Some users may be unable to view or access web apps in Microsoft 365

• April 20th, 2023
• in Outages

Update: The situation is improving with the Microsoft 365 outage. Access has returned to most users, but we have not received an official report from Microsoft. I will send a final update once the outage is resolved. 

Original: Microsoft has identified an issue with users accessing and viewing web apps in Microsoft 365 at 6:30 PM on April 19. Microsoft has identified the initial cause and is working to repair the issue. At this time, individuals may be unable to access web apps for Microsoft 365, such as Excel Online, Word Online, Sharepoint Online, Planner, Outlook Online or other web-based versions of Microsoft Office applications. Locally installed applications, such as the desktop versions of Office, are working properly at this time. We are monitoring the situation.

Network Upgrades Saturday, Dec. 17

• December 1st, 2022
• in Outages

OIT will be performing necessary network upgrades Saturday, Dec. 17 from 8am – 11am. The wired and wireless campus network will experience intermittent outages during the maintenance window. Services will resume normal operations by 11am.

Banner Upgrade – Sunday, Dec. 18

• November 30th, 2022
• in Outages

OIT will be implementing a Banner bundle upgrade on Sunday, Dec. 18 from 4:00am – 10 am.  myBama and channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Banner Upgrade – Sunday, Dec. 4

• November 30th, 2022
• in Outages

OIT will be implementing a Banner bundle upgrade on Sunday, Dec. 4 from 5:30am – 10 am. myBama and channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Nov. 28 Service Outage Root Cause

• November 29th, 2022
• in Outages

On Monday, Nov. 28 at 1:45pm, a critical component supplying power to the Gordon Palmer data center failed.  All services within the data center abruptly shut down causing a widespread network and system outage. OIT implemented mitigation efforts to restore core services by 5:45pm. OIT reactivated equipment on Tuesday, Nov. 29 at 9am to provide backup power service in preparation for severe weather.

All core services are available, and our team continues to closely monitor data center activity. UA’s ongoing Gordon Palmer data center renovation, scheduled to be complete in February, includes redundant power equipment which should prevent this issue from occurring in the future. 

Ticketing System Issue – Aug. 19

• August 19th, 2022
• in Outages

OIT’s ticketing system is currently unavailable. There will be a delay in responses to email and voicemail requests.

Microsoft Login Issue

• May 9th, 2022
• in Outages

Update 8:50pm 5/10/22 – This issue has been resolved, students can now access Microsoft 365 applications. A change in Microsoft’s licensing procedures caused some students to not be able to log into some Microsoft 365 applications. Necessary measures have been implemented to permit access for all current students.

Update 8am 5/10/22 – OIT continues to work with Microsoft to resolve this issue. We will provide updates as our team investigates.

Original Post 8am 5/9/22 – OIT is working with Microsoft to resolve an issue prohibiting some students from logging into some Microsoft 365 applications. We will provide updates as our team investigates.

Network Upgrades – Sunday, May 22

• April 27th, 2022
• in Outages

OIT will be performing necessary network upgrades Sunday, May 22 from 6am – 8am. The wired and wireless campus network will experience intermittent outages during the maintenance window. Services will resume normal operations by 8am. Visit the OIT Status Page for more information.

Authentication Service Upgrade – Saturday, May 14

• April 27th, 2022
• in Outages

Saturday, May 14 OIT will be performing authentication service upgrades. Services that use this authentication service, including Box, may be intermittently unavailable between 7am – 7:05am. Visit the OIT Status Page for more information.

Banner Bundle Upgrade – Sunday, May 15

• April 27th, 2022
• in Outages

OIT will be implementing a Banner bundle upgrade on Sunday, May 15 from 5am – 10 am.  myBama and channels that connect to Banner will not be accessible, including self-service and administrative systems. Visit the OIT Status Page for more information.