March 19 – Phishing Alert

Tuesday, March 19, 2019, many UA students received a phishing email with the subject “The University of Alabama:  Immediate Availability Jobs, Employment.” This email did not originate from UA, it is an email scam.

Emails like these are phishing attempts designed to steal credentials such as a myBama username or password.  Remember to notice the red flags of phishing emails. Look at the from email address of the email. Official UA emails will be delivered from a @ua.edu email address.  

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

March 18 Voicemail Outage

Monday, March 18, 2019, voicemail service was unavailable from 9:27 a.m. until 9:45 a.m. The server was rebooted at 9:31 a.m., and service resumed shortly after. We apologize for any inconvenience. OIT is working with the vendor, Cisco, to investigate the outage.

Data Center Equipment Malfunction

Sunday, March 3 at 10:50 p.m., the OIT Data Center experienced an equipment failure that impacted services up to Monday, March 4 at 12:30 a.m.. The equipment immediately recovered; however, many on campus services and applications, including myBama and Banner, did experience some downtime. 

OIT is working with Dell, the manufacturer of the equipment, to determine root cause. Once root cause is established, OIT will provide the root cause analysis on our website.

Feb. 24 – Phishing Alert

Sunday, Feb. 24, 2019, many UA faculty and staff members received a phishing email with the subject “FW: 2019 Payroll Adjustment” This email did not originate from UA, it is an email scam.

Emails like these are phishing attempts designed to steal credentials such as a myBama username or password.  Remember to notice the red flags of phishing emails. Look at the from email address of the email. Official UA emails will be delivered from a @ua.edu email address.  

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

MATLAB Seminar – Feb. 27

Join The Office of Information Technology Wednesday, Feb. 27 in North Lawn 2009 for a MATLAB seminar on high performance computing, parallel computing, and GPU capabilities and techniques. The workshop will include two sessions:

  1. Optimizing and Accelerating MATLAB Code from 9:00 a.m. – 11:15
  2. Parallel Computing with MATLAB from 1:15 p.m. – 3:30 p.m.

The event is free to attend, but please register in advance. Additional event details and registration is available at – https://www.mathworks.com/company/events/seminars/free-matlab-seminars-at-univerity-of-alabama-tuscaloosa-2708836.html 

Feb. 13, 2019 VMWare Host Outage

At 6:50 a.m. Wednesday, Feb. 13, a VMWare host in the OIT data center became unresponsive. This affected Banner, myBama and several other applications in the VM hosting environment. We have removed the host from service pending investigation. Thank you for your patience as our staff worked to resolve this outage.

Box to End Support for Sierra

Effective May 1, 2019, Box will no longer support Box Sync, Box Tools, Notes for Desktop and Box Drive on Mac OS X 10.12 (Sierra). Box will continue to support Box on the latest two versions of Mac OS X (High Sierra and Mojave). To continue to receive Box support and the latest security patches, ensure your Mac System is upgraded to either OS X 10.14 (Mojave) or OS X 10.13 (High Sierra).

Kivuto Webstore Upgrade

Friday, Feb. 15, 2019 the UA Kivuto webstore will be upgraded causing it to be unavailable from 7:00 a.m. until 7:30 a.m. This will only impact new downloads of VMware’s Academic Program. The download service will resume by 7:30 a.m.

Planned VPN Outage

The Virtual Private Network (VPN) will be unavailable during a DUO two-factor authentication upgrade. The upgrade will begin Feb. 11 at 11:00 p.m. and will services will resume by Feb. 12 at 12:30 a.m. The upgrade will not cause any impact for DUO. If users experience any issue, please contact the IT Service Desk at 205-348-5555.