Outage – CrowdStrike cybersecurity software

• July 19th, 2024
• in Outages

A global CrowdStrike outage early Friday morning is affecting the University of Alabama network. The current known impact is network connectivity in some areas of campus and OnBase management platform. A security incident or cyberattack did not cause this outage.

CrowdStrike’s cybersecurity software detects and blocks hacking threats. Like other cybersecurity products, it requires deep-level access to a computer’s operating system to scan for threats. In this case, computers running Microsoft Windows appear to have crashed because of a software code update issued by CrowdStrike interacting with the Windows system.

If you believe a UA-managed system you use is having issues, please submit a report to the IT Service Desk at ITSD@ua.edu or 205-348-5555. Updates will be provided on the OIT Service Status webpage.

Eduroam Unstable for parts of campus

• February 14th, 2024
• in Outages

OIT is investigating an issue causing instability to the eduroam network that is impacting connectivity in some buildings on campus.

Box Currently Unavailable Friday, December 15

• December 15th, 2023
• in Outages

Box is currently investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. Please check the Box Status Page for updates as Box resolves this issue.

Controlled Data Center Shutdowns December 22

• November 28th, 2023
• in Outages

OIT will briefly shut down both on-campus data centers on Friday, December 22 at 7:30 a.m. until 9:30 a.m. for maintenance. Along with intermittent internet outages, the following services will be unavailable during the maintenance period: all on-premise servers, such as Banner, Action Card, myBama, etc. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Banner and Related Apps Unavailable October 27-28

• October 17th, 2023
• in Outages

OIT will perform updates to platforms Banner and related applications run on starting Friday, October 27, 7:00 a.m. and will remain unavailable until Saturday, October 28, 10 p.m. The following services will be unavailable during the update period: 

• Banner Student Self-Service, including course registration (ability to register for new courses or drop courses); viewing student records such as transcripts, grades, and financial aid; updating personal contact information
• Banner Employee Self-Service, including monthly leave reporting and viewing leave balances
• MyBama, DegreeWorks

If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Campus-Wide UA-Xfinity Wi-Fi Outage – Oct. 2, 2023

• October 2nd, 2023
• in Outages

UA-Xfinity residential wireless internet is experiencing a campus-wide outage on Monday, Oct. 2 due to scheduled maintenance on ICX Switches that began at 5:45 AM and was resolved at 12 PM.

If you have any questions or concerns, contact Xfinity at 833-455-2678.

You can always track the status of outages here: oit-status-page.oitapps.ua.edu/issueHome

Ridgecrest West Wi-Fi Outage – Sept. 27, 2023

• September 27th, 2023
• in Outages

UA-Xfinity residential wireless internet is experiencing an outage in Ridgecrest West on Wednesday, Sept. 27, that began at 1:00 PM and ended at 3:00 PM.

If you have any questions or concerns, contact Xfinity at 833-455-2678.

You can track updates on this issue here: oit-status-page.oitapps.ua.edu/issueHome

VMware Storage Issue September 18, 2023

• September 18th, 2023
• in Outages

VMware encountered a storage issue that is impacting some of the University’s VMWare hosts. VMware is responsible for running virtual machines and servers. The issue began at 3:00 a.m., and OIT is working to resolve the issue. Visit status.oit.ua.edu for updates.

Residential Wi-Fi Outage – Sept. 17, 2023

• September 17th, 2023
• in Outages

UA-Xfinity residential wireless internet experienced an extended outage Saturday, Sept. 17 from 3:00 p.m. until 11:00 p.m. During that time, internet access was unavailable to many on-campus residents. If you have any questions or concerns, contact Xfinity at 833-455-2678.

Residential Wi-Fi Outage – Sept. 8, 2023

• September 8th, 2023
• in Outages

UA-Xfinity residential wireless internet experienced an extended outage Friday, Sept. 8 from 11:00 a.m. until 7:00 p.m. During that time, internet access was unavailable to many on-campus residents. If you have any questions or concerns, contact Xfinity at 833-455-2678.