Category: Outage


Campus-Wide UA-Xfinity Wi-Fi Outage – Oct. 2, 2023

UA-Xfinity residential wireless internet is experiencing a campus-wide outage on Monday, Oct. 2 due to scheduled maintenance on ICX Switches that began at 5:45 AM and was resolved at 12 PM. If you have any questions or concerns, contact Xfinity at 833-455-2678. You can always track the status of outages here: oit-status-page.oitapps.ua.edu/issueHome


Ridgecrest West Wi-Fi Outage – Sept. 27, 2023

UA-Xfinity residential wireless internet is experiencing an outage in Ridgecrest West on Wednesday, Sept. 27, that began at 1:00 PM and ended at 3:00 PM. If you have any questions or concerns, contact Xfinity at 833-455-2678. You can track updates on this issue here: oit-status-page.oitapps.ua.edu/issueHome


Paty Hall Wi-Fi Outage – Sept. 20, 2023

UA-Xfinity residential wireless internet experienced an outage in Paty Hall on Wednesday, Sept. 20 that began at 2:00 PM and ended at 7 PM. On Sept. 21 at 5 AM Xfinity replaced some equipment that supports your Wi-Fi network in your building to ensure a better experience moving forward. If you have any questions or…


VMware Storage Issue September 18, 2023

VMware encountered a storage issue that is impacting some of the University’s VMWare hosts. VMware is responsible for running virtual machines and servers. The issue began at 3:00 a.m., and OIT is working to resolve the issue. Visit status.oit.ua.edu for updates.


Residential Wi-Fi Outage – Sept. 17, 2023

UA-Xfinity residential wireless internet experienced an extended outage Saturday, Sept. 17 from 3:00 p.m. until 11:00 p.m. During that time, internet access was unavailable to many on-campus residents. If you have any questions or concerns, contact Xfinity at 833-455-2678.


Residential Wi-Fi Outage – Sept. 8, 2023

UA-Xfinity residential wireless internet experienced an extended outage Friday, Sept. 8 from 11:00 a.m. until 7:00 p.m. During that time, internet access was unavailable to many on-campus residents. If you have any questions or concerns, contact Xfinity at 833-455-2678.


Some users may be unable to view or access web apps in Microsoft 365

Update: The situation is improving with the Microsoft 365 outage. Access has returned to most users, but we have not received an official report from Microsoft. I will send a final update once the outage is resolved.  Original: Microsoft has identified an issue with users accessing and viewing web apps in Microsoft 365 at 6:30 PM on…


Network Upgrades Saturday, Dec. 17

OIT will be performing necessary network upgrades Saturday, Dec. 17 from 8am – 11am. The wired and wireless campus network will experience intermittent outages during the maintenance window. Services will resume normal operations by 11am.


Banner Upgrade – Sunday, Dec. 4

OIT will be implementing a Banner bundle upgrade on Sunday, Dec. 4 from 5:30am – 10 am. myBama and channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.


Banner Upgrade – Sunday, Dec. 18

OIT will be implementing a Banner bundle upgrade on Sunday, Dec. 18 from 4:00am – 10 am.  myBama and channels that connect to Banner will not be accessible, including self-service and administrative systems. For questions or concerns, contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.