Feb. 13, 2019 VMWare Host Outage

At 6:50 a.m. Wednesday, Feb. 13, a VMWare host in the OIT data center became unresponsive. This affected Banner, myBama and several other applications in the VM hosting environment. We have removed the host from service pending investigation. Thank you for your patience as our staff worked to resolve this outage.

Box to End Support for Sierra

Effective May 1, 2019, Box will no longer support Box Sync, Box Tools, Notes for Desktop and Box Drive on Mac OS X 10.12 (Sierra). Box will continue to support Box on the latest two versions of Mac OS X (High Sierra and Mojave). To continue to receive Box support and the latest security patches, ensure your Mac System is upgraded to either OS X 10.14 (Mojave) or OS X 10.13 (High Sierra).

Kivuto Webstore Upgrade

Friday, Feb. 15, 2019 the UA Kivuto webstore will be upgraded causing it to be unavailable from 7:00 a.m. until 7:30 a.m. This will only impact new downloads of VMware’s Academic Program. The download service will resume by 7:30 a.m.

Planned VPN Outage

The Virtual Private Network (VPN) will be unavailable during a DUO two-factor authentication upgrade. The upgrade will begin Feb. 11 at 11:00 p.m. and will services will resume by Feb. 12 at 12:30 a.m. The upgrade will not cause any impact for DUO. If users experience any issue, please contact the IT Service Desk at 205-348-5555.

MATLAB Seminar

Wednesday, Feb. 27 OIT will host MATLAB engineers for a high-performance computing seminar. The seminar will be held in North Lawn Hall 2009. Details about the seminar, as well as online registration will be provided soon! Stay tuned for more information.

Student Phishing Alert – Job Scams

Thursday, Jan. 31, 2019, many UA students received phishing emails that pose as job opportunities; however, the emails did not originate from UA nor reputable companies, these emails are scams.  

Emails like these are phishing attempts designed to steal credentials such as a myBama username or password.  Remember to notice the red flags of phishing emails. Look at the from email address of the email. Official UA emails will be delivered from a @ua.edu email address, and reputable companies will send emails from their domain name, not from Gmail or Yahoo email addresses.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

myBama, Banner and Other Services Unavailable Sunday, Feb. 17

The Office of Information Technology will install the quarterly Oracle patch on Sunday, Feb. 17, 2019, from 5:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Jan. 28, 2019 – Phishing Alert

Monday, Jan. 28, 2019, many UA employees received a phishing email from the email jcmezzetti@alaska.edu. The email appeared to be from the IT Help Desk; however, the email did not originate from UA or our office, it is an email scam.  

This email is a phishing attempt designed to steal credentials such as a myBama username or password.  If you haven’t already, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu.

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Blackboard Data Center Maintenance

Blackboard and Blackboard Collaborate will be unavailable Friday, Feb. 1, 2019 from 1:00 a.m. until 5:00 a.m. Blackboard will be conducting maintenance on their data center. Users should be aware that intermittent connectivity is possible during this infrastructure maintenance window.