted all users on the DUO1 deployment, many entities were impacted including our counterparts at other institutions. Thankfully, OIT was able to disable our DUO requirement, allowing users to gain access to UA services, such as myBama and Webmail without DUO.

We thank you for your patience in this issue. I’d like to take this opportunity to remind you that the OIT status page is always available to provide quick answers to service status questions.

10:28am – Users may notice that systems that normally require DUO to permit access do not have the DUO prompt. We have temporarily disabled the DUO requirement while an issue is investigated. DUO is investigating the outage –

Additional UA status updates are provided on the OIT Status site