Kace Upgrade – Jan. 31

Beginning Friday, Jan. 31 at 12pm OIT will be performing a Kace upgrade. The upgrade is expected to last through the weekend.

During the upgrade, customers will not be able to view the status of their ticket in myBama. The IT Service Desk will be triaging tickets directly from the IT Service Desk email account, so requests emailed into the Service Desk will be received and triaged appropriately.