Current Outage

Data Center Equipment Malfunction

Sunday, March 3 at 10:50 p.m., the OIT Data Center experienced an equipment failure that impacted services up to Monday, March 4 at 12:30 a.m.. The equipment immediately recovered; however, many on campus services and applications, including myBama and Banner, did experience some downtime. 

OIT is working with Dell, the manufacturer of the equipment, to determine root cause. Once root cause is established, OIT will provide the root cause analysis on our website.

DUO Temporarily Disabled

Update 2:25 p.m. – OIT has restored DUO two-factor authentication to services and applications.  DUO will not be reapplied to Banner Admin until 8:00 p.m. this evening as to avoid any disruption causing users to log out and back in. DUO is investigating the root cause of the outage. Follow along with me at where the root cause will be posted. We apologize for this inconvenience.

OIT is investigating an issue with DUO two-factor authentication. The application appears to be timing out and not permitting access. While OIT security investigates this issue, we have temporarily removed DUO from required logins. Refer to the OIT Status page for up-to-date status posts.

DUO Outage – Aug. 20, 2018

Update 2:40pm – DUO has resolved the issue. OIT has re-enabled the DUO requirement for UA services. DUO is expected to post a root cause analysis of the issue on their status page as soon as it becomes available.

This issue impacted all users on the DUO1 deployment, many entities were impacted including our counterparts at other institutions. Thankfully, OIT was able to disable our DUO requirement, allowing users to gain access to UA services, such as myBama and Webmail without DUO.

We thank you for your patience in this issue. I’d like to take this opportunity to remind you that the OIT status page is always available to provide quick answers to service status questions.

10:28am – Users may notice that systems that normally require DUO to permit access do not have the DUO prompt. We have temporarily disabled the DUO requirement while an issue is investigated. DUO is investigating the outage –

Additional UA status updates are provided on the OIT Status site

AT&T Outage April 3 – Resolved

*Update 4:20 p.m.* This issue is now resolved. Phone lines are now operational.


Many UA phone lines are currently impacted by a widespread AT&T outage. The Office of Information Technology’s Telecom office is working to reroute outbound calls to other services; however, many incoming calls to UA 348- and 347- numbers are not functioning at this time. Telecom is working with AT&T to resolve the issue. We will send updates as we receive them.