Banner Services Unavailable Sunday, July 29 from 5:30 a.m. – 10:00 a.m.

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, July 29, 2018 from 5:30 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or

Students – Beware of Phishing Scams

During the summer months, many students receive phishing emails offering fake job and internship opportunities. The Office of Information Technology encourages students to be mindful of scams that pose as job offers. Review the red flags of phishing below to recognize any malicious emails in your Crimson inbox.

“Hackers know exactly what to say to get the attention of students,” said UA Chief Information Security Officer Ashley Ewing. “They often send students emails that say things about summer jobs or internships, because they know that’s what students are wanting to see in their inboxes.”

OIT urges students to understand and recognize the warning signs of a phishing email, so that students are able to decipher a real job offer from a phishing job offer.

  • Look at the “From” email address. Confirm that the @ address is the company that the sender says it is.
  • Hover over links to see the URL before you click.
  • Look for an official email signature.
  • If you didn’t apply for it, don’t open it.
  • Do not send sensitive data, like a social security number, over email.
  • Never provide financial information, like credit card numbers or bank account numbers, over email.

If students suspect they are a victim of a phishing attack, they are encouraged change their myBama password and to install DUO. For questions, please contact the IT Service Desk at 205-348-5555 with any questions.

Wifi Outages – July 3, 2018

*Update 10:15 a.m. – This issue is resolved. The outage was isolated to one zone of campus. If you experience any further wifi connectivity issues, please contact the IT Service Desk at 205-348-5555 or

OIT is investigating reports of wifi outages in buildings across campus. We will provide updates as we receive more information.

Phishing Alert – June 21, 2018

Thursday, June 21, 2018, many UA students received a phishing email from the email address

This email is a phishing attempt designed to steal credentials such as a myBama username or password.  If you haven’t already, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or

Box Drive Update

This week, Box is pushing out a security update to Box Drive for Windows (version 1.13.84). The update will be rolled out automatically; however, users must accept the Box Drive update for it to be installed. Box has provided instructions on how to accept the Box Drive update –

Previous versions may stop working by June 26, so please accept the update when you receive notification that it is available.  Contact the IT Service Desk with any questions 205-348-5555.


VMware Academic Program

UA now has a subscription to the VMware Academic Program! VMware Academic Program offers students and faculty in STEM programs to access virtualization technology and resources for teaching and research. The software can be downloaded at Use of the software is limited to students and faculty in STEM programs and courses. Lab administrators can request access from the IT Service Desk. Please email to request access.

June 17, 2018 – Network Upgrades

Sunday, June 17, 2018 OIT will be performing upgrades to the network. Users may notice a brief drop in network connections during the maintenance window from 7:00 a.m. until 8:00 a.m. If you experience any connection issue after 8:00 a.m., please contact the IT Service Desk at 205-348-5555.