September 8, 2015 – Increase in Phishing Attempts

OIT has found a large increase in the number of phishing attempts and compromised student accounts over the 24 hours. To avoid becoming a victim of phishing and to keep your email account safe, use the checklist below to determine if an email is suspicious or not.

  • Is the email “From:” address appropriate? If the email appears to be coming from The University of Alabama, does the “from” address have in it, and is it a Crimson student account trying to represent a University account?
  • If you know the person the email is from, does it make sense for them to be sending you this kind of link?
  • If the message has a URL link, use the mouse hover trick to determine the ultimate destination of the link.  Without clicking, hover your mouse pointer over the URL and a box will appear with the destination of the link.  Again, if this appears to be coming from the University, does the URL address have in it?
  • Does the content of the message contain a lot of unusual spelling and grammar errors?
  • Is there contact information for any questions? Again, if the email appears to be from the University, is there a contact number that begins with 348-xxxx or an email address that contains
  • Crimson mail accounts have very large quotas or limits, but any alerts would come from Google.
  • Never share your password with anyone.
  • If you have any concerns that your account is being used to send spam or your password has been compromised, contact the IT Service Desk at 348-5555 as soon as possible. The service desk can assist with unlocking your account and resetting your password.
  • If you are unsure whether or not an email is a legitimate email from The University of Alabama contact the IT Service Desk.

EndNote, NVivo, Boot Runner, and Winclone now available

Over the summer, there were a handful of new software licenses made available in addition to some specific upgrades. Please share this information in your area however you think is appropriate.

New Software

EndNote – citation managementsoftware (some similarity to RefWorks). Available on Windows and Mac. All students, faculty, staff, and retirees are eligible. Funded by University Libraries, College of Arts & Sciences, College of Engineering, Capstone College of Nursing, and Culverhouse College of Commerce & Business Administration. More information:

NVivo – A tool designed for analyzing unstructured data using search, query and visualization tools. Available on Windows and Mac. All students, faculty, and staff are eligible. Funding provided by the School of Social Work, College of Education, College of Arts and Sciences, and University Libraries. More information:


ChemBioDraw Ultra – upgraded to version 15. More information:

JMP – upgraded to version 12. More information:

For Labs

Boot Runner – manages startup control for labs, enterprises and classrooms, providing a seamless experience for users and easy management of hosts on Macs. Unlimited use on University-owned machines. Funded by the College of Arts and Sciences, University Libraries, and the Office of Disability Services. More information:

Winclone – Winclone 5 is a complete solution for protecting your Boot Camp Windows system against data loss and a cloning solution when migrating Boot Camp to a new Mac. Unlimited use on University-owned machines. The license was funded by the College of Arts and Sciences, University Libraries, the Office of Disability Services, and AV Solutions. More information:

Phishing Attack – August 27

UA has had a large-scale phishing email that went out to many faculty, staff, and students. The email can be seen below. OIT encourages any users who engaged with the site to reset your myBama password as soon as possible.



Tegrity has been having issues across the country and remains mostly inoperable here at UA. Tegrity’s support team is continuing to work on this issue.

If you have any questions, please contact for further information. We recognize the difficulties this issue is causing for UA faculty and students, and we are actively monitoring the situation.

Phishing Attack – August 24

There is a wide spread phishing/scam attempt by someone impersonating the IT Service Desk and using a Crimson email address. You can view the email below.

The University of Alabama will never ask for this sort of information. Please delete this message if you have received it. If you have replied to this message, please change your myBama password as soon as possible. Contact the IT Service Desk at (205) 348-5555 or if you have any questions.

From: The University of Alabama <>
Date: Sunday, August 23, 2015
Subject: The University of Alabama IT Service Desk

Dear crimson mail user,
We have detected an unusual signing in of your email account from a
different location and   messages that trigger our spam folder so we
are verifying all The University of Alabama email address to carry out
a spam arrest quarantine programme on our database. To enable us carry
out this service within 24 hours, you are to provide these
Full Name:-
Confirm Password:-
Phone Number:-

Note: The University of Alabama IT Service Desk will suspend all email
account who did not perform this exercise as it will be seen and taken
as an   illegal email account.

The University of Alabama IT Service Desk
Copyright © 2015 The University of Alabama | Tuscaloosa, AL 35487

Windows 10 Rollback Information

If you’ve recently upgraded to Windows 10 and would like to revert to Windows 7 or 8, you should be able to do so within thirty days of upgrading.

Before Getting Started

  • Backup important files.
  • You only have 30 days to do a rollback if you choose to do so. Windows 10 will delete the Windows.old file after 30 days.
  • Only upgrades can be reverted, clean installs can not be reversed.
  • Click any of the images below to make them larger.

Windows 10 Rollback Steps

Note: If you are not able to access your Windows Desktop, there is a second method below.

Start by opening Settings – Click Start > Settings or type Settings in the search bar and click it or press Windows key + i.

Click Update and Security.


Click Recovery then click Get started under Go back to Windows 7 or Windows 8/8.1 (depending on the previous version you running).


Here you can make multiple selections why are going back to your previous version of Windows along with additional details or you can choose just one and click Next.


As noted, any configurations made to Windows 10 since upgrading will be lost, so if you installed new programs or hardware drivers or made personal settings, those will be deleted.


Click Next.


Make sure you have your password ready to sign into your old version if you had been using one. Click Next.


The process can take a while depending on the amount data, applications and settings. Click Next.


Click Go Back to begin the process.


Windows 10 will Restart.


This will be your screen throughout the recovery process.


When the process is complete, you will be booted into your previous version of Windows environment.

If you cannot load the Windows Desktop, you can initiate a Rollback using the following method:


1) Log out and go to the sign in screen. 2) Hold down the shift key on your keyboard while clicking the Power button on the screen 3) Continue to hold down the shift key while clicking Restart 4) Continue to hold down the shift key until the Advanced Recovery Options menu appears


Click Troubleshoot.


Click Advanced options


Click Go back to the previous version of Windows.

Windows 10

On July 29th, Microsoft is releasing Windows 10 to consumers. The Office of Information Technology is strongly discouraging users from updating to Windows 10 in these first few months.

At this time, some essential products like McAfee Virus Scan are confirmed to be incompatible with the new operating system, and a number of administrative and security functions may not work until further updates are made. Using Windows 10 without proper anti-virus support may expose both your machine and others in the network to security risks.

OIT anticipates that Windows 10 is likely to be safe to use in a few months, and further communication will be made at that time.

Full Network Outage – August 2nd

OIT will implement a full network outage on August 2nd from 7 a.m. to 11 a.m. in order to replace outdated routers. Access to the Internet and other network-dependent services will be unavailable during the outage for both on-campus and off-campus users. For more information, contact the IT Service Desk at or 348-5555.