Troubleshooting – Connecting Windows Devices at Other Locations or Campuses

Some devices may require an IT administrator to update the driver of a laptop to obtain a connection. If the newer driver still does not allow for a connection, manually add the SSID by following the instructions below.

  1. Visit your device’s Control Panel\Network and Internet\Network and Sharing Center, then click Set up a new connection or network.
  2. Click Manually connect to a wireless network.
  3. Enter information for the wireless network.
    1. Name – eduroam
    2. Security type – WPA2-Enterprise
    3. Encryption type – AES
    4. Leave the security key blank
    5. Check to start this connection automatically
    6. Click next
  4. Double click Change Connection Settings.
  5. On the Network Properties window that appears, on the Connection tab, check Connect automatically when this network is in range.
  6. Click the Security tab, then click the settings button. Scroll through the Trusted Root Certification Authorities until you see the Protected EAP (PEAP) and check the box beside it. In the PEAP settings, uncheck the Verify the server’s identity by validating the certificate, then click the Configure button.
  7. Uncheck the box that appears – Automatically use my Windows logon name and password, click ok.
  8. In the Security tab, click on Advanced Settings.
  9. Check Specify Authentication mode and choose User Authentication. Click Ok.
  10. Click Close to complete the setup. A network dialog box will appear.
  11. Now try to connect to the eduroam network with your email address and myBama password.

If you are still unable to connect, please contact the IT Service Desk.