Kace Upgrade – Jan. 31

Beginning Friday, Jan. 31 at 12pm OIT will be performing a Kace upgrade. The upgrade is expected to last through the weekend.

During the upgrade, customers will not be able to view the status of their ticket in myBama. The IT Service Desk will be triaging tickets directly from the IT Service Desk email account, so requests emailed into the Service Desk will be received and triaged appropriately.  

Phishing Alert – Jan. 20

Monday, Jan. 20, 2020, many UA students received a phishing email with the subject “STUDENT EMPLOYMENT” This email is a scam attempt, not a legitimate job opportunity. 

Remember to notice the red flags of phishing emails. Look at the from email address of the email, and hover over links before you click to see the web address.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Jan. 16 Service Outage

Update, Jan. 23: OIT’s networking equipment vendor has verified that a bug within a core network switch resulted in the widespread network outage.  Unfortunately the internal redundancy mechanisms built into the switch did not initiate as expected due to the nature of the bug.  The vendor has documented this issue and has provided us with a patch to correct the issue. 

While it does appear that this outage was caused by a vendor software issue, OIT is using the event as a learning experience for how we can better prepare and respond to future outage incidents.  Our teams have met to document areas for further research and/or improvement based upon the lessons learned from the event. 

Original Post, Jan. 17: Thurs. Jan. 16, OIT experienced a networking hardware failure that impacted many services and applications on campus.

The networking hardware is designed with dual switches for redundancy; however, the faulty switch appeared to only partially fail, preventing the automatic failover to the redundant switch. 

A full root cause analysis is being performed by OIT, and we have also engaged the hardware vendor to assist in hardware diagnostics.  Additional details for the root cause of this outage will be provided as they become available.

Microsoft Vulnerabilities

Multiple vulnerabilities have been discovered in Microsoft products, the most severe of which could allow for remote code execution.

Successful exploitation of the most severe of these vulnerabilities could result in an attacker gaining the same privileges as the logged-on user. Depending on the privileges associated with the user, an attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.

January 14, Microsoft released patches to address these vulnerabilities. OIT will be pushing patches to OIT-supported servers, applications and workstations in the coming days.

Phishing Alert – Jan. 11

Saturday, Jan. 11, 2019, many UA students received a phishing email with the subject “STUDENT INTERNSHIP” This email is a scam attempt, not a legitimate job opportunity. 

Remember to notice the red flags of phishing emails. Look at the from email address of the email, and hover over links before you click to see the web address.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

VPN Outage – Jan. 14, 2020

Update 9:05am – This reported issue is now resolved. We apologize for the inconvenience. A root cause will be posted when available.


Original Post 8:30am – OIT is investigating an outage of the Virtual Private Network. Updates will be posted as our networking team works to resolve this issue.

Oracle Patch – Jan. 26

OIT will install the quarterly Oracle patch on Sunday, Jan. 26, from 5:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR360 and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.