myBama Outage experienced a brief outage Monday, Dec. 6. Root cause of the outage is unknown; however, a database restart resumed service.

The new myBama did not experience an outage. Please transition to use the new myBama at

New Ticketing System

Effective Dec. 15, Jira will replace Kace as OIT’s ticketing system.

Jira Service Management will provide a smoother experience for UA students, faculty and staff, as well as better internal systems for the OIT organization. Jira Service Management will serve as the ticketing solution for OIT, AVS and CIT.

Beginning Dec. 15, users who submit tickets to the IT Service Desk, AVS and CIT will receive new, streamlined communication from Jira. Please note that communications may appear different than previous experiences.

Employee Learning Week 2022

OIT has partnered with Human Resources for Employee Learning Week 2022!

Employee Learning Week, held Dec. 6 – 10, highlights the many learning resources available on campus. Visit the HR Events Calendar to register for Employee Learning Week events. Below is a list of sessions that will hosted by OIT.

Meet the New myBama

OIT has developed a new, streamlined and searchable version of the myBama portal.

The new portal will be released for beta testing November 15, and will be released to all of campus in the spring 2022 semester. Beginning Nov. 15, users can log in at and select the option to try the “new myBama.” In January 2022, the previous version of myBama will be decommissioned and all users will transition to use the new myBama.

“We’re excited to provide the opportunity for users to poke around and test out the new myBama before making a permanent change,” said Meagan Bennett, director of customer relations for OIT.

Before developing the new site, OIT met with its Student IT Forum to hear from students how myBama could be improved.

“The Student IT Forum is incredibly helpful for us when considering changes to services,” said Bennett. “We meet with them once a month to ask questions, test out projects and get immediate feedback. The Student IT Forum provided several things for us to consider when designing a new version of myBama.”

The new myBama has a clean, bright and modern design. It also features several new functional elements that make the site user-friendly and mobile-first. One key feature that students specifically asked for in the new myBama: search.

“When OIT started talking with the Student IT Forum about designing a new myBama, my top request was that they incorporate a search bar,” said Sarah Liang, a senior majoring in computer science. “The new myBama has search functionality (and keyboard shortcuts) that even power users will love. students will be able to use MyBama to get to what they need faster and easier than ever before.”

Users can search for links by keyword. For example, if a student is looking for the MyTickets link, they can search football, tickets, or even Nick Saban to find the MyTickets link.

The new myBama also offers a “Pinned Links” section that allows users to customize their own homepage of myBama.

“We’ve found that most students, faculty and staff visit myBama for a handful of routine things, but those things may be different for each user,” said Joey Stowe, director of software and application development in OIT.  “Staff may visit myBama to enter vacation or sick time. Students may visit myBama to view their class schedule. The Pinned Links section allows you to customize myBama for your needs.”

The site also provides a “Popular Links” section. This section is custom for each type of user. Once a week, this section will refresh to show the most popular links based on a user’s primary affiliation: student, faculty or staff. This time of year, you can expect to see MyTickets at the top for students, and BenefitFocus for faculty and staff.

“Our goal is to provide elements on the homepage of myBama to get users the content they need,” said Stowe.

If users prefer to scan content on pages, that option is still available in the new my

Bama. Content is available in the legacy format by visiting the pages listed on the left menu.

Along with a sleek design, the new myBama is also designed to be mobile-first. Users can visit myBama on their mobile device and access the same functionality.

Check out on November 15 to see the new version of myBama.

Zoom Log in – Change to Log in with SSO

By Dec. 16, all UA Zoom users must log into Zoom through single sign-on using their myBama credentials rather than a unique username and password.  To log in with SSO, users can select the SSO button in the Zoom app, enter ua-edu for the domain, then login with their myBama credentials. No changes will be made to HIPAA-compliant accounts at this time.  Additional information is available on the OIT website.

Access Zoom with SSO

Mac OS Monterrey

Apple released its latest operating system, Monterey, on Oct. 21, 2021. OIT strongly encourages end users to not upgrade at this time. Upgrading to Monterey will interfere with critical services including McAfee antivirus software.

IT admins should always test an OS in a test environment and wait for further recommendation from OIT before putting the OS into production as any issues that cannot be resolved internally may require further updates from Apple.

Duo Mobile Launching App Update

Beginning this month, Duo will be rolling out an updated version of the Duo Mobile app! Once the app is updated, users will notice a new, clean design. Push notifications, passcodes and phone calls will continue to work as usual, the update is only a design change. Duo’s biggest change will be swapping the position of the green “Approve” and red “Deny” buttons.

duo mobile on iOS

What is changing?

  • The position of the Approve/Deny buttons will change so that Approve is on the right, a “thumb-friendly” location.
  • Duo is improving the accessibility of the app, including adding a landscape view, variable font sizes, and improved color contrast.
  • The new app provides clear guidance on restoring accounts if you get a new device.
  • Duo is making it easier to find and manage your accounts with a simpler interface.

What is not changing?

The core functionality of Duo Mobile is not changing. You will continue to be able to:

  • Receive a Duo Push.
  • Use passcodes, which don’t require an internet connection.
  • Add, edit, reorder, and remove accounts.
  • Backup and restore accounts.
  • Use dark mode.
  • And anything else you can do in the current version of the app.

When the redesigned Duo Mobile launches, will I need to do anything?

It depends. If you have enabled automatic app updates on your device, Duo Mobile will update automatically. You can also manually update Duo Mobile on your device.

Will I need to restore my accounts or settings once Duo Mobile is updated?

No. All of your protected accounts will be automatically present in Duo Mobile after the update. You do not need to re-add anything. In addition, all of your existing settings, such as settings for Duo Restore for third-party accounts such as Instagram or Facebook, will also carry over automatically.

Banner Upgrade – Oct. 10

OIT will be implementing a Banner bundle upgrade on Sunday, Oct. 10 from 4:00 a.m. – 9:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or

Cybersecurity Town Hall Event

Join the OIT Security Team Wednesday, Oct. 20 at 2pm for a virtual Town Hall Meeting.

Ransomware is a term you’ve seen a lot in the news lately, but do you know how to protect yourself, your computer and your sensitive information from a ransomware attack? Join the OIT Security Team Wednesday, Oct. 20 at 2pm for a virtual Town Hall Meeting to ask questions of the team and learn how to be cyber secure.

UA CISO Ashley Ewing will provide a brief presentation on cybersecurity practices at UA and offer tips on how you can protect sensitive information. The team will then answer questions from the audience! Email to submit a question to the team in advance! More information about the event is available on the UA Events Calendar.

The Town Hall will be held on Microsoft Teams.

cybersecurity town hall