After weeks of internal testing, OIT now recommends that Mac users upgrade their operating system to the newest version, High Sierra. Please note that upgrading to High Sierra will require updates from other applications.
After upgrading to High Sierra, please check for updates in Microsoft. There may be several rounds of updates available, and updates may need to be installed before certain applications are available. You can check for updates by opening a Microsoft application, such as Word, then clicking Help from the top navigation, then click Check for Updates.
Some users reported that Box Sync did not auto-start after upgrading to High Sierra. You can check this by visiting Mac System Preferences then Users & Groups then Login Items. Ensure Box Sync is listed as an item that opens automatically when you log in. If Box Sync is not listed, click the plus sign, find the application on your machine and add it to the list. You may have to unlock your settings to do this.
Before upgrading the OS, ensure McAfee is up to date with the latest version – 10.2.3. Additionally, please ensure the McAfee Agent for Mac is version 5.0.6 or later. If your software is not running these versions, please contact the IT Service Desk to obtain it before upgrading to High Sierra.
If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or email@example.com.