Network Outage

We are currently experiencing a network outage due to hardware failure of both wired and wireless services in multiple buildings. The following buildings are affected:

  • Lakeside
  • Riverside
  • Somerville
  • Ridgrecrest
  • Bevill
  • Clark
  • Paty
  • Student services
  • Alston
  • Bidgood
  • McMillan Building
  • Rowan Johnson
  • Gorgas Library – 5th floor
  • Garland
  • BB Comer
  • Manly

We will update this page when we have more information.

Internet Explorer 11 to Replace Earlier Versions

Beginning in February, Microsoft will no longer be providing security updates for Internet Explorer 10 and below. In early February, OIT will begin pushing Internet Explorer 11 to OIT-supported PCs that do not already have it installed.

Users of Firefox, Chrome, or Safari do not need to take any action. Users of older versions of Internet Explorer may wait for OIT or may manually update IE themselves. At this time, there are no longer any compatibility issues with Internet Explorer 11 and UA services and applications that we are aware of.

Phishing Attempt: Job Opportunities

Over the past several days, many students have received emails offering job opportunities, and many are related to babysitting, child care, or note-taking. Students should not reply to these emails and should delete them immediately. Always be suspicious of unsolicited emails, especially if those emails ask for personal information.

Some examples of these attempts are included here for reference.





From: <> on behalf of Stephanie Miller <>
Reply-To: “” <>
Date: Monday, January 11, 2016 at 3:01 PM
Subject: Re: invitation


Hey Again Andrew – did you get the invitation, the first one? Maybe I missed your reply, but I didn’t see an application.

If you want to earn around $500 per class by taking notes and uploading them to StudySoup, spend 3 mintes and justapply now.

Thank you!



Date: January 4, 2016 at 2:51:27 PM EST
To: undisclosed-recipients:;
Subject: Hello

Hello my name is A’aleah an alumni of UA. Got your contact from school Directory, My Boss, Mr Benson is in need of a babysitter for her 4yrs old daughter around the school area,Contact him at: to get more information about the position and tell him you were referred by me.

Phishing Attack: “Library Services”

This week, some students, faculty, and staff may have received the email titled: “Library Services ”

This is an attempt to steal usernames and passwords and possibly infect your system with malicious code. Keep in mind that The University of Alabama does not send out these types of messages. If you haven’t already, please delete it.

If you have any questions, please contact the OIT service desk (348-5555).


The Changing Face of Higher Education, Part 2

In my last blog, I shared my observations and experiences with open educational resources including massive open online courses (MOOCs). In this blog, I am sharing my observations, experiences, and interpretation of changes affecting The University of Alabama and the information technology (IT) organization.

Since March, the University has appointed an interim provost and a vice president for each student affairs, advancement, and strategic communications. In June, the Board of Trustees named Dr. Stuart Bell as president. I was honored to represent UA as a member of the Presidential Search Committee. It was obvious; UA System leaders, UA faculty and administrators, and other committee members were very focused on bringing the right candidate forward. Chairwoman, UA board of trustees President Pro tem Karen Brooks, the first woman to serve in the position, asked the search committee to select a charismatic, student-focused leader capable of continuing the growth at UA over the last decade. I believe Dr. Bell is an excellent fit. His qualifications, experience, interest in research, and fund-raising efforts are commendable. He is a gentleman and a scholar with a keen focus and a strong orientation toward the business of higher education.

Chancellor Robert Witt, who served as a vice chairman of the search committee, oversaw the appointments of new presidents for our sister universities at Birmingham, in 2013, and at Huntsville, in 2011. Following the recent changes in leadership at UA and after serving the System for over twelve years, first as president and then chancellor, Witt announced plans to retire in August 2016. His recommended successor, Ray Hayes, was approved by the board of trustees. Hayes, the System’s current executive vice chancellor, will assume his new role September 1, 2016. In the interim, Chancellor Witt ensures a smooth transition. We thank him for preparing the UA System to make the most of the challenges and opportunities confronting higher education.

So, what changes can we expect as we move forward? I expect the University to build upon its accomplishments in undergraduate research and expand its research ambitions. Earlier this year, the vice president for research and economic development selected two, prominent UA professors as associate vice presidents. While maintaining other leadership roles in academia and the research enterprise, they are facilitating development and implementation of a strategic research plan, promoting interdisciplinary projects, and enlarging the University’s collaborative role across the UA System. In another effort to strengthen partnerships across the System and with other organizations, I have been asked to take an additional position as associate vice chancellor for information technology.

IT is more relevant than ever. It is integral to the University’s research engine, delivery of education, and support of its academic mission. To maintain relevance, we need to focus on collaborations with and among our faculty, researchers, and administrators. For research alone, there is a growing need for a new professional discipline—cyber practitioners who have a blend of IT experience and science domain knowledge. In a recent survey, UA faculty and researchers requested additional, high performance and data-intensive computing capabilities, visualization, simulation, other analytical tools, and related IT support.

To facilitate their research, we are building a dedicated science network component. The National Science Foundation (NSF) awarded the University a $464,770 grant for establishing an advanced network capability, distinct from our general-purpose campus network, to specifically support high-bandwidth, data-intensive, scientific applications. We have re-engineered our Technology Research Advisory Committee (TRAC) to better support the University’s Research Advisory Council (RAC). In other governance matters, we are revising our IT governance structure and expanding it to include representatives from across the campus.

Our administrators’ needs are evolving from process automation to use of digital technologies (e.g., mobile, social, and analytics) and physical resources to change what people do—changes that enhance their ability to achieve specific goals. IT professionals will need to enhance their communication and analytic skills and build new competencies to facilitate use of data and analytics for strategic and operating decisions. We will need to help bridge, break, or integrate data silos and make available the information needed to support more effective academic and institutional decision-making.

We will need to become more proactive by aggressively seeking grant funding, increasing cost transparency, forging new collaborations with our sister universities, lowering complexity, improving security, and anticipating the needs of our constituencies. I expect changes in our services and possibly, our organizational structures. At a minimum, expect more flexible structures.

Yes, Bob Dylan, “The Times They Are A-Changin” as are the faces of many of our leaders, as is the face of IT in Higher Education.

VPN Client Issue

OIT has been notified of a couple of cases of difficulty connecting to the VPN. The cause appears to be a corrupted client, and the issue can be resolved by uninstalling and reinstalling the Cisco AnyConnect software. You can find the download of this client by looking on the Tech tab of myBama.

You can find a copy of the of the error below which reads “The VPN connection failed due to unsuccessful domain name resolution.” If this issue persists after reinstalling AnyConnect, please contact the IT Service Desk at (205) 348-5555 or


New Version of PrintLogic

OIT will be updating the PrinterLogic server to the newest version which will resolve a number of issues and add some functionality. End users will need to re-allow the plugin to run in their browser if they see a box asking them to login and refresh the page the next time that they access PrinterLogic to add a new printer. There should be no other changes or input required from the user.

If your users have any issues with PrinterLogic, please contact the IT Service Desk at (205) 348-5555 or

Phishing Email Titled “IT”

Some faculty and staff received a phishing email this morning titled “IT.” The full email is posted below. This is an attempt to steal usernames and passwords and possibly infect your system with malicious code. Keep in mind that The University of Alabama does not send out these types of messages. If you haven’t already, please delete it.

If you have any questions, please contact the IT Service Desk at (205) 348-5555 or

Phishing Email

NVivo Training Webinar

A number of free webinars for NVivo are being offered by the creators of the software, QSR International. These one-hour live sessions cover how to import and code either text (documents & PDFs) or other types of data (audio/video, images, surveys & social media) on both PC and Mac.

NVivo is designed for analyzing all forms of unstructured data using search, query, and visualization tools.

Click on any of the topics below to go to the registration form.

NVivo for Windows

Getting Started with Text

Getting Started with Other Data

NVivo for Mac

Getting Started with Text

Getting Started with Other Data