DUO App – Older OS

On July 28, DUO will end support for the DUO Mobile application for iOS 10 and Android 6. Both of these OS versions are not fully supported by Apple and Google. This end of support milestone is not an end of life for the application on devices with these operating systems; push and app-generated passcode authentications will continue to function on installed apps.

However, beginning January 2, 2020, devices running iOS 10, Android 6, or older may no longer be able to install DUO Mobile from the Apple App Store or Google Play Store. This will not affect mobile app authentications for users who have already downloaded the app, authentications will continue to function.

Because SMS-delivered passcodes and phone callback authentication do not rely on the DUO Mobile app, DUO will continue to support these types of authentication for older devices with or without the app. 

DUO encourages users to upgrade to the latest OS versions to ensure devices are not vulnerable to security issues and to provide your users with the best DUO Mobile experience. 

VMWare Hardware Failure

4:25pm 5.1.19 Update & Root Cause – Services are now restored, the failed hardware has been removed from production.


3:50pm 5.1.19 – A VMWare host in the OIT Data Center has experienced a hardware failure. OIT teams are working to resolve the issue and determine affected applications.

Network Outage – Rose Administration

Root Cause Update 5.1.19 – Tuesday, April 30, Rose Administration and a few surrounding buildings experienced a network outage. The root cause of this outage was loss of power to the UPS supporting the network in that area. When power was restored, services resumed. Redundant campus network connectivity limited the outage to only seven of the 60+ buildings in that area of campus.


Original Post 4.30.19 – OIT began investigating a network outage in Rose Administration and surrounding buildings at 4:00 p.m. Tuesday, April 30. Services were restored by 4:45pm. Root cause will be posted here when available.

WPA2 to Retire Aug. 5

Eduroam is the official wireless network at UA. The wireless network WPA2 will be retiring August 5, 2019.

Effective May 13, 2019, WPA2 will no longer be advertised as an available network to make a connection. Meaning, when a user visits network settings on a device, WPA2 will not appear. This is one step to ensure all new users that come to campus in the summer establish their wireless connection on Eduroam and not WPA2.

Users that already have an established connection to WPA2 will still be connected to the network after May 13, they will not drop off until August 5. However, we encourage all users to connect to Eduroam today.

OIT networking engineers have recently made changes to the configuration of the Eduroam network that allows for a smoother connection process for most users. If you experience any issues establishing a connection, try manually setting up the SSID. Instructions are available at https://oit.ua.edu/service/wifi/ under Additional Instructions.

If any connection issues persist, please email the IT Service Desk at itsd@ua.edu

Password Change Requests

The OIT security team recently completed an analysis of passwords and other information available online due to the many security breaches that have occurred in the past few years. These breaches include Yahoo, LinkedIn, Tumblr, AntiPublic, and hundreds of others. The analysis indicated that many users’ myBama account password was also used as a password at one of these hundreds of sites and services.

The University of Alabama has not experienced a breach, we have simply noted that many myBama passwords may have been compromised due to use on other websites that have been breached (Yahoo, LinkedIn, etc.). 

If you received an email from OIT, we strongly recommend that you change your myBama password immediately. To change your password, visit mybama.ua.edu and click the change your password link on the right column. We also recommend that you change any other online account that used this password. Remember, you should have a complex and unique password for every online account.

Additionally, if you are not a DUO user, we recommend you activate DUO two-factor authentication to better protect your UA account. DUO provides a second layer of security to your account by requiring two factors to verify identity.

If you have any questions or concerns, please contact the IT Service Desk at itsd@ua.edu.

Banner Bundle – April 28, 5 am – 10 am

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, April 28, 2019 from 5:00 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Windows 10 Upgrades

Microsoft will be ending support for Windows 7 in January 2020. OIT is working to upgrade all eligible Windows 7 machines to Windows 10. This upgrade is necessary to ensure machines have a supported version of Windows installed, receiving updated security patches. Older Windows 7 machines will not be able to be upgraded and should be replaced. You can ask your tech support person to identify machines in your area that cannot be upgraded. Thanks Windows users for your patience while OIT desktop support personnel works to upgrade all eligible OIT-supported machines.

April 4 – Temporary Service Degradation

RCA Update 4.12.19 – Thursday, April 4, 2019, OIT experienced a temporary service degradation that impacted users’ ability to login to some systems. LDAP indexing changes intended for a new test server were inadvertently applied in production, causing loss of critical indexes and immediate performance degradation. To remediate the issue, some LDAP servers were restarted at 9:30 a.m., which created temporarily failed connections, but ultimately resolved the issue by 10:45 a.m.


Original Post 4.4.19 – Thursday, April 4, OIT experienced a temporary service degradation that impacted users ability to login to systems such as myBama. OIT is investigating the issue and will provide more information and a root cause analysis when available.