Planned Outage

Total Network Outage December 19th and 20th

OIT will be replacing the uninterruptible power supply (UPS) in the data center due to a manufacturer fault that could cause a sudden UPS failure resulting in a loss of power to the data center. Beginning at 9:00pm on Saturday, December 19th, all internet/network access, services, and applications will be unavailble until Sunday, December 20th at 12:00pm. If you have any questions or concerns about this outage, please contact the IT Service Desk at itsd@ua.edu or (205) 348-5555.


More Information

A number of weeks ago, OIT was contacted by the manufacturer of the of our uninterruptible power supply (UPS) informing us that the UPS could fail at any time due to a manufacturing fault. If the UPS were to fail, all of the equipment in the data center would fail, effectively bringing down the entire network in addition to all applications and services that reside within the data center.

To prevent this from happening, OIT will be replacing this UPS. This will require, effectively, a full network outage. The process will begin on December 19th at 9:00pm when the EDAS team will begin shutting down applications. Everything else will be shut down shortly after, including power coming into the data center.

At this point, a bypass switch will be installed so that future UPS issues will not require a full shutdown of the network. Overnight, UA electricians will be working with the UPS manufacturer to install the new UPS after the bypass switch is complete. The next morning (December 20th), servers, applications, and network services will start being restored. This process will be totally complete by 12pm.

This is a substantial undertaking, and we ask for your assistance on the afternoon of December 20th and the 21st to ensure that everything is working correctly in your area. If you have any questions, comments, or concerns, please contact the IT Service Desk at (205) 348-5555 or itsd@ua.edu.

Banner Unavailable During Sunday, Nov. 15 Upgrade

The Office of Information Technology will implement an Oracle database upgrade this Sunday that will require an outage to Banner from 8 a.m. to 12 p.m. myBama will be available during the upgrade, but channels that that access banner will not be available, including self-service and administrative systems. Please contact the IT Service Desk at 348-5555 or itsd@ua.edu with questions or concerns.

Banner and myBama Unavailable October 11th

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, October 11th from 8:00 a.m. to 1:30 p.m. Please note that this upgrade will extend slightly pass the usual maintenance window. myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems.
In case of an emergency, The University of Alabama Police Department will have continuous access to Banner information during the scheduled down time.
For questions or concerns, contact the IT Service Desk at 348-5555 or itsd@ua.edu.

Some Web Services Unavailable Morning of Sunday, September 27th

On Sunday, September 27th from 8am to 10am, OIT will be implementing datacenter network changes that will result in a brief outage of many web-connected services including myBama, StarRez, and others. The Internet will be available during this time except on a small number of departmental workstations. Questions or concerns should be sent to the IT Service Desk at (205) 348-5555 or itsd@ua.edu.

Full Network Outage – August 2nd

OIT will implement a full network outage on August 2nd from 7 a.m. to 11 a.m. in order to replace outdated routers. Access to the Internet and other network-dependent services will be unavailable during the outage for both on-campus and off-campus users. For more information, contact the IT Service Desk at itsd@ua.edu or 348-5555.

Banner, myBama and other services unavailable during July 26 upgrade

The Office of Information Technology will upgrade an Oracle system database and install the latest patches for it on Sunday, July 26, from 8 a.m. to noon. No databases affecting applications are being updated, however, the following services will not be available during the installation period: Appworx, Astra, Banner, Degree Works, myBama, Pinnacle and Tidebytes. In case of an emergency, contact the IT Service Desk at 348-5555 or itsd@ua.edu.

July 6th, 2015: ORACLE PATCH TO BE INSTALLED JULY 12 — The Office of Information Technology will install the quarterly Oracle patch on Sunday, July 12, from 8 a.m. to noon. The following services will not be available during the installation period: Appworx, Astra, Banner, Degree Works, myBama, Pinnacle, Tidebytes. In case of an emergency, contact the IT Service Desk at 348-5555 or itsd@ua.edu.

 

June 10th, 2015- The Office of Information Technology will implement a Banner Bundle Upgrade to Production on Sunday, June 14th during the normal maintenance window. During the upgrade, myBama will be available but the channels within myBama that access Banner will not be available. For most users, these channels include the self-service and administrative systems.

In case of an emergency, The University of Alabama Police Department will have continuous access to Banner information during the scheduled down time.

If additional emergency access is needed, contact the IT Service Desk at 348-5555 or itsd@ua.edu.

May 19th, 2015- On Saturday, May 30, the myBama portal will be down for systems work from 8AM to 12PM. If you have any issues after noon on Saturday, please contact the IT Service Desk at ITSD@ua.edu.