OIT performs routine maintenance on servers and systems every Sunday from 8 a.m. to noon. Many IT services may be offline intermittently during this time. Network access and computing resources availability (Banner, E-Learning, Exchange server, etc.) may also be affected. Since this is a low-usage period, fewer UA customers will be impacted. For questions, contact the IT Service Desk at (205) 348-5555 or itsd@ua.edu.
IT Service Desk
Welcome to the IT Service Desk!
The IT Service Desk is part of the Office of Information Technology (OIT), a division of Academic Affairs, and provides technical services to University faculty, staff, and students.
Location:
125 Gordon Palmer Hall
Office Hours:
Monday – Friday, 8:00am to 4:45pm
For information on additional services, visit the IT Service Desk website, call (205) 348-5555, or email ITSD@ua.edu.
Student Computer Maintenance & Repair
The IT Service Desk provides computer maintenance and repair services to current University of Alabama students. The following services are available for $70.00 on Bama Cash (via Action Card) only:
- Virus & Malware removal/clean up
- Operating repair/reinstalls
- Data backup (call for pricing)
Services provided to students at NO COST
- General MS Office software troubleshooting
- Hardware failure referrals
- ITSD Computer Resource Disc (available to current faculty, staff, and students)
These services or resources are not offered to Faculty or Staff employees for personally owned computers, unless otherwise noted above.
myBama Account Info
For UA Faculty, Staff, and Students
myBama is the interactive Web site for University of Alabama faculty, staff, and students. myBama provides access to e-mail, course information, campus news, and other campus- wide information. myBama is available 24/7 from anywhere in the world.
Bama Account Info
For UA Faculty and Staff only
Learn how to get email account information, change your password, forward your email, manage spam, and a list of other useful tools on Bama mail. For instructions on how to set up your email account using email clients such as MS Outlook, MS Entourage, or Mozilla Thunderbird are available. To read more, click here.
Active Directory Domain Accounts
When a domain account has been created, the user will need to reset their temporary password. Click here for directions on resetting your password.
Microsoft Exchange - Webmail
For UA Faculty, Staff, and Departmental use only
The Office of Information Technology provides faculty and staff e-mail service for most departments and colleges on the University campus through the central Microsoft Exchange environment. For more detailed information, visit the Microsoft Exchange webpage.
Crimson E-Mail
For UA Students only
Student e-mail accounts are hosted at Crimson, a Google Apps for Education domain, at The University of Alabama. Students have e-mail addresses with the Crimson branding (userID@crimson.ua.edu), the familiar GMAIL interface, and 7 GBof mail storage. For more information on Crimson e-mail, click here.
Internet Access
For more information on UA Internet access (ResNet and Public wireless), UA VPN, Internet sharing at home, and mobile device registration, click here.
Computer Security
Viruses, worms, and Trojans are the biggest threats to personal computer security. Many common problems that affect student personal computers may be resolved by using anti-virus software. The Service Desk offers a computer resource disk with various anti-viruses, including McAfee and other spyware software at no charge. The CD is available to all UA faculty, staff, and students and is available at the Service Desk at NO CHARGE.
Web Publishing
General information on user/website owner responsibilities, basic web site building instructions, personal information protection, creation and execution of web forms, web site permissions, basic web publishing troubleshooting, use of CGI, Server-Side (SSI), and Java Servlets on the Bama server are available. Click here for more information.