Have questions about LastPass password management tool?

We have the answers!

Can LastPass see my data?

No. Your information is available to you and only you. LastPass vaults are encrypted with bank-level, AES 256-bit encryption. LastPass does not have a key to unlock your encrypted data.

Can I import data from a different password manager?

Sure! Instructions on how to import data are available on the LastPass website.

What happens if I already have a personal LastPass account? 

If you are a current student, faculty or staff member and you already have a personal LastPass account associated with a personal email address, you are entitled to upgrade to the premium version at no cost. The personal and enterprise accounts may be linked, so you can access your personal account in the same view as your enterprise account.  The accounts are not merged together, but are viewable in the same space. If you already have a paid-for, Premium personal LastPass account, one additional year of Premium will be added to your account for free.

Is LastPass mandatory?

The use of LastPass is not mandatory. It is offered to current students, faculty and staff to increase the security of everyone’s account information.

What if I forget my master password?

Contact our IT Service Desk. A LastPass administrator will unlock your account after your identity is verified.

What if I already have a LastPass account associated with my UA email address?

If you already have a LastPass account associated with your UA email address, please continue with activating your UA enterprise LastPass account. Once your account is associated with UA’s enterprise services, please proceed with activating a personal lastpass account with a non-UA email address. University-related passwords should be stored in the enterprise account, and personal passwords should be stored in the personal account.  You can link these two accounts together and migrate any personal account information from your University account to your new personal account.  Visit the LastPass website for instructions on how to migrate the data.

Can UA see my personal passwords?

No, the passwords stored in your personal account are only visible by you. UA nor LastPass can see them.

What happens when I leave the UA?

When you graduate, retire, terminate employment or leave UA, you will no longer have access to the passwords stored in your enterprise account. Your personal account will be unlinked from your enterprise account. You will continue to have access to the contents of your personal vault.

How can I use both accounts at the same time?

Within the LastPass browser plugin, you have the option to link your personal account to your enterprise account. This does not merge the accounts, but instead makes your personal vault visible within your enterprise vault.  If you login with your personal master password, you will only see your personal account information.  If you login with your enterprise master password, you will see your enterprise account information, as well as another section containing your personal account information. For more information on linking accounts, visit the LastPass website.

Where do I get the browser plugin?

The browser plug-in can be downloaded from the LastPass website.

What do I get with a premium account?

  • Unlimited sharing of passwords, items and notes
  • 1GB encrypted file storage
  • Multi-factor authentication
  • Priority support
  • Desktop fingerprint authentication

What kind of encryption is used, and where?

LastPass encrypts user data with the trusted algorithm Advanced Encryption Standard (AES) in Cipher Block Chaining (CBC) mode with a 256-bit key generated from each user’s master password. The AES 256-bit algorithm is widely-accepted as impenetrable and is the same military-grade encryption used by banks and the US military to secure Top Secret data. The encrypted user data is transported to LastPass servers using TLS.

Can I share passwords with other users in my organization?

Yes, you can create folders of passwords to share with other users in your organization.

Can I use it with my phone?

Yes, LastPass mobile apps are available for both Android and iOS.