Announcements

Banner Services Unavailable Sunday, Sept. 30 from 5:00 a.m. – 10:00 a.m.

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, Sept. 30, 2018 from 5:00 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

ITSD Ticket Monitoring Page

OIT has developed a new webpage where students, faculty and staff can submit and also monitor requests with the IT Service Desk. To access the page, visit myBama.ua.edu and click the Tech Tab. Visit the link at the top right of the page titled “Submit Service Request and Check Ticket Status.” On this page, users can submit new requests to the IT Service Desk and also monitor existing requests. Users can also email itservicedesk@ua.edu to submit requests. Remember to provide as much detail as possible in your request so our team can work quickly to resolve your issue!

OIT to Add DUO to Additional UA Services

Monday, Sept. 10, 2018 DUO two-factor authentication will be applied to the Concur travel and expense management system and to UA Box cloud storage. This change will only impact active DUO users.  On Sept. 10, users that have active DUO accounts will begin to see the DUO prompt when logging into Concur or Box. Users who have not activated DUO will not notice any change, users will login with their username and password. This change will not impact users who have installed Box mobile or desktop apps such as Box Sync.

DUO is designed to protect the sensitive data held within user accounts like Concur and Box. The Office of Information Technology recommends that all UA faculty and staff activate DUO. To activate your account, visit duo.ua.edu. Please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu with any questions or concerns.

myBama, Banner and Other Services Unavailable Sunday, Sept. 9, 2018

The Office of Information Technology will install the quarterly Oracle patch on Sunday, Sept. 9, 2018, from 5:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

DUO Outage – Aug. 20, 2018

Update 2:40pm – DUO has resolved the issue. OIT has re-enabled the DUO requirement for UA services. DUO is expected to post a root cause analysis of the issue on their status page as soon as it becomes available. https://status.duo.com/

This issue impacted all users on the DUO1 deployment, many entities were impacted including our counterparts at other institutions. Thankfully, OIT was able to disable our DUO requirement, allowing users to gain access to UA services, such as myBama and Webmail without DUO.

We thank you for your patience in this issue. I’d like to take this opportunity to remind you that the OIT status page is always available to provide quick answers to service status questions. https://status.oit.ua.edu/


10:28am – Users may notice that systems that normally require DUO to permit access do not have the DUO prompt. We have temporarily disabled the DUO requirement while an issue is investigated. DUO is investigating the outage – https://status.duo.com/

Additional UA status updates are provided on the OIT Status site https://status.oit.ua.edu.

IT Service Desk – Extended Hours August 2018

The IT Service Desk, located at 125 Gordon Palmer Hall, will be open extended hours to assist students during move-in and the week of welcome. The IT Service Desk will be open Monday, Aug. 20 – Thursday, Aug. 23 from 8:00am – 6:00pm.

Friday, Aug. 24, the IT Service Desk will resume its normal hours of operation, 8:00am – 4:30pm. Students can contact the IT Service Desk at 205-348-5555 or itsd@ua.edu. No appointment is necessary.

MATLAB Now Available

OIT is excited to now offer MATLAB to all students, faculty and staff at The University of Alabama. OIT has established a UA System-wide license agreement with MathWorks to provide MATLAB software, tutorials and support.

To download MATLAB, please visit our software webpage, and click the button – MATLAB Portal. Users will be redirected to the MATLAB portal designed for The University of Alabama. Through this portal, users can run the installer, view video tutorials and obtain software support.

Existing MATLAB users will follow the same procedure. Visit the portal, download the software and rerun the installer to obtain the new UA System licensed software. With the UA System license, users will receive the latest version of MATLAB with all the available toolboxes. This is very similar to the procedure MATLAB users follow to obtain new releases of the software.

If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.