A new look is coming to Duo!

Last year, Duo rolled out updates to its mobile application. This year, Duo is introducing a new look to the Duo prompt that users see when accessing applications. Below are examples of the old and new Duo prompts.


old duo prompt with options to verify
Old Duo Prompt

new duo prompt with autopush
New Duo Prompt

OIT will be applying the new prompt to various Duo-required applications throughout the spring semester. The largest change will occur on Wednesday, May 18 when OIT will apply the new look to Microsoft 365 and myBama.

The new prompt provides a visual and technical redesign. The new Duo prompt remembers a user’s last-used authentication method and displays that option by default. Users will not see other available login methods until they click “other options.” If push (recommended) is the last-used authentication method, Duo will automatically send a Duo push to the user’s device without needing to click a button.

Duo will continue to allow for push notifications, calls and passcodes. Please note, OIT recommends all UA students, faculty and staff use the push notification option as it provides additional login details in the mobile app.


Frequently Asked Questions

What’s different with the new Duo prompt?

The new look provides a visual and technical redesign of the traditional Duo prompt. The new prompt offers an updated appearance and a few noteworthy technical changes.

The new Duo prompt remembers a user’s last-used authentication method and displays that option by default. Users will not see other available login methods until they click “other options.” If push (recommended) is the last-used authentication method, Duo will automatically send a Duo push to the user’s device without needing to click a button.

Why do I see a “Trust browser” prompt after I log in?

Rather than checking a box to “remember me for 30 days” users can select to trust their browser. This option should only be used on personal machines that are password protected.

How can I edit or add a new device?

Users can add or edit their available devices by clicking “other options” in the prompt, then selecting “Manage devices.” From there, users can view a listing of current devices and make edits.

more options to authenticate with duo

Authentication Service Upgrade – April 23

OIT will be upgrading authentication service on Saturday April 23 at 6 a.m. Services may be intermittently unavailable while the upgrade is performed; however, users should be able to log into all services by 6:30 a.m.

After the upgrade, login screens will have minor differences, but still feature similar content and campus photo.

mybama login
New Login Screen
mybama login
Old Login Screen

Student Phishing Alert – April 6, 2022

Wednesday, April 6 many UA students received a phishing email with the subject “Crimson email Portal Login”. Below is a screenshot of the message.

student phishing email posing as Microsoft

This phishing email used urgent language to trick students to steal login credentials. If you did click on the link and provide credentials, please change your myBama password immediately.

Remember to notice the red flags of phishing emails. Watch for grammar and spelling errors, review the sender’s email address, and hover over links before you click to see the web address.  If you are not a DUO two-factor authentication user, please activate your account today. DUO can help protect sensitive information in your UA accounts.

If you received one of these emails, mark it as spam and delete it. If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

OIT Hosts Microsoft Meetups

OIT has planned a week of Microsoft Meetups to prepare and equip UA students to migrate content from Google to Microsoft. Sessions will showcase how to migrate content as well as tips and tricks for using the Microsoft 365 suite of tools.

Join OIT and UA’s Microsoft reps the week of April 11 – 13 to learn more, ask questions and get comfortable with using OneDrive and other Microsoft 365 apps. Learn more about Microsoft Meetups and see a full lineup of events on the OIT Events website.

Microsoft Meetups April 11-13

Spring Upgrades – March 27, 2022

OIT will be implementing a Banner bundle upgrade on Sunday, March 27 from 5am – 10 am.  myBama and channels that connect to Banner will not be accessible, including self-service and administrative systems. Visit the OIT Status Page for more information.

Tech Services – Restricted Countries and Regions

This week, Duo and Zoom have published that they no longer, or will soon no longer, offer service in certain countries and regions to comply with U.S. regulations. Duo and Zoom are both restricting service from users whose IP addresses originate in a country or region subject to economic and trade sanctions enforced by the U.S. Office of Foreign Assets Control.

OFAC restrictions relevant to Zoom currently apply to the following countries or regions:

  • Cuba
  • Iran
  • North Korea
  • Syria
  • Ukraine (Crimea, Donetsk and Luhansk regions)

For more information on Zoom restrictions, visit the Zoom Support website.

OFAC restrictions relevant to Duo currently apply to the following countries or regions:

  • Cuba
  • North Korea
  • Iran
  • Sudan
  • Syria
  • Crimea region
  • Sevastopol region
  • Donetsk region
  • Luhansk region

Beginning May 5, 2022, users attempting to authenticate to a Duo-protected application from an access device with an IP address originating in an OFAC-regulated country or region will be blocked from completing their login and receive an error message. For more information on Duo restrictions, visit the Duo Support website.