Outage Alerts

myBama, Banner and Other Services Unavailable

Update 6/11 9:40 a.m. – Monday, June 10 at 7:15 p.m., OIT experienced a shortage in encrypted storage while a scheduled process was running. This affected databases and caused an outage with the following applications.

  • Appworx
  • Banner (and Banner-related like Workflow, eProcurement, etc.)
  • PCR360
  • FRM
  • myBama
  • DegreeWorks
  • Sitefile
  • Crystal Reports Server
  • Eprint
  • Digital Signage
  • Sequoia
  • StarRez
  • SharePoint aka Tideshare

The scheduled process was terminated and services were re-established by 8:50 p.m. OIT is actively working to increase our encrypted storage amount while also evaluating systems and procedures to determine what data requires encryption in order to appropriately manage storage capacity.

Update 8:50pm – Services are now available. A root cause analysis will be posted here when available.

Original post – 7:20 p.m. – myBama, Banner and some other services are currently unavailable. OIT is investigating and will provide updates.

VMWare Hardware Failure

4:25pm 5.1.19 Update & Root Cause – Services are now restored, the failed hardware has been removed from production.

3:50pm 5.1.19 – A VMWare host in the OIT Data Center has experienced a hardware failure. OIT teams are working to resolve the issue and determine affected applications.

Network Outage – Rose Administration

Root Cause Update 5.1.19 – Tuesday, April 30, Rose Administration and a few surrounding buildings experienced a network outage. The root cause of this outage was loss of power to the UPS supporting the network in that area. When power was restored, services resumed. Redundant campus network connectivity limited the outage to only seven of the 60+ buildings in that area of campus.

Original Post 4.30.19 – OIT began investigating a network outage in Rose Administration and surrounding buildings at 4:00 p.m. Tuesday, April 30. Services were restored by 4:45pm. Root cause will be posted here when available.

April 4 – Temporary Service Degradation

RCA Update 4.12.19 – Thursday, April 4, 2019, OIT experienced a temporary service degradation that impacted users’ ability to login to some systems. LDAP indexing changes intended for a new test server were inadvertently applied in production, causing loss of critical indexes and immediate performance degradation. To remediate the issue, some LDAP servers were restarted at 9:30 a.m., which created temporarily failed connections, but ultimately resolved the issue by 10:45 a.m.

Original Post 4.4.19 – Thursday, April 4, OIT experienced a temporary service degradation that impacted users ability to login to systems such as myBama. OIT is investigating the issue and will provide more information and a root cause analysis when available.

March 18 Voicemail Outage

Monday, March 18, 2019, voicemail service was unavailable from 9:27 a.m. until 9:45 a.m. The server was rebooted at 9:31 a.m., and service resumed shortly after. We apologize for any inconvenience. OIT is working with the vendor, Cisco, to investigate the outage.

Feb. 13, 2019 VMWare Host Outage

At 6:50 a.m. Wednesday, Feb. 13, a VMWare host in the OIT data center became unresponsive. This affected Banner, myBama and several other applications in the VM hosting environment. We have removed the host from service pending investigation. Thank you for your patience as our staff worked to resolve this outage.

DUO Latency

Update – 1/11/2019 9:00 a.m.

The issues with DUO latency are resolved. OIT has reinstated the DUO requirement for specific users and applications. The DUO requirement for BannerAdmin will be reapplied at 7pm tonight as to not disrupt operations. Users may now login with their myBama username and password and DUO if they are an active DUO user.

Root-cause analysis of this incident will be posted on the DUO status website – https://status.duo.com/incidents/j895k8f8mwlr.

Original Post – 1/10/2019 3:25 p.m.

DUO is currently experiencing authentication latency, meaning many users are not able to login to DUO-required systems. OIT is temporarily removing the DUO requirement from services. Users will be able to login to services and applications with their myBama username and password.  

DUO Temporarily Disabled

Update 2:25 p.m. – OIT has restored DUO two-factor authentication to services and applications.  DUO will not be reapplied to Banner Admin until 8:00 p.m. this evening as to avoid any disruption causing users to log out and back in. DUO is investigating the root cause of the outage. Follow along with me at https://status.duo.com where the root cause will be posted. We apologize for this inconvenience.

OIT is investigating an issue with DUO two-factor authentication. The application appears to be timing out and not permitting access. While OIT security investigates this issue, we have temporarily removed DUO from required logins. Refer to the OIT Status page for up-to-date status posts.

Wifi Outages – July 3, 2018

*Update 10:15 a.m. – This issue is resolved. The outage was isolated to one zone of campus. If you experience any further wifi connectivity issues, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

OIT is investigating reports of wifi outages in buildings across campus. We will provide updates as we receive more information.