Troubleshooting – Manually Add the SSID
Some devices may require an IT administrator to update the driver of a laptop to obtain a connection. If the newer driver still does not allow for a connection, manually add the SSID by following the instructions below.
- Visit your device’s Control Panel\Network and Internet\Network and Sharing Center, then click Manage Wireless Networks.
- Click Add, then select Manually create a network profile.
- Enter information for the wireless network.
- Name – eduroam
- Security type – WPA2-Enterprise
- Encryption type – AES
- Leave the security key blank
- Check to start this connection automatically
- Click next
- Double click Change Connection Settings.
- On the Network Properties window that appears, on the Connection tab, check Connect automatically when this network is in range.
- Click the Security tab, then click the settings button. Scroll through the Trusted Root Certification Authorities until you see the USERTrust RSA Certification Authority and check the box beside it.
- Click the Configure button and uncheck the box that appears – Automatically use my Windows logon name and password, click ok.
- Now try to connect to the eduroam network with your firstname.lastname@example.org email address and myBama password.
If you are still unable to connect, please contact the IT Service Desk.