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IT Service Desk

Do you have tech questions or problems? The IT Service Desk is the best place to go for support. You can contact the ITSD via phone, email, walk-in, or through an online form (in myBama).

Contact the IT Service Desk

When contacting the service desk, please be ready to present your problem along with steps you may have already taken to try to resolve the issue.

Location Hours Phone Email
125 Gordon Palmer Hall Monday – Friday
8:00am to 4:00pm
(205) 348-5555 ITSD@ua.edu

Walk-ins are accepted during normal operating hours, and we are located in Gordon Palmer Hall in GP 125. We take calls 24 hours-a-day, 7 days-a-week at (205) 348-5555, and you can email the us at itsd@ua.edu. You can also login to myBama and visit the Tech tab to submit tickets and check on the status of current tickets that you have created.

Services

The IT Service Desk provides technical support to for a variety of services and is the gateway for most other services provided by OIT. Below is a listing of just a few of the services that the ITSD supports.

Student Computer Repair and Maintenance

The IT Service Desk provides computer repair and maintenance services to current students of The University of Alabama. Some services are provided at no cost, though services that require more time and effort are available for a $70 fee.

Free Services

These services provided to students at no cost:

  • General MS Office software troubleshooting
  • Hardware failure referrals

Paid Services

The following services are available for $70.00 using Bama Cash only (via Action Card) :

  • Virus & malware removal/clean up
  • Operating repair/reinstalls
  • Data backup (call for pricing)

Antivirus

McAfee Antivirus software can be downloaded here. Information about other software can be found in the OIT software library, and other freeware may be obtained by bringing a jump drive or blank CD to the IT Service Desk.

Security Alerts

Phishing Attempt: Job Opportunities

Over the past several days, many students have received emails offering job opportunities, and many are related to babysitting, child care, or note-taking. Students should not reply to these emails... Read More

Phishing Attack: “Library Services”

This week, some students, faculty, and staff may have received the email titled: “Library Services ” This is an attempt to steal usernames and passwords and possibly infect your system with malicious code.... Read More

Phishing Email Titled “IT”

Some faculty and staff received a phishing email this morning titled “IT.” The full email is posted below. This is an attempt to steal usernames and passwords and possibly infect... Read More

Scheduled Outages

Banner Unavailable Feb. 7th

The Office of Information Technology will be updating student financial aid requirements in Banner on Sunday, Feb. 7 from 8 a.m. to 12 p.m. Banner will be unavailable during this... Read More

myBama and Other Services Unavailable Feb. 6th

OIT will be upgrading the Oracle server on Saturday, Feb 6, from 8 a.m. until noon. The following services will not be available during the upgrade: Astra, eProcurement, Degree Works,... Read More

myBama, Banner, and Other Services Unavailable on Jan.10

OIT will install the quarterly Oracle patch on Sunday, Jan. 10, from 8 a.m. until noon. The following services will be unavailable during the installation period: Appworx, Astra, Banner, Degree... Read More

Known Issues

The Known Issues Page is a checkpoint for our IT partners across campus. The page lists software compatibility issues and known fixes.