Brief Service Interruption – May 4

• May 5th, 2021
• in Outages

Root Cause Update, May 5: 

During routine data center maintenance, a default configuration was inadvertently applied to several ports causing devices connected to those ports to have difficulty connecting to the network. This caused an outage for some campus services, including myBama.

The outage was immediately identified and remediated. Moving forward, this maintenance will be vetted by multiple teams within OIT to minimize impact.

May 4, a network switch in the OIT data center lost connectivity and caused a brief service interruption for a few campus services.

myBama was unavailable for approximately 30 minutes; however, the myBama maintenance page was up, allowing instructors to reach Banner self-service for final grade entry. Our teams are investigating the root cause of the switch network outage, and it will be posted to here when available.

Banner Upgrade – May 15, 16

• April 28th, 2021
• in Outages

OIT will be implementing a Banner upgrade Saturday, May 15 through Sunday, May 16. Banner will be available through most of the upgrade, it will only be unavailable Saturday, May 15 from 5:00am – 5:15am. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

External Email Error – Feb. 10

• February 11th, 2021
• in Outages

An error occurred Wednesday, Feb. 10 within the IronPort email security tool, causing email from external sources to not be delivered to UA O365 mailboxes. This error caused the IronPort to treat all mail from external sources as SPAM. Any email sent from outside of the UA O365 email system was not delivered to UA inboxes between 4:05 pm and 7:40 pm on Wednesday, Feb. 10.

Individuals external to UA O365 who attempted to send messages to UA O365 accounts did not receive a bounce back message. Unfortunately, these messages cannot be retrieved.

Students, or others who sent emails from outside UA O365, to a UA faculty, staff or departmental account during this time window should resend emails. Also, instructors who sent messages from Blackboard Learn during this time window should resend messages to ensure delivery.

We apologize for this error and inconvenience. We understand that email is a critical service, and our team has put measures in place to prevent errors such as this.

myBama Maintenance – Feb. 20

• February 10th, 2021
• in Outages

myBama will be unavailable Saturday, Feb. 20 from 8am – 10am for scheduled maintenance.

Feb. 28 – Oracle Patch

• February 4th, 2021
• in Outages

OIT will install the quarterly Oracle patch on Sunday, Feb. 28, from 4:00 a.m. until 10:00 a.m. The following services will be unavailable during the installation period: Appworx, BITPRD, Banner, CEME, CENSUS, Crystal Report Server, Degree Works, myBama, OIRA, PCR360 and SiteFile. If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu

Jan. 14 Network Outage – Rose, BDS, Edge

• January 15th, 2021
• in Outages

Thursday, Jan 14, 2021 parts of Rose Administration, Bryant-Denny Stadium and the Edge building experienced a network outage due to a faulty electrical breaker. The breaker was replaced with temporary equipment at 5pm on Jan. 14, and will need to be replaced with a permanent solution when equipment becomes available.

Blackboard Learn Database Upgrade

• December 17th, 2020
• in Outages

Blackboard Operations will be performing data center maintenance Friday, Dec. 25 from 1am – 5am. A 30-minute outage is expected for UA’s instance of Blackboard Learn at some point during the maintenance window.

myBama Database Upgrade

• December 9th, 2020
• in Outages