Current Outage

VPN Outage – Jan. 14, 2020

Update 9:05am – This reported issue is now resolved. We apologize for the inconvenience. A root cause will be posted when available.


Original Post 8:30am – OIT is investigating an outage of the Virtual Private Network. Updates will be posted as our networking team works to resolve this issue.

DUO Phone Call Issues

DUO is currently experiencing issues with the phone call authentication method – see https://status.duo.com/ for details. 

Until this issue is resolved, please remember other authentication methods are available.  

  1. Push notifications via DUO mobile app. – If you have the DUO mobile app installed, select to receive push notifications.
  2. Passcodes via DUO mobile app – If you have the DUO mobile app installed, you can receive a single passcode by tapping the University of Alabama logo in the mobile app. This code must be used immediately.
  3. Passcodes via SMS – Users can receive a batch of one-time use codes via text message. You can request these by logging into your myBama as you typically would. Once you received the DUO prompt, you can click Enter Passcode, then click on the blue button “Text me new codes.”  These codes do not expire, and they are valid until used.
  4. Online-Generated Temporary Passcodes – If you do not have your device with you, you can obtain temporary passcodes. Each of the passcodes can only be used once, and will expire after 72 hours. Visit our self-service page to generate these passcodes.

If you have any questions or concerns, please contact our IT Service Desk at 205-348-5555, itsd@ua.edu.

Blackboard Learn Outage

Update 5:45pm – Blackboard Learn is now available. Root cause information will be posted at Blackboard’s Status Page – http://status.blackboard.com/


Original Post 4:35pm – Blackboard Learn is currently unavailable. The outage appears to be widespread, impacting many Blackboard Learn customers. We will provide updates as we receive them from Blackboard.

Data Center Equipment Malfunction

Sunday, March 3 at 10:50 p.m., the OIT Data Center experienced an equipment failure that impacted services up to Monday, March 4 at 12:30 a.m.. The equipment immediately recovered; however, many on campus services and applications, including myBama and Banner, did experience some downtime. 

OIT is working with Dell, the manufacturer of the equipment, to determine root cause. Once root cause is established, OIT will provide the root cause analysis on our website.

DUO Temporarily Disabled

Update 2:25 p.m. – OIT has restored DUO two-factor authentication to services and applications.  DUO will not be reapplied to Banner Admin until 8:00 p.m. this evening as to avoid any disruption causing users to log out and back in. DUO is investigating the root cause of the outage. Follow along with me at https://status.duo.com where the root cause will be posted. We apologize for this inconvenience.


OIT is investigating an issue with DUO two-factor authentication. The application appears to be timing out and not permitting access. While OIT security investigates this issue, we have temporarily removed DUO from required logins. Refer to the OIT Status page for up-to-date status posts.

DUO Outage – Aug. 20, 2018

Update 2:40pm – DUO has resolved the issue. OIT has re-enabled the DUO requirement for UA services. DUO is expected to post a root cause analysis of the issue on their status page as soon as it becomes available. https://status.duo.com/

This issue impacted all users on the DUO1 deployment, many entities were impacted including our counterparts at other institutions. Thankfully, OIT was able to disable our DUO requirement, allowing users to gain access to UA services, such as myBama and Webmail without DUO.

We thank you for your patience in this issue. I’d like to take this opportunity to remind you that the OIT status page is always available to provide quick answers to service status questions. https://status.oit.ua.edu/


10:28am – Users may notice that systems that normally require DUO to permit access do not have the DUO prompt. We have temporarily disabled the DUO requirement while an issue is investigated. DUO is investigating the outage – https://status.duo.com/

Additional UA status updates are provided on the OIT Status site https://status.oit.ua.edu.

AT&T Outage April 3 – Resolved

*Update 4:20 p.m.* This issue is now resolved. Phone lines are now operational.

 

Many UA phone lines are currently impacted by a widespread AT&T outage. The Office of Information Technology’s Telecom office is working to reroute outbound calls to other services; however, many incoming calls to UA 348- and 347- numbers are not functioning at this time. Telecom is working with AT&T to resolve the issue. We will send updates as we receive them.