Announcements

June 18 Phishing Attempt

Sunday, June 18, 2017, many UA employees received a phishing email with the subject title “Urgent-Important Campus Alert”

This email appeared to come from the “University of Alabama” however, it did not originate from a legitimate UA account, it is a phishing attempt. If you haven’t already, please delete the email.

If you did receive this email, and you did click on the link in the email to provide any information, please promptly change your myBama password and activate DUO at duo.ua.edu. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

Below is a screenshot of the email.

VPN Upgrade – June 17

Saturday, June 17, The Office of Information Technology will be performing an upgrade to the UA Virtual Private Network (VPN). The VPN will be unavailable during the upgrade, which will occur from 7:00 am until 7:30 p.m.  If you have any questions, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

June 14 Phishing Attempt

Wednesday, June 14, 2017, many UA employees received a phishing email with the subject title “Kindly Verify The Identity of your Account!!”

This email appeared to come from the “University of Alabama” email address its@ua.edu; however, it did not originate from a legitimate UA account, it is a phishing attempt. If you haven’t already, please delete the email.

If you did receive this email, and you did click on the link in the email to provide any information, please promptly change your myBama password and activate DUO at duo.ua.edu. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

Below is a screenshot of the email.

June 13 Phishing Attempt

Tuesday, June 13, 2017, many UA employees received a phishing email with the subject title “Request closed”.

This email appeared to come from the “Information Technology Service” which was posing as the IT Service Desk. This email did not originate from the IT Service Desk, it is a phishing attempt. If you haven’t already, please delete the email.

If you did receive this email, and you did click on the link in the email to provide any information, please promptly change your myBama password and activate DUO at duo.ua.edu. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

Below is a screenshot of the email.

DUO Now Applied to Crimson Mail

Good news UA students, your Crimson Mail account is now secured under the same DUO protection as your myBama account!

If you are an active DUO user, DUO is now applied to your Crimson Mail account.

What does this mean for you?
Your email is better protected under the same two-factor authentication that your myBama account currently receives.

How does it work?
When you go to mail.crimson.ua.edu to check your email, you will now see the standard DUO prompt that you see when logging into myBama. You will follow the same procedure as you typically would when logging into myBama. You can even use the Remember Me for 30 Days feature!

If you use a smart phone mail app (like outlook or your device’s standard Mail App) for your Crimson Mail, you will not notice any change. You will be able to use your Crimson Mail as you typically would.

Enjoy the perks of free DUO Two Factor Authentication as a UA Student!
We are happy to help protect your accounts and keep UA Cyber Aware. If you have any questions about DUO, like what to do if you get a new smartphone, please check out the frequently asked questions on our website. You can also call our IT Service Desk at 205-348-5555 for additional questions.

Help Accessing Blackboard

*Update 6/14/17 – All links to Blackboard are now functional, the issue reported below is resolved.


Due to the Blackboard system upgrades performed June 4 – 6, several direct links to Blackboard on myBama are currently unavailable. Our team is working diligently to restore these links. However, Blackboard can be accessed through myBama.ua.edu by clicking the More tab at the top right, and then clicking the Blackboard icon. If you have any questions, please contact the Faculty Resource Center at 205-348-3532.

OIT to Require DUO for VPN Access

Beginning Monday, August 21, 2017, The Office of Information Technology will require DUO two-factor authentication to allow access to the UA Campus VPN. This includes UA students, faculty and staff; anyone using VPN.

Users can activate their DUO account today by visiting duo.ua.edu. When a user activates DUO, it will be applied to all DUO-enabled systems. Meaning DUO will be activated not only for VPN access, but also for the user’s myBama access. If the user is a student, then it will also be applied to their Crimson mail account.

After the August 21 date, when users connect to the campus VPN, they will be prompted for their username, password and second password.

In the second password field, the user can there enter the word “push” to receive a push notification to their smartphone, or they can enter a passcode received through the DUO app, via SMS or through the self-service feature on oit.ua.edu.

By requiring DUO for VPN access, OIT can better secure individual myBama user accounts, as well as the entire UA network.  Please review OIT’s website to see both VPN and DUO tutorials, as well as answers to frequently asked questions. Users can learn more about UA’s VPN on our website.

Please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu with any questions or concerns.

Crimson Mail to be Protected with DUO

Beginning Monday, June 12, 2017, OIT will add DUO protection to Crimson mail accounts.

What does this mean for you?
If you are an active DUO user, DUO will be applied to your Crimson Mail account. Your email will be better protected under the same two-factor authentication that your myBama account currently receives.

How will it work?
When you go to mail.crimson.ua.edu to check your email, you will see the standard DUO prompt that you see when logging into myBama. You will follow the same procedure as you typically would when logging into myBama. You can even use the Remember Me for 30 Days feature!

If you use a smart phone mail app (like outlook or your device’s standard Mail App) for your Crimson Mail, you will not notice any change. You will be able to use your Crimson Mail as you typically would.

Where can I go for help?
We are happy to help protect your accounts and keep UA Cyber Aware. If you have any questions about DUO, like what to do if you get a new smartphone, please check out the frequently asked questions at oit.ua.edu/duo.

You can also contact the IT Service Desk at 205-348-5555 for additional questions.

June 4 Planned Upgrades to myBama Features

Sunday, June 4 at 7:00 am, OIT will be performing minor upgrades that will impact functionality on the student, faculty and employee tabs of myBama. Most services will be available; however, all services will resume at 8:00 am once the upgrade is complete.

June 2 Print Logic Update

Friday, June 2 from 6:00 pm – 8:00 pm, OIT will be performing an upgrade to the Print Logic server. Printers will be functional during the upgrade; however, users will not be able to add new printers during the 2-hour upgrade. Users will not notice any change after the upgrade is complete. This upgrade will also see the end of Print Logic support of the Mac OS Lion and Windows XP.

If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.