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IT Service Desk
Do you have tech questions or problems? The IT Service Desk is the best place to go for support. You can contact the ITSD via phone, email, walk-in, or through an online form (in myBama).
Contact the IT Service Desk
When contacting the service desk, please be ready to present your problem along with steps you may have already taken to try to resolve the issue.
|125 Gordon Palmer Hall||Monday – Friday
8:00am to 4:00pm
Walk-ins are accepted during normal operating hours, and we are located in Gordon Palmer Hall in GP 125. We take calls 24 hours-a-day, 7 days-a-week at (205) 348-5555, and you can email the us at email@example.com. You can also login to myBama and visit the Tech tab to submit tickets and check on the status of current tickets that you have created.
The IT Service Desk provides technical support to for a variety of services and is the gateway for most other services provided by OIT. Below is a listing of just a few of the services that the ITSD supports.
- WPA2 Internet Access
- Residential Internet Access “ResNet”
- Supported Operating Systems & Software
- Desktop Support for Faculty/Staff-University Owned Equipment Only
- myBama Account Info
- UA Faculty & Staff Email Accounts
- UA Student Crimson Email
- Computer Security
- VPN Access (Cisco AnyConnect)
- Web Publishing
- Computer Labs
- Making Your Cable TV Ready
- Mobile Device Support
Student Computer Repair and Maintenance
The IT Service Desk provides computer software repair services, virus removal and basic system maintenance services to current students of The University of Alabama only. Some services are provided at no cost, and services that have an associated fee can be paid for using Bama Cash via the student’s action card.
- Operating repair/reinstalls (user must have operating system key available) – $70
- Data backup or retrieval – $35
The IT Service Desk will make every attempt to repair the student’s computer. If the device is unrepairable, the student’s Bama Cash will be refunded.
NOTE: The IT Service Desk does not provide computer maintenance services to faculty or staff who use their personal computers on campus as their primary work machine.
McAfee Antivirus software can be downloaded here. Information about other software can be found in the OIT software library, and other freeware may be obtained by bringing a jump drive or blank CD to the IT Service Desk.