Nov. 28 Service Outage Root Cause

On Monday, Nov. 28 at 1:45pm, a critical component supplying power to the Gordon Palmer data center failed.  All services within the data center abruptly shut down causing a widespread network and system outage. OIT implemented mitigation efforts to restore core services by 5:45pm. OIT reactivated equipment on Tuesday, Nov. 29 at 9am to provide backup power service in preparation for severe weather.

All core services are available, and our team continues to closely monitor data center activity. UA’s ongoing Gordon Palmer data center renovation, scheduled to be complete in February, includes redundant power equipment which should prevent this issue from occurring in the future.