Service Issue – Dec. 14, 2021

OIT experienced an equipment issue in the Gordon Palmer data center that caused issues with some campus services on Tuesday, Dec. 14 from 10:15am – 12:02pm. The equipment has been removed and services have resumed functionality.

myBama Outage

myBama.ua.edu experienced a brief outage Monday, Dec. 6. Root cause of the outage is unknown; however, a database restart resumed service.

The new myBama did not experience an outage. Please transition to use the new myBama at mybama.oitapps.ua.edu.

Banner Upgrade – Oct. 10

OIT will be implementing a Banner bundle upgrade on Sunday, Oct. 10 from 4:00 a.m. – 9:00 a.m.  myBama will be available during the upgrade, but channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

myBama, Banner and Other Services Unavailable Sunday, July 11

OIT will install the quarterly Oracle patch on Sunday, July 11, from 4:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR360 and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Microsoft Forwarding Rule – Impacted FA Email

Wednesday, May 26, Microsoft deployed a spam rule that prevented email from auto-forwarding. This service interruption impacted all @fa.ua.edu email accounts that have been migrated to the UA Microsoft tenant. Microsoft has determined the cause and implemented a fix.

Brief Service Interruption – May 4

Root Cause Update, May 5: 

During routine data center maintenance, a default configuration was inadvertently applied to several ports causing devices connected to those ports to have difficulty connecting to the network. This caused an outage for some campus services, including myBama.

The outage was immediately identified and remediated. Moving forward, this maintenance will be vetted by multiple teams within OIT to minimize impact.

May 4, a network switch in the OIT data center lost connectivity and caused a brief service interruption for a few campus services.

myBama was unavailable for approximately 30 minutes; however, the myBama maintenance page was up, allowing instructors to reach Banner self-service for final grade entry. Our teams are investigating the root cause of the switch network outage, and it will be posted to here when available.

Banner Upgrade – May 15, 16

OIT will be implementing a Banner upgrade Saturday, May 15 through Sunday, May 16. Banner will be available through most of the upgrade, it will only be unavailable Saturday, May 15 from 5:00am – 5:15am. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

External Email Error – Feb. 10

An error occurred Wednesday, Feb. 10 within the IronPort email security tool, causing email from external sources to not be delivered to UA O365 mailboxes. This error caused the IronPort to treat all mail from external sources as SPAM. Any email sent from outside of the UA O365 email system was not delivered to UA inboxes between 4:05 pm and 7:40 pm on Wednesday, Feb. 10.

Individuals external to UA O365 who attempted to send messages to UA O365 accounts did not receive a bounce back message. Unfortunately, these messages cannot be retrieved.

Students, or others who sent emails from outside UA O365, to a UA faculty, staff or departmental account during this time window should resend emails. Also, instructors who sent messages from Blackboard Learn during this time window should resend messages to ensure delivery.

We apologize for this error and inconvenience. We understand that email is a critical service, and our team has put measures in place to prevent errors such as this.