OIT – High Sierra Update

After weeks of internal testing, OIT now recommends that Mac users upgrade their operating system to the newest version, High Sierra. Please note that upgrading to High Sierra will require updates from other applications.

Microsoft Office

After upgrading to High Sierra, please check for updates in Microsoft. There may be several rounds of updates available, and updates may need to be installed before certain applications are available. You can check for updates by opening a Microsoft application, such as Word, then clicking Help from the top navigation, then click Check for Updates.

Box

Some users reported that Box Sync did not auto-start after upgrading to High Sierra. You can check this by visiting Mac System Preferences then Users & Groups then Login Items. Ensure Box Sync is listed as an item that opens automatically when you log in. If Box Sync is not listed, click the plus sign, find the application on your machine and add it to the list. You may have to unlock your settings to do this.

McAfee Antivirus

Before upgrading the OS, ensure McAfee is up to date with the latest version – 10.2.3. Additionally, please ensure the McAfee Agent for Mac is version 5.0.6 or later. If your software is not running these versions, please contact the IT Service Desk to obtain it before upgrading to High Sierra.

If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Phone Service Impact – Update

Last week, a major phone cable was damaged during construction work on Hackberry Lane. This resulted in phone service outages for many buildings across campus.  Our teams have been working with contractors to order, replace and restore phone service for buildings impacted.  Cable replacement will begin Tuesday, Jan. 9, 2018 and be completed by Friday, Jan. 12, 2018. The work will cause rolling one-hour phone service outages as we connect the new cable. We apologize for the inconvenience. We look forward to resolving all phone service by the end of the week. If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Mail + MyBama Password Change

One less password to remember? We’re in. OIT is making strides in both cyber security and usability.

Mail + myBama

If you have an OIT-supported email address, you can now link your AD/Exchange email account password to your myBama account password. This means when logging into Webmail or myBama you can now use the same password.

To link the passwords, all you have to do is reset your myBama password, and it will be applied to your AD/Exchange account. Worried about cyber security? Don’t be. By using DUO two-factor authentication you can ensure your myBama and Webmail accounts are secure. If you’re not yet a DUO user, activate your account today at duo.ua.edu.

Visit the OIT website today to reset your myBama password.

This password sharing capability is only applied to OIT-supported email addresses and does not include CBA, Financial Affairs, Law School or Athletics which are hosted separately. If you have any questions, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Cable Damage – Phone Service Impact

During utility work on Hackberry Lane, a phone cable was damaged making phone service unavailable in several on campus buildings. The Office of Information Technology is working with contractors to resolve the issue.  If you are unable to reach an individual or office via phone, please use email. Buildings utilizing VOIP are not impacted.  OIT will continue to provide updates at oit.ua.edu/news as to when the issue will be resolved.

Planned Network Outage, Jan. 4 and Jan. 5, 2018

The Office of Information Technology will be performing equipment software upgrades on Thursday, January 4, 2018 and Friday, January 5, 2018 at 6:00 a.m. This maintenance will result in fifteen-minute Internet outages both days, and a simultaneous fifteen-minute outage of on-campus network services (i.e. Banner, myBama) on Friday. All services should resume by 6:15 a.m.

Beware of the Modern Holiday Grinch – the Phish

In 1957 Dr. Seuss wrote of a villain who stole holiday boxes and packages, but today villains are out for more than precious gifts and who-pudding. Cyber hackers take advantage of holiday shoppers and see the holiday season as an ideal time to steal credit card information and sensitive data. This holiday season, follow these tips from The Office of Information Technology to keep your information safe online.

Holiday Cyber Tips

Shopping Tips

Use credit cards rather than debit cards when shopping online. If your information is compromised, a credit card company may be quicker to refund your credit than a bank would be to issue a refund from your checking account.

When you’re shopping online, make sure you are shopping on a secure site. The URL should include “https.” The “s” stands for secure. It should also have a lock icon in the URL bar.

Use a personal email for shopping online. Use your Gmail, Yahoo or other personal account for your online shopping. Do not open up your ua.edu or crimson.ua.edu account to unnecessary threats.

If your bank or credit card company offers two-factor authentication, like DUO, use it! Many online banking sites offer two-factor verification. Bank of America, Capital One, Chase, Discover, Wells Fargo all offer two-factor. Check your bank’s website to learn more.

Keep an Eye Out for Phishy Emails

Check the from email address. If you receive a purchase confirmation or tracking number via email, it should have the company’s name in the “from” email address. For example, if you receive an email from UPS alerting you that your package has shipped, it should come from ups.com.

Hover before you click. When you do get a confirmation or tracking email, hover over a link before clicking it. This will show you where a link is taking you before you go. This also works on your phone or tablet – just hold your thumb on the link and a bubble will appear with the URL.

Add DUO to a New Device

If you made the nice list, and receive a new smartphone or tablet over the holiday break, be sure to add the device to your DUO account to enable it for two-factor authentication. Step-by-step instructions are available at https://oit.ua.edu/service/duo-tutorials/

Stay smart and safe online this holiday season. The IT Service Desk will be closed Dec. 21, 2016, through Jan. 2, 2017. For more information, visit oit.ua.edu/security.

 

Banner Planned Outage – Dec. 17

The Office of Information Technology will be implementing a Banner upgrade on Sunday, Dec. 17, 2017 from 4:30 a.m. – 7 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

OIT Introduces Guest WiFi Network

The Office of Information Technology has implemented a guest wireless network, UA-Guest, to allow UA visitors to connect to a UA wireless internet network. This network provides internet-only access to non-UA personnel. It does not provide access to servers or applications. Once a visitor establishes the guest connection, the connection will be valid for 24 hours.

More information and instructions for connecting to the UA-Guest network are available at https://oit.ua.edu/service/guest-wifi.  Please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu with any questions.