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IT Service Desk

Contact Information

125 Gordon Palmer Hall

Contact: Phone –  (205) 348-5555       email –  ITSD@ua.edu


Monday – Friday, 8:00am to 4:45pm

Extended August Hours

Saturday, August 15 – 11:00 a.m. – 4:00 p.m.
Sunday, August 16 – 11:00 a.m. – 4:00 p.m.
Monday, August 17 – 7:30 a.m. – 6:00 p.m.
Tuesday, August 18 – 7:30 a.m. – 6:00 p.m.
Wednesday, August 19 – 7:30 a.m. – 6:00 p.m.
Thursday, August 20 – 7:30 a.m. – 6:00 p.m.
Friday, August 21 – 7:30 a.m. – 4:30 p.m.


The IT Service Desk is part of the Office of Information Technology (OIT), a division of Academic Affairs, and provides technical services to University faculty, staff, and students.

Security Alerts

Phishing Attack – August 27

UA has had a large-scale phishing email that went out to many faculty, staff, and students. The email can be seen below. OIT encourages any users who engaged with the site to... Read More

Phishing Attack – August 24

There is a wide spread phishing/scam attempt by someone impersonating the IT Service Desk and using a Crimson email address. You can view the email below. The University of Alabama will never... Read More

Windows 10

On July 29th, Microsoft is releasing Windows 10 to consumers. The Office of Information Technology is strongly discouraging users from updating to Windows 10 in these first few months. At this time,... Read More

Scheduled Outages

Full Network Outage – August 2nd

OIT will implement a full network outage on August 2nd from 7 a.m. to 11 a.m. in order to replace outdated routers. Access to the Internet and other network-dependent services... Read More

Banner, myBama and other services unavailable during July 26 upgrade

The Office of Information Technology will upgrade an Oracle system database and install the latest patches for it on Sunday, July 26, from 8 a.m. to noon. No databases affecting... Read More

Banner, myBama and other services unavailable during July 19 upgrade

The Office of Information Technology will install operating system patches on the Oracle database servers on Sunday, July 19, from 8 a.m. to noon. The following services will not be... Read More

Known Issues

The Known Issues Page is a checkpoint for our IT partners across campus. The page lists software compatibility issues and known fixes.