Planned VPN Outage

The Virtual Private Network (VPN) will be unavailable during a DUO two-factor authentication upgrade. The upgrade will begin Feb. 11 at 11:00 p.m. and will services will resume by Feb. 12 at 12:30 a.m. The upgrade will not cause any impact for DUO. If users experience any issue, please contact the IT Service Desk at 205-348-5555.

MATLAB Seminar

Wednesday, Feb. 27 OIT will host MATLAB engineers for a high-performance computing seminar. The seminar will be held in North Lawn Hall 2009. Details about the seminar, as well as online registration will be provided soon! Stay tuned for more information.

Student Phishing Alert – Job Scams

Thursday, Jan. 31, 2019, many UA students received phishing emails that pose as job opportunities; however, the emails did not originate from UA nor reputable companies, these emails are scams.  

Emails like these are phishing attempts designed to steal credentials such as a myBama username or password.  Remember to notice the red flags of phishing emails. Look at the from email address of the email. Official UA emails will be delivered from a @ua.edu email address, and reputable companies will send emails from their domain name, not from Gmail or Yahoo email addresses.

If you did receive an email like this, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

myBama, Banner and Other Services Unavailable Sunday, Feb. 17

The Office of Information Technology will install the quarterly Oracle patch on Sunday, Feb. 17, 2019, from 5:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Jan. 28, 2019 – Phishing Alert

Monday, Jan. 28, 2019, many UA employees received a phishing email from the email jcmezzetti@alaska.edu. The email appeared to be from the IT Help Desk; however, the email did not originate from UA or our office, it is an email scam.  

This email is a phishing attempt designed to steal credentials such as a myBama username or password.  If you haven’t already, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu.

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Blackboard Data Center Maintenance

Blackboard and Blackboard Collaborate will be unavailable Friday, Feb. 1, 2019 from 1:00 a.m. until 5:00 a.m. Blackboard will be conducting maintenance on their data center. Users should be aware that intermittent connectivity is possible during this infrastructure maintenance window.

Jan. 23, 2019 – Phishing Alert

Wednesday, Jan. 23, 2019, many UA employees received a phishing email from the email address tls071000@utdallas.edu. The email appeared to be a letter from President Bell; however, the email did not originate from UA, it is an email scam.  

This email is a phishing attempt designed to steal credentials such as a myBama username or password.  If you haven’t already, please delete the email. Additionally, if you are not a DUO user, please activate your DUO account at duo.ua.edu.

If you did receive this email, and you did provide any sensitive information, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Banner Services Unavailable Sunday, Jan. 27 from 6:00 a.m. – 10:00 a.m.

The Office of Information Technology will be implementing a Banner Bundle upgrade on Sunday, Jan. 27, 2019 from 6:00 a.m. – 10:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

DUO Latency

Update – 1/11/2019 9:00 a.m.

The issues with DUO latency are resolved. OIT has reinstated the DUO requirement for specific users and applications. The DUO requirement for BannerAdmin will be reapplied at 7pm tonight as to not disrupt operations. Users may now login with their myBama username and password and DUO if they are an active DUO user.

Root-cause analysis of this incident will be posted on the DUO status website – https://status.duo.com/incidents/j895k8f8mwlr.


Original Post – 1/10/2019 3:25 p.m.

DUO is currently experiencing authentication latency, meaning many users are not able to login to DUO-required systems. OIT is temporarily removing the DUO requirement from services. Users will be able to login to services and applications with their myBama username and password.