The IT Service Desk is available to help UA students, faculty and staff with tech issues over the phone, over email or in person.

Email the IT Service Desk

Email itsd@ua.edu

Call the Service Desk

205-348-5555

Book an Appointment

125 Gordon Palmer Hall

Contacting the IT Service Desk

Please be ready to provide your myBama username, your phone number, your campus location, your device type, and a description of your issue. If you are calling about campus WIFI, please be prepared to provide your MAC address. Appointments are welcome during normal operating hours, and we also take calls 24 hours-a-day, 7 days-a-week. To contact us after normal operating hours, call 855-474-3860.


Visiting the IT Service Desk

Once you’ve established your appointment, please visit 125 Gordon Palmer Hall. You’ll see an awning “IT Service Desk” on the north side of the building that faces the parking lot. Please knock and our IT Service Desk staff will grant you access. A mask is required to enter the IT Service Desk. Our staff will ask you to sanitize your hands and equipment as we meet with you at the intake station. If you need to alter or cancel an appointment, please refer to the appointment confirmation email.


Troubleshooting Links

Check out a few of our troubleshooting links below.

Remote Work Tools

Internet

Accounts + Email

Duo


Supported Systems

OIT typically supports the three most recent systems available from both Windows and Apple; however, the latest OS is always preferred to ensure devices receive necessary security updates and patches. OIT recommends that users not install beta versions of operating systems in a production environment. OIT will not support beta operating systems.

Windows

  • Windows 10
  • Windows 8

Apple

  • OS X 11 (Big Sur)
    • Note – users should manually update the Cisco AnyConnect VPN client (available on the Tech Tab of myBama) and update McAfee to version 10.7 or later before updating to Big Sur.
  • OS X 10.15 (Catalina)
  • OS X 10.14 (Mojave)

Student Computer Maintenance

The IT Service Desk provides computer software repair services, virus removal and basic system maintenance services to current students of The University of Alabama. There is no cost for assistance in installing applications provided by The University of Alabama; however, some services do have an associated fee.

Fee-Based Services

Service Fee
Operating System Repair/Reinstall* $70
Data Backup/Retrieval $35

*User must have operating system key available.


Departmental Desktop Support

OIT provides fee-based services to University departments for hardware, software and printer support. Learn more about our desktop support services.

Additional Resources

The IT Service Desk can always point you in the right direction; however, for classroom or instructional technology, consider going straight to the source.

Service Status

Visit the OIT Status Page to see current system and application statuses. We’ll also post upcoming maintenance.

Instructional Technology

Need help with Blackboard, Panopto, Zoom or another instructional technology? Contact the Center for Instructional Technology.

Classroom Technology

Need help with technology in a classroom, lab or conference room? Contact Audio/Visual Solutions.