We’re here to make your job a little easier, review the information below designed for IT administrators at UA.
Let’s talk email.
New Faculty, Staff and Visiting Scholars
For most faculty and staff, email addresses are created as a part of the human resources onboarding process and the New Faculty/Staff Setup Form. The email address will reflect the user’s myBama username. To request an alias email address, please email our IT Service Desk. There are only a few instances in which AD/Exchange accounts need to be requested through our online form, they are detailed below.
Returning Faculty or Staff – If an employee used to work at UA, but then left, and has since returned to work at UA
Transfers – Please let us know when an employee is transferring departments so that we may ensure their email and network account are routed correctly.
Affiliate, Contractor and Volunteer Accounts – This type of account reflects a fee of $10 per year to be paid to OIT for Exchange licensing.
Student Workers – This type of account is for a student employee who requires a ua.edu account outside of their Crimson Mail account.
Departmental Email Addresses – This includes generic accounts used as a department.
Additionally, let’s review employees no longer affiliated with the University.
Retirees get to keep their Exchange email address; however, if preferred, we can forward mail from their UA Exchange mailbox to a personal email address.
Anyone who voluntarily or involuntarily terminates employment at UA, and is not eligible for retirement, is no longer eligible to utilize a UA Exchange mailbox.
- Submit a Telecom Change
- Cisco Phone Manuals
- Download McAfee Antivirus
- Microsoft Licensing
- Adobe Licensing
Frequently Asked Questions
Users in my department have questions about DUO, where can I find answers?
Two factor authentication is a new concept to many users, and we are happy to answer any and all questions. Please review our DUO frequently asked questions page for answers to the most common questions such as, what if I get a new device?
Where can I report security incidents?
You may contact our IT Service Desk or you can contact our security department directly at firstname.lastname@example.org.
Users in my department are having wireless connection issues. How can I help?
Report the issue to the IT Service Desk. The more information we have, the easier it is for us to find the solution. When reporting a wireless connectivity issue, please include the user’s name, phone number, email address, campus location, device type, and MAC address.
Is DUO mandatory for VPN?
For some users yes, for some users no, and for most users, not yet. Complicated answer, we know. OIT does plan to make DUO mandatory for all VPN beginning August 21, 2017. OIT’s security team is working with individual departments to roll this project out.
How can I request a listserv?
You can request a listserv my submitting our online form.
Who can I contact for a SSL security certificate?
Email the IT Service Desk to request a certificate. You will be contacted for the required information needed to generate the certificate.
Where can I learn more about the UA data center and its storage/hosting capabilities?
Check out the systems and infrastructure page on our site.
Can I request to join PrinterLogic network?
Sure can. OIT extends this application to all campus departments at no charge. Interested technical support staff can submit a request to the IT Service Desk.
What’s covered under the UA Microsoft Campus Agreement?
The Microsoft Campus Agreement provides licenses for specific Microsoft products like Office and Windows for most UA departments. Updates and upgrades are included in this agreement which is renewed annually.
Where can I find OIT software downloads?
Check out our software catalog. If you’re looking for something that’s not on the list, your department can purchase software through the normal procurement channels. Check with your academic or administrative department to determine if there is additional software available to you!