Category Outage


Box Currently Unavailable Friday, December 15

Box is currently investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. Please check the Box Status Page for updates as Box resolves this issue.


Controlled Data Center Shutdowns December 22

OIT will briefly shut down both on-campus data centers on Friday, December 22 at 7:30 a.m. until 9:30 a.m. for maintenance. Along with intermittent internet outages, the following services will be unavailable during the maintenance period: all on-premise servers, such as Banner, Action Card, myBama, etc. If you have any questions or concerns, contact the…


Banner and Related Apps Unavailable October 27-28

OIT will perform updates to platforms Banner and related applications run on starting Friday, October 27, 7:00 a.m. and will remain unavailable until Saturday, October 28, 10 p.m. The following services will be unavailable during the update period:  If you have any questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.


Paty Hall & Ridgecrest South Wi-Fi Outage – Oct. 13, 2023

UA-Xfinity residential wireless internet experienced an outage in Paty Hall and Ridgecrest South on Friday, Oct. 13, that began at 5:00 PM and ended at 7:30 PM. Paty Hall recovered as of 5:30 PM and Ridgecrest South recovered at 7:30 PM. If you have any questions or concerns, contact Xfinity at 833-455-2678. You can track…


Campus-Wide UA-Xfinity Wi-Fi Outage – Oct. 2, 2023

UA-Xfinity residential wireless internet is experiencing a campus-wide outage on Monday, Oct. 2 due to scheduled maintenance on ICX Switches that began at 5:45 AM and was resolved at 12 PM. If you have any questions or concerns, contact Xfinity at 833-455-2678. You can always track the status of outages here: oit-status-page.oitapps.ua.edu/issueHome


Ridgecrest West Wi-Fi Outage – Sept. 27, 2023

UA-Xfinity residential wireless internet is experiencing an outage in Ridgecrest West on Wednesday, Sept. 27, that began at 1:00 PM and ended at 3:00 PM. If you have any questions or concerns, contact Xfinity at 833-455-2678. You can track updates on this issue here: oit-status-page.oitapps.ua.edu/issueHome


Paty Hall Wi-Fi Outage – Sept. 20, 2023

UA-Xfinity residential wireless internet experienced an outage in Paty Hall on Wednesday, Sept. 20 that began at 2:00 PM and ended at 7 PM. On Sept. 21 at 5 AM Xfinity replaced some equipment that supports your Wi-Fi network in your building to ensure a better experience moving forward. If you have any questions or…


VMware Storage Issue September 18, 2023

VMware encountered a storage issue that is impacting some of the University’s VMWare hosts. VMware is responsible for running virtual machines and servers. The issue began at 3:00 a.m., and OIT is working to resolve the issue. Visit status.oit.ua.edu for updates.


Residential Wi-Fi Outage – Sept. 17, 2023

UA-Xfinity residential wireless internet experienced an extended outage Saturday, Sept. 17 from 3:00 p.m. until 11:00 p.m. During that time, internet access was unavailable to many on-campus residents. If you have any questions or concerns, contact Xfinity at 833-455-2678.


Residential Wi-Fi Outage – Sept. 8, 2023

UA-Xfinity residential wireless internet experienced an extended outage Friday, Sept. 8 from 11:00 a.m. until 7:00 p.m. During that time, internet access was unavailable to many on-campus residents. If you have any questions or concerns, contact Xfinity at 833-455-2678.