Banner Services Unavailable Sunday, Jan. 27 from 6:00 a.m. – 10:00 a.m.

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, Jan. 27, 2019 from 6:00 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

DUO Latency

Update – 1/11/2019 9:00 a.m.

The issues with DUO latency are resolved. OIT has reinstated the DUO requirement for specific users and applications. The DUO requirement for BannerAdmin will be reapplied at 7pm tonight as to not disrupt operations. Users may now login with their myBama username and password and DUO if they are an active DUO user.

Root-cause analysis of this incident will be posted on the DUO status website – https://status.duo.com/incidents/j895k8f8mwlr.


Original Post – 1/10/2019 3:25 p.m.

DUO is currently experiencing authentication latency, meaning many users are not able to login to DUO-required systems. OIT is temporarily removing the DUO requirement from services. Users will be able to login to services and applications with their myBama username and password.  

Jan. 8, 2019 – Phishing Alert

Tuesday, Jan. 8, 2019, many UA students, faculty and staff received a phishing email from a compromised crimson email account. The email posed as the IT Service Desk; however, the email did not originate from OIT, it is an email scam.  

This email is a phishing attempt designed to steal credentials such as a myBama username or password.  If you haven’t already, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu.

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Gift Card Phishing Scams

Over the past few months, OIT has seen a major rise in phishing attempts where malicious actors attempt to exploit money from UA employees. The emails appear to come from a supervisor or another organization leader, and the emails are directed to an employee in that organization or group. This scam has been occurring at UA for several months, beginning with senior leadership.

The emails begin by the malicious actor engaging employees in an email-only conversation that attempts to convince the employee to purchase gift cards. If you look closely, the “From:” email address is not actually a ua.edu email address, but an alternative email address the actor set up outside of UA.  The email address may appear to come from a UA contact, but it is usually a Gmail, AOL or other external email address that includes the name of the supervisor or leader. Often, the emails have poor spelling and grammar. Additionally, the emails are usually brief and may only be a subject line. Below are a few examples of these emails.


Subject: Hi [NAME OF TARGET]

Good morning,

 Are you in the office? If not please i have an important errand i want you to run for me in the store right now? 

Thanks

Best Regards.

[NAME OF THE SUPERVISOR OR LEADERSHIP]

Executive Director


Subject: Hello Are you in compus


Subject: Hello

Are you available on campus 


Do not be fooled by these phishing emails. Remember to always look at the “From:” address to make sure it is an actual supervisor or leader’s ua.edu email address. If you do receive an email like this, please send a copy to security@ua.edu, and then delete the email. 

Dec. 19, 2018 Phishing Attempts

Wednesday, Dec. 19, 2018, many UA employees received phishing emails.

The emails were from gclaveria@wsd1.org and mnorris2@fortiscollege.edu. These emails are phishing attempts designed to steal credentials such as a myBama username or password.  If you haven’t already, please delete the emails. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu.

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Dec. 13, 2018 – Phishing Attempt

Thursday, Dec. 13, 2018, many UA employees received a phishing email with the subject title “IT Advisory: Account Upgrade”from the email address hdeguzman@wsd1.org.

This email is a phishing attempt designed to steal credentials such as a myBama username or password.  If you haven’t already, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu.

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Microsoft Imagine Webstore Maintenance

The Microsoft Imagine webstore will undergo system maintenance on Tuesday, Dec. 11, 2018 from 7:00 a.m. until 10:00 a.m.

New downloads will be unavailable during this time; however, programs that have already been installed will not be affected by this maintenance. If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Phishing Emails from Campus Execs

Many UA employees have received phishing emails with unusual messages that appear to be from the email accounts of UA executives or vice presidents; however, they are actually phishing emails from malicious actors. The emails attempt to engage the recipient into an email-only discussion, and some emails include requests to purchase gift cards.

If you have received an email like this, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu. Remember the red flags of phishing, and always check the “from” email address on suspicious messages. All official UA email should originate from a @ua.edu email address.

If you did receive this email and you have questions, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Mojave Update

After weeks of internal testing, OIT now states that Mac users may upgrade their operating system to the newest version, Mojave. Before upgrading, users should ensure the McAfee Agent for Mac is version 5.5.1.374 or later, and the McAfee ENS for Mac must be version 10.5.6.103.

After upgrading to Mojave, users should check for updates in Microsoft. Users can check for updates by opening a Microsoft application, such as Word, then clicking Help from the top navigation, then click Check for Updates.

As always, OIT encourages users to backup all data before performing any upgrade. If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Please note one known issue – super drives will not load blank disks upon upgrading to Mojave.

Nov. 26, 2018 – Phishing Alert

Monday, Nov. 26 2018, OIT received reports of many UA employees receiving phishing messages with the subject title “You have been sent a file using Dropbox”.

If you have received an email like this, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu. Remember the red flags of phishing, and always check the “from” email address on suspicious messages.

If you did receive this email and you have questions, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.