Category Outage

The OIT network team will be replacing core routers in the data center on Friday, September 12, from 7 am to 12 pm. We do not expect any outages due to these updates.

OIT will perform upgrades to the Banner platform starting Sunday, March 30, 4:00 a.m. until 10 a.m. The following related services will be unavailable during the upgrade period: If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu

The Office of Information Technology (OIT) will be performing an essential upgrade to the AiM system this October. Please take note of the following details to prepare for the scheduled downtime. Upgrade Schedule: During this window, the AiM system, including AiM Mobile and all reports or interfaces that rely on AiM data, will be unavailable. It’s…

On July 19, 2024, at 4:09 UTC, The University of Alabama’s Office of Information Technology (OIT) faced a significant challenge when a defective Crowdstrike update caused a widespread disruption across campus systems. Crowdstrike, an industry-leading platform used by UA to protect servers from cyber threats, had released a Rapid Response Content update for Windows systems, which inadvertently caused many…

A global CrowdStrike outage early Friday morning is affecting the University of Alabama network. The current known impact is network connectivity in some areas of campus and OnBase management platform. A security incident or cyberattack did not cause this outage. CrowdStrike’s cybersecurity software detects and blocks hacking threats. Like other cybersecurity products, it requires deep-level…

The Office of Information Technology (OIT) is performing a disaster recovery exercise from Saturday, May 18, at 7:00 a.m. to Sunday, May 19, at 7:00 p.m. The exercise will involve shutting down the Gordon Palmer data center network and restoring services at the Ridgecrest data center. We do not anticipate this exercise affecting email, Office 365 or…

OIT is investigating an issue causing instability to the eduroam network that is impacting connectivity in some buildings on campus.

A letter from Xfinity – Dear Residents: We’re writing to apologize for the service slowdowns and disruptions that occurred last Tuesday on campus. This is definitely not the experience our customers should have. You deserve better, and together, in partnership with your university leadership team, we have put a plan in place to ensure this…

Box is currently investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. Please check the Box Status Page for updates as Box resolves this issue.

OIT will briefly shut down both on-campus data centers on Friday, December 22 at 7:30 a.m. until 9:30 a.m. for maintenance. Along with intermittent internet outages, the following services will be unavailable during the maintenance period: all on-premise servers, such as Banner, Action Card, myBama, etc. If you have any questions or concerns, contact the…