OIT Supported Email
OIT is proud to support AD/Exchange accounts for most of the UA campus. Learn more below about how to access your email, and scroll further to see licensing and account request information.
Online Email Access – Webmail
Outlook Web Access, also known as Webmail, is a web-based service that allows you to access your Exchange email from any web browser. The web-based version does not provide the same functionality as the full application, but it does allow basic functions such as the ability to read, create and reply to email.
Webmail is now protected with DUO two-factor authentication. If you are an active DUO user with an OIT-supported email address, DUO will be applied to your online UA Exchange Webmail account.
When you visit webmail.ua.edu to check email, you will see the standard DUO prompt that you see when logging into myBama. You will follow the same procedure as you typically would when logging into myBama. You can also use the “Remember Me for 30 Days” feature. By adding DUO two-factor authentication to Webmail, OIT can better protect UA faculty and staff inboxes from cyberattacks.Login to Webmail
Desktop & Mobile Email Applications
OIT recommends using the official Outlook app on iOS, Android, and desktop machines. Download the app from your device’s app store, then visit the links below for step-by-step instructions.
If you need further assistance setting up email on a device, please contact the IT Service Desk.
Change your Password
Faculty and staff members can change their password by changing their myBama password.
AD/Exchange accounts are automatically created through the HR onboarding process.
This includes faculty, staff and visiting scholars. The email address will be set up to reflect the user’s myBama username; however, you may contact our IT Service Desk to request an alias email address. There are only a few instances in which AD/Exchange accounts need to be requested, they are detailed below.
When to Request an Email Address
- Returning Faculty or Staff – When an employee worked at UA, terminated employment, and has returned to work at UA.
- Employees Transferring Departments – Please let us know when an employee is transferring departments so that we may ensure their email and network account are routed correctly.
- Affiliate Accounts – This type of account reflects a fee of $10 per year to be paid to OIT for Exchange licensing.
- Student Workers – This type of account is for a student employee who requires a ua.edu account outside of their Crimson Mail account.
- Departmental Accounts – This includes generic accounts used as a department. For example, firstname.lastname@example.org is a departmental account.
If you need to request an account for a user listed above, please use our AD/Exchange Account request form. If you have any additional questions, please contact the IT Service Desk, or review our licensing information below.
Email Not Supported by OIT
Some divisions and colleges maintain separate email services, including Athletics, the College of Commerce and Business Administration, MINT, and the School of Law. Check with your IT group to see if your unit uses OIT’s email services.
Because UA Exchange email is a function of Microsoft, accounts require licensing. The new licensing requirements, rules and procedures listed below were developed in partnership with the Office of Academic Affairs and Human Resources.
Rules and Procedures for Faculty
UA faculty is licensed to receive UA Exchange email mailboxes. The account creation is included as a part of the onboarding process when the New Faculty/Staff Form is initiated.
Any UA faculty member who voluntarily or involuntarily terminates employment and is not eligible for retirement is no longer eligible to utilize a UA Exchange mailbox. Accounts are deactivated for faculty six months after termination is effective. However, faculty retirees may continue to use UA Exchange email after retirement, or they may have their UA Exchange mail address forward to a personal email address.
Rules and Procedures for Staff
UA staff is licensed to receive UA Exchange email mailboxes. The account creation is included as a part of the human resources onboarding process when the Personnel Action Form is initiated.
Any UA staff member who voluntarily or involuntarily terminates employment and is not eligible for retirement is no longer eligible to utilize a UA Exchange mailbox. Accounts are deactivated for staff the day after termination is effective. However, staff retirees may continue to use UA Exchange email after retirement, or they may have their UA Exchange mail address forward to a personal email address.
Rules and Procedures for Visiting Scholars and Visiting Faculty
Visiting scholars and visiting faculty are licensed through The University of Alabama’s agreement with Microsoft. The account is created when the New Faculty/Staff Setup Form is submitted to UA’s Human Resources Payroll Department. No sponsorship or recertification required, and no fee is charged.
Rules and Procedures for Affiliates
Affiliates are not licensed through The University of Alabama’s agreement with Microsoft. In order to ensure licensing compliance for these users, the following is required.
- A New Faculty/Staff Setup Form must be submitted to UA’s Human Resources Payroll Department.
- An AD/Exchange Request Form must be submitted to the IT Service Desk.
- A dean or department head must sponsor the user, and the account will be re-certified annually with the sponsor.
- An annual fee of $10 per account is assessed to cover the cost of the license.
If you have any questions, please contact our IT Service Desk.