Phishing Attack Titled “Message from Human Resources”

Monday, Oct. 10, 2016 many UA employees received emails with the subject title “Message from University of Alabama – Payroll Department” OR “Message from Human Resources Service Center ” 

These emails are attempts to steal personal information as well as usernames and passwords. Please remember that The University of Alabama does not send out these types of messages, nor do we ask for social security numbers or dates of birth in this manner. If you haven’t already, please delete the email.

If you did receive the email, and you did click on the link in the email to provide your social security number or other sensitive data, please actively monitor your credit. Additionally, please promptly change your myBama password. Please contact the IT Service Desk with questions and concerns 205-348-5555 or itsd@ua.edu.

 

20161010-Phishing

OIT Continues Recommendation of Not Installing Mac OS Sierra

OIT continues its recommendation of not installing the new Mac OS, Sierra. McAfee Antivirus software has issued updates that OIT is currently testing for compatibility with the new OS.

We do recommend that NetAdmins test the operating system within their environment, and wait for further recommendation from OIT before putting the OS into production as any issues that cannot be resolved internally may require an update from Apple.

If you have any questions, please contact the IT Service Desk at 205-348-5555.

Banner Services Updates Oct. 2 & Oct. 9 – Services Unavailable 6am-10am

The Office of Information Technology will install the quarterly Oracle patch on Sunday, October 2 from 6 a.m. to 10 a.m. The following services will be unavailable during the installation period: Appworx, Astra, Banner, Crystal Report Server, Degree Works, myBama, Pinnacle, PCR360 and Sitefile. 

OIT will also be implementing a Banner Bundle upgrade on Sunday, October 9 from 6 a.m. to 10 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. 

In case of an emergency, The University of Alabama Police Department will have continuous access to Banner information during the scheduled down time.

For questions or concerns, contact the IT Service Desk at 348-5555 or itsd@ua.edu.

OIT Recommends Not Installing Mac OS Sierra

OIT recommends not installing the new Mac OS, Sierra. OIT is currently testing the OS for compatibility, and has since found that the OS is not compatible with Cannon printers or McAfee Anti Virus Software.

We recommend that NetAdmins test the operating system within their environment, and wait for further recommendation from OIT before putting the OS into production as any issues that cannot be resolved internally may require an update from Apple.  

If you have any questions, please contact the IT Service Desk at 205-348-5555.

OIT Introduces New Ad/Exchange Account Request Form

The Office of Information Technology has created a new, easily accessible form for OIT supported departments (UA-NET) requesting network access and email services needed for new hires.  It is also available to departments for generic account and faculty/staff sponsored organizations that need an email address @ua.edu.  Once submitted, the information is sent to the IT Service Desk for processing. 

Currently, our HR system does not create accounts prior affiliation with the University,such as employees who change departments, previous employees or students hired as regular employees.  No changes are made in the auto generation of AD/Exchange accounts for new employees or updating directory information. The Office ofInformation Technology is currently working with the Human Resources Department to automate the process for previous UA employees and/or students.

Click here to access the new form.

UA Email Phishing Attempt Titled “UA Email Upgrade”

Earlier today, students, faculty and staff may have received an email titled “UA Email Upgrade.”

This email is an attempt to steal myBama usernames and passwords to possibly infect your system with malicious code. Keep in mind that The University of Alabama does not send out these types of messages. If you have not already, please delete the email. If you did click the link in the email to provide your myBama username and password, please login to your myBama account and change your password.

If you have any questions, please contact the OIT Service Desk at 348-5555.

OIT Recommends Updating Devices/Operating Systems to Latest Patch Releases

Because of increased security threats, and corresponding security patch updates, the Office of Information Technology recommends all University IT Support Teams update devices and operating systems to their most current patch levels to ensure all security measures are in place and all patches are applied.

Individual users are encouraged to conduct the same patches and updates on personal and mobile devices including OS X, iOS and Windows.

The Office of Information Technology supports OS X levels 10.10 and higher, iOS versions 9 and higher, as well as Windows 7 and higher.

If you experience any issue with the newest Mac security update, please pursue the following steps:

If you can boot into the Mac
Click Go > Go to Folder
Type in /private/var/folders
Delete all files in that folder
Empty the trash and reboot to MacOS

If you cannot boot into the Mac
Target the boot affected Mac to a working Mac
Click Go > Go to Folder
Type in /Volumes/<target boot Mac’s HD name>/private/var/folders
Delete all files in that folder
Empty the trash and reboot to main MacOS

If you have any questions, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.