DUO Phone Call Issues

DUO is currently experiencing issues with the phone call authentication method – see https://status.duo.com/ for details. 

Until this issue is resolved, please remember other authentication methods are available.  

  1. Push notifications via DUO mobile app. – If you have the DUO mobile app installed, select to receive push notifications.
  2. Passcodes via DUO mobile app – If you have the DUO mobile app installed, you can receive a single passcode by tapping the University of Alabama logo in the mobile app. This code must be used immediately.
  3. Passcodes via SMS – Users can receive a batch of one-time use codes via text message. You can request these by logging into your myBama as you typically would. Once you received the DUO prompt, you can click Enter Passcode, then click on the blue button “Text me new codes.”  These codes do not expire, and they are valid until used.
  4. Online-Generated Temporary Passcodes – If you do not have your device with you, you can obtain temporary passcodes. Each of the passcodes can only be used once, and will expire after 72 hours. Visit our self-service page to generate these passcodes.

If you have any questions or concerns, please contact our IT Service Desk at 205-348-5555, itsd@ua.edu.