IT Service Desk – Extended Hours August 2018

The IT Service Desk, located at 125 Gordon Palmer Hall, will be open extended hours to assist students during move-in and the week of welcome. The IT Service Desk will be open Monday, Aug. 20 – Thursday, Aug. 23 from 8:00am – 6:00pm.

Friday, Aug. 24, the IT Service Desk will resume its normal hours of operation, 8:00am – 4:30pm. Students can contact the IT Service Desk at 205-348-5555 or No appointment is necessary.

MATLAB Now Available

OIT is excited to now offer MATLAB to all students, faculty and staff at The University of Alabama. OIT has established a UA System-wide license agreement with MathWorks to provide MATLAB software, tutorials and support.

To download MATLAB, please visit our software webpage, and click the button – MATLAB Portal. Users will be redirected to the MATLAB portal designed for The University of Alabama. Through this portal, users can run the installer, view video tutorials and obtain software support.

Existing MATLAB users will follow the same procedure. Visit the portal, download the software and rerun the installer to obtain the new UA System licensed software. With the UA System license, users will receive the latest version of MATLAB with all the available toolboxes. This is very similar to the procedure MATLAB users follow to obtain new releases of the software.

If you have any questions or concerns, please contact the IT Service Desk at 205-348-5555 or

Banner Services Unavailable Sunday, July 29 from 5:30 a.m. – 10:00 a.m.

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, July 29, 2018 from 5:30 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or

Students – Beware of Phishing Scams

During the summer months, many students receive phishing emails offering fake job and internship opportunities. The Office of Information Technology encourages students to be mindful of scams that pose as job offers. Review the red flags of phishing below to recognize any malicious emails in your Crimson inbox.

“Hackers know exactly what to say to get the attention of students,” said UA Chief Information Security Officer Ashley Ewing. “They often send students emails that say things about summer jobs or internships, because they know that’s what students are wanting to see in their inboxes.”

OIT urges students to understand and recognize the warning signs of a phishing email, so that students are able to decipher a real job offer from a phishing job offer.

  • Look at the “From” email address. Confirm that the @ address is the company that the sender says it is.
  • Hover over links to see the URL before you click.
  • Look for an official email signature.
  • If you didn’t apply for it, don’t open it.
  • Do not send sensitive data, like a social security number, over email.
  • Never provide financial information, like credit card numbers or bank account numbers, over email.

If students suspect they are a victim of a phishing attack, they are encouraged change their myBama password and to install DUO. For questions, please contact the IT Service Desk at 205-348-5555 with any questions.

Wifi Outages – July 3, 2018

*Update 10:15 a.m. – This issue is resolved. The outage was isolated to one zone of campus. If you experience any further wifi connectivity issues, please contact the IT Service Desk at 205-348-5555 or

OIT is investigating reports of wifi outages in buildings across campus. We will provide updates as we receive more information.