Planned Outage

Banner Services Updates Oct. 2 & Oct. 9 – Services Unavailable 6am-10am

The Office of Information Technology will install the quarterly Oracle patch on Sunday, October 2 from 6 a.m. to 10 a.m. The following services will be unavailable during the installation period: Appworx, Astra, Banner, Crystal Report Server, Degree Works, myBama, Pinnacle, PCR360 and Sitefile. 

OIT will also be implementing a Banner Bundle upgrade on Sunday, October 9 from 6 a.m. to 10 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. 

In case of an emergency, The University of Alabama Police Department will have continuous access to Banner information during the scheduled down time.

For questions or concerns, contact the IT Service Desk at 348-5555 or itsd@ua.edu.

Disaster Recovery Exercise May 15 – 22

The University of Alabama has an off-campus, disaster-recovery data center in a secure facility in Atlanta. On May 15th, the Office of Information Technology will begin a disaster-recovery exercise and transfer enterprise operations from the UA campus to the Atlanta facility where they will remain until May 22. On both May 15 and 22, many applications will be unavailable from 6 a.m. until 2:00 p.m. while systems are transferred. After being transferred to Atlanta, operations will continue as normal.

Affected applications include:

  • Banner and components
  • ePrint
  • eProcurement
  • Research and Finance Dashboard
  • Intellecheck
  • Formfusion
  • Argos
  • DegreeWorks
  • CAS
  • Digital Signage
  • SharePoint*
  • StarRez
  • Learn Adapter

This exercise is critical to ensuring that UA is able to continue operating in the event of a disaster that cripples critical systems and applications. Please contact the IT Service Desk if you have any questions or issues.

*SharePoint will be transferred Saturday night, May 14th from 9 p.m. – 11 p.m.

myBama, Banner, and Services Unavailable April 24

The Office of Information Technology will be installing the quarterly Oracle patch on Sunday, Apr. 24, from 6 a.m. until 10 a.m. The following services will not be available during the installation period: Appworx, Astra, Banner, Crystal Report Server, Degree Works, myBama, Pinnacle, and SiteFile.

In case of an emergency, contact the IT Service Desk at 348-5555 or itsd@ua.edu.

myBama and Other Services Unavailable March 26

myBama, Degree Works, and a small number of other applications will be unavailable from 7:30 a.m. to 9:30 a.m. on Saturday, March 26th while the ORAPDB-1 database is rebooted to move to self-encrypting hard drives. The following applications will be unavailable starting at 7:30 a.m. to 9:30 a.m.:  

  • myBama
  • DegreeWorks
  • Pinnacle
  • Astra
  • Scr
  • Pcr
  • Bifeprod (database)

Please contact the IT Service Desk at itsd@ua.edu or (205) 348-5555 with any questions or concerns.

Banner Services Unavailable on March 5th and 6th

The Office of Information Technology will be implementing a Banner XE upgrade on Saturday, March 5th at 12 p.m. until Sunday, March 6th @ 10 a.m. Please note that this work is being performed outside of the normal maintenance window due to the extensive amount of work required. myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems.

In case of an emergency, The University of Alabama Police Department will have continuous access to Banner information during the scheduled down time.

For questions or concerns, contact the IT Service Desk at 348-5555 or itsd@ua.edu.