OIT Supported Email

OIT is proud to support AD/Exchange accounts for most of the UA campus. Learn more below about how to access your email, and scroll further to see licensing and account request information.

Exchange 2016 Upgrade

OIT recently upgraded OIT-supported mailboxes to Exchange 2016. Learn more about this upgrade, its functionality and the new design.


Online Email Access

Outlook Web Access, also known as Webmail, is a web-based service that allows you to access your Exchange email from any web browser. The web-based version does not provide the same functionality as the full application, but it does allow basic functions such as the ability to read, create and reply to email.

Login to Webmail

Desktop & Mobile Email Access

OIT recommends using the official Outlook app on iOS, Android, and desktop machines. Find the Outlook app for the following platforms/devices:

When prompted for the domain, enter ua-net. When prompted for the server, enter webmail.ua.edu. If you need assistance setting up email on another device, please contact the IT Service Desk.


Change your Password

Faculty and staff members can change their password by changing their myBama password. You may also directly change your password in webmail at https://webmail.ua.edu/ecp.


Email Creation

AD/Exchange accounts are automatically created through the HR onboarding process.

This includes faculty, staff and visiting scholars. The email address will be set up to reflect the user’s myBama username; however, you may contact our IT Service Desk to request an alias email address. There are only a few instances in which AD/Exchange accounts need to be requested, they are detailed below.

When to Request an Email Address

Returning Faculty or Staff – When an employee worked at UA, terminated employment, and has returned to work at UA.

Employees Transferring Departments – Please let us know when an employee is transferring departments so that we may ensure their email and network account are routed correctly.

Affiliate Accounts – This type of account reflects a fee of $10 per year to be paid to OIT for Exchange licensing.

Student Workers – This type of account is for a student employee who requires a ua.edu account outside of their Crimson Mail account.

Departmental Accounts – This includes generic accounts used as a department. For example, itsd@ua.edu is a departmental account.

If you need to request an account for a user listed above, please use our AD/Exchange Account request form. If you have any additional questions, please contact the IT Service Desk, or review our licensing information below.

Email Not Supported by OIT

Some divisions and colleges maintain separate email services, including Athletics, Financial Affairs, the College of Commerce and Business Administration, MINT, and the School of Law. Check with your IT group to see if your unit uses OIT’s email services.


Licensing Information

Because UA Exchange email is a function of Microsoft, accounts require licensing. The new licensing requirements, rules and procedures listed below were developed in partnership with the Office of Academic Affairs and Human Resources.

Rules and Procedures for Faculty

UA faculty is licensed to receive UA Exchange email mailboxes. The account creation is included as a part of the onboarding process when the New Faculty/Staff Form is initiated.

Any UA faculty member who voluntarily or involuntarily terminates employment and is not eligible for retirement is no longer eligible to utilize a UA Exchange mailbox. Accounts are deactivated for faculty six months after termination is effective. However, faculty retirees may continue to use UA Exchange email after retirement, or they may have their UA Exchange mail address forward to a personal email address.

Rules and Procedures for Staff

UA staff is licensed to receive UA Exchange email mailboxes. The account creation is included as a part of the human resources onboarding process when the Personnel Action Form is initiated.

Any UA staff member who voluntarily or involuntarily terminates employment and is not eligible for retirement is no longer eligible to utilize a UA Exchange mailbox. Accounts are deactivated for staff the day after termination is effective. However, staff retirees may continue to use UA Exchange email after retirement, or they may have their UA Exchange mail address forward to a personal email address.

Rules and Procedures for Visiting Scholars and Visiting Faculty

Visiting scholars and visiting faculty are licensed through The University of Alabama’s agreement with Microsoft. The account is created when the New Faculty/Staff Setup Form is submitted to UA’s Human Resources Payroll Department. No sponsorship or recertification required, and no fee is charged.

Rules and Procedures for Affiliates

Affiliates are not licensed through The University of Alabama’s agreement with Microsoft. In order to ensure licensing compliance for these users, the following is required.

  • A New Faculty/Staff Setup Form must be submitted to UA’s Human Resources Payroll Department.
  • An AD/Exchange Request Form must be submitted to the IT Service Desk.
  • A dean or department head must sponsor the user, and the account will be re-certified annually with the sponsor.
  • An annual fee of $10 per account is assessed to cover the cost of the license.

If you have any questions, please contact our IT Service Desk.