Outages

Controlled Data Center Shutdowns December 22

OIT will briefly shut down both on-campus data centers on Friday, December 22 at 7:30 a.m. until 9:30 a.m. for maintenance. Along with intermittent internet outages, the following services will be unavailable during the maintenance period: all on-premise servers, such as Banner, Action Card, myBama, etc. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Banner and Related Apps Unavailable October 27-28

OIT will perform updates to platforms Banner and related applications run on starting Friday, October 27, 7:00 a.m. and will remain unavailable until Saturday, October 28, 10 p.m. The following services will be unavailable during the update period: 

  • Banner Student Self-Service, including course registration (ability to register for new courses or drop courses); viewing student records such as transcripts, grades, and financial aid; updating personal contact information
  • Banner Employee Self-Service, including monthly leave reporting and viewing leave balances
  • MyBama, DegreeWorks

If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

VMware Storage Issue September 18, 2023

VMware encountered a storage issue that is impacting some of the University’s VMWare hosts. VMware is responsible for running virtual machines and servers. The issue began at 3:00 a.m., and OIT is working to resolve the issue. Visit status.oit.ua.edu for updates.

Residential Wi-Fi Outage – Sept. 17, 2023

UA-Xfinity residential wireless internet experienced an extended outage Saturday, Sept. 17 from 3:00 p.m. until 11:00 p.m. During that time, internet access was unavailable to many on-campus residents. If you have any questions or concerns, contact Xfinity at 833-455-2678.

Residential Wi-Fi Outage – Sept. 8, 2023

UA-Xfinity residential wireless internet experienced an extended outage Friday, Sept. 8 from 11:00 a.m. until 7:00 p.m. During that time, internet access was unavailable to many on-campus residents. If you have any questions or concerns, contact Xfinity at 833-455-2678.

Some users may be unable to view or access web apps in Microsoft 365

Update: The situation is improving with the Microsoft 365 outage. Access has returned to most users, but we have not received an official report from Microsoft. I will send a final update once the outage is resolved. 

Original: Microsoft has identified an issue with users accessing and viewing web apps in Microsoft 365 at 6:30 PM on April 19. Microsoft has identified the initial cause and is working to repair the issue. At this time, individuals may be unable to access web apps for Microsoft 365, such as Excel Online, Word Online, Sharepoint Online, Planner, Outlook Online or other web-based versions of Microsoft Office applications. Locally installed applications, such as the desktop versions of Office, are working properly at this time. We are monitoring the situation.