Update 2:25 p.m. – OIT has restored DUO two-factor authentication to services and applications. DUO will not be reapplied to Banner Admin until 8:00 p.m. this evening as to avoid any disruption causing users to log out and back in. DUO is investigating the root cause of the outage. Follow along with me at https://status.duo.com where the root cause will be posted. We apologize for this inconvenience.
OIT is investigating an issue with DUO two-factor authentication. The application appears to be timing out and not permitting access. While OIT security investigates this issue, we have temporarily removed DUO from required logins. Refer to the OIT Status page for up-to-date status posts.
Update 2:40pm – DUO has resolved the issue. OIT has re-enabled the DUO requirement for UA services. DUO is expected to post a root cause analysis of the issue on their status page as soon as it becomes available. https://status.duo.com/
This issue impacted all users on the DUO1 deployment, many entities were impacted including our counterparts at other institutions. Thankfully, OIT was able to disable our DUO requirement, allowing users to gain access to UA services, such as myBama and Webmail without DUO.
We thank you for your patience in this issue. I’d like to take this opportunity to remind you that the OIT status page is always available to provide quick answers to service status questions. https://status.oit.ua.edu/
10:28am – Users may notice that systems that normally require DUO to permit access do not have the DUO prompt. We have temporarily disabled the DUO requirement while an issue is investigated. DUO is investigating the outage – https://status.duo.com/
Additional UA status updates are provided on the OIT Status site https://status.oit.ua.edu.
*Update May 19 8:20 a.m.* Wireless issues are now resolved.
OIT is investigating reports of intermittent wireless connectivity issues on campus. The impact is minimal, and we will continue to provide updates until the issue is resolved.
*Update 4:20 p.m.* This issue is now resolved. Phone lines are now operational.
Many UA phone lines are currently impacted by a widespread AT&T outage. The Office of Information Technology’s Telecom office is working to reroute outbound calls to other services; however, many incoming calls to UA 348- and 347- numbers are not functioning at this time. Telecom is working with AT&T to resolve the issue. We will send updates as we receive them.