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IT Service Desk

Welcome to the IT Service Desk!

125 Gordon Palmer Hall

Monday – Friday, 8:00am to 4:45pm

Contact: Phone –  (205) 348-5555       email –  ITSD@ua.edu

The IT Service Desk is part of the Office of Information Technology (OIT), a division of Academic Affairs, and provides technical services to University faculty, staff, and students.

Security Alerts

June 15th, 2015: There is a wide spread phishing/scam attempt for the Berjaya Foundation. If you haven’t already please deleted it. There isn’t an AOL email address for the legitimate Berjaya Foundation... Read More

February 20th, 2015: OIT is aware of an email based virus infection that seems to be spreading and changing through embedded executables in zip file attachments.  We are working on... Read More

February 10th, 2015: You may have received the email titled: “Document Important. ” (image below) This message contains a malicious attachment labeled: [ doc9218_pdf.zip\doc9218_pdf.scr ]. In most situations,... Read More

Scheduled Outages

Full Network Outage – August 2nd

OIT will implement a full network outage on August 2nd from 7 a.m. to 11 a.m. in order to replace outdated routers. Access to the Internet and other network-dependent services... Read More

Banner, myBama and other services unavailable during July 26 upgrade

The Office of Information Technology will upgrade an Oracle system database and install the latest patches for it on Sunday, July 26, from 8 a.m. to noon. No databases affecting... Read More

Banner, myBama and other services unavailable during July 19 upgrade

The Office of Information Technology will install operating system patches on the Oracle database servers on Sunday, July 19, from 8 a.m. to noon. The following services will not be... Read More

Known Issues

The Known Issues Page is a checkpoint for our IT partners across campus. The page lists software compatibility issues and known fixes.