Patch Management for OIT Supported Windows Workstations

Effective Monday, October 10, the Office of Information Technology will begin automated patch management for OIT Supported Windows Workstations using PatchMyPC (PMPC). Using PMPC, OIT can update supported applications on UA machines, preventing applications from sitting dormant and possibly leaving vulnerabilities open.

Updates will be automated and will run as computers detect available updates. User’s applications that are closed and not in use will be updated in the background without the user noticing. Any application that a user has open but has not updated will trigger a PMPC “conflict” pop-up on the bottom right corner of the screen that looks like this:

PMPC Patch Conflict Pop-up example

The pop-up will provide clear instructions for updating the opened application. Users will be given the name of the application that is trying to update, how many times the update has been postponed, how long they have until the update is postponed if they do not answer, and two options of “Close All and Update” or “Snooze Update”. If the user does not respond in the time that is given, then the update is automatically postponed. If the user has previously postponed the update three times, and does not respond to the pop-up, PMPC will automatically close the application and update it.

If an update closes a user’s browser and multiple open tabs, the users can press Ctrl+Shift+T simultaneously to open previously opened tabs in the updated browser.

Automated patch management for all UA-net devices will take place later this year. Users will receive further communications prior to that implementation.

Duo Required to Remote Access Windows Workstations

Effective September 19,  Duo two-factor authentication will be required for remote desktop connections to all OIT managed Windows workstations.

Users logging in to a Windows computer in-person will not be affected by this change, only those who are accessing their workstation remotely will be required to use Duo to log in.

Adobe Sign Tool No Longer Available to UA Users

UA users no longer have access to Adobe Sign Individual via the Adobe Sign tool in Acrobat DC. Adobe removed Adobe Sign Individual from campus license agreements renewed after 2020. UA users should use DocuSign as an alternative e-signature solution. Request for DocuSign should be made to the IT Service Desk at

Creative Cloud License Now Includes Adobe Stock Content

Effective August 29, 2022, UA Adobe Creative Cloud accounts will include 85% of Adobe Stock content! UA students, faculty and staff can now use Adobe Stock content including images, videos, templates and more! Some users may receive emails or pop-ups within their Adobe product regarding upgrading or renewing their license; UA students, faculty and staff should disregard these communications and simply log out and log back in to access all of the Adobe Creative Cloud tools. Visit for more information.

2022 Adobe Celebration Week – Sept. 12-16

Join OIT for a kick-off event on the Quad Sept. 12 from 12:00 – 4:00 pm. as part of the 2022 Adobe Celebration Week, Sept. 12-16. All week we’ll feature guest presenters and host workshops focused around the Adobe Creative Cloud Tools.

During the 2022 Adobe Celebration Week, we’ll dive into new Adobe offerings that utilize some of the most exciting trends in emerging technology: interactive design, on-the-go video storytelling, and more. As a reminder, Adobe Creative Cloud is available to all UA students, faculty and staff. This event is designed to spur creativity and encourage the use of Adobe Creative Cloud software across campus. We hope you’ll join us!

See a full list of the 2022 Adobe Celebration Week events and virtual workshops!

Adobe Celebration Week 09/12/2022 - 09/16-2022

Fall 2022 myBama Enhancements

Saturday, Aug. 13, OIT made a few enhancements to the myBama portal. Login to see the following changes.

  • Welcome Back section for quick access to frequently visited links during the first few weeks of classes.
  • New Recently Searched feature that appears when users click in the search bar.
  • New Where Legends Are Made heading.

UA students, faculty and staff can log into myBama at

K2 System Upgrade – Email Change

On Sunday, Aug. 21 OIT will be making a change to the K2 process automation system. K2 is used for many UA processes including electronic personnel action forms, MVR forms, the UA educational benefit form, and others.

Currently, K2 emails are sent from After Sunday Aug. 21, K2 emails will be sent from If users have any email rules set up to monitor for K2 emails, please change them to reflect this new address.

OpsGenie Email

Some UA faculty and staff may have received a message on Monday, Aug. 1 from Opsgenie that your session has been terminated.

On Aug. 1, OIT renamed our ticketing system URL from to This name change logged all users out of the system. No action is required of you. The email you received was only a notification from Jira that you had been logged out. Below is a screenshot of the email. This is not a phishing email.

ops genie not phishing