Outage Alerts

Feb. 13, 2019 VMWare Host Outage

At 6:50 a.m. Wednesday, Feb. 13, a VMWare host in the OIT data center became unresponsive. This affected Banner, myBama and several other applications in the VM hosting environment. We have removed the host from service pending investigation. Thank you for your patience as our staff worked to resolve this outage.

DUO Latency

Update – 1/11/2019 9:00 a.m.

The issues with DUO latency are resolved. OIT has reinstated the DUO requirement for specific users and applications. The DUO requirement for BannerAdmin will be reapplied at 7pm tonight as to not disrupt operations. Users may now login with their myBama username and password and DUO if they are an active DUO user.

Root-cause analysis of this incident will be posted on the DUO status website – https://status.duo.com/incidents/j895k8f8mwlr.

Original Post – 1/10/2019 3:25 p.m.

DUO is currently experiencing authentication latency, meaning many users are not able to login to DUO-required systems. OIT is temporarily removing the DUO requirement from services. Users will be able to login to services and applications with their myBama username and password.  

DUO Temporarily Disabled

Update 2:25 p.m. – OIT has restored DUO two-factor authentication to services and applications.  DUO will not be reapplied to Banner Admin until 8:00 p.m. this evening as to avoid any disruption causing users to log out and back in. DUO is investigating the root cause of the outage. Follow along with me at https://status.duo.com where the root cause will be posted. We apologize for this inconvenience.

OIT is investigating an issue with DUO two-factor authentication. The application appears to be timing out and not permitting access. While OIT security investigates this issue, we have temporarily removed DUO from required logins. Refer to the OIT Status page for up-to-date status posts.

Wifi Outages – July 3, 2018

*Update 10:15 a.m. – This issue is resolved. The outage was isolated to one zone of campus. If you experience any further wifi connectivity issues, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

OIT is investigating reports of wifi outages in buildings across campus. We will provide updates as we receive more information.

Phone Service Impact – Update

Last week, a major phone cable was damaged during construction work on Hackberry Lane. This resulted in phone service outages for many buildings across campus.  Our teams have been working with contractors to order, replace and restore phone service for buildings impacted.  Cable replacement will begin Tuesday, Jan. 9, 2018 and be completed by Friday, Jan. 12, 2018. The work will cause rolling one-hour phone service outages as we connect the new cable. We apologize for the inconvenience. We look forward to resolving all phone service by the end of the week. If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Cable Damage – Phone Service Impact

During utility work on Hackberry Lane, a phone cable was damaged making phone service unavailable in several on campus buildings. The Office of Information Technology is working with contractors to resolve the issue.  If you are unable to reach an individual or office via phone, please use email. Buildings utilizing VOIP are not impacted.  OIT will continue to provide updates at oit.ua.edu/news as to when the issue will be resolved.

Nov. 9 Network Outage

Yesterday afternoon OIT performed routine maintenance on one of our core network security components. During that maintenance, a software bug in that component caused it to unexpectedly change the status of other network components. This resulted in blockage to several essential network connections including myBama, Blackboard, Degree Works and other crucial applications. 

As a result of this service interruption, UA OIT is reclassifying the type of work involved to ensure that no future events of this nature occur. OIT regrets the inconvenience that this event caused, and we will continue to work towards providing superior technology services to the UA community.