Over the past several days, many students have received emails offering job opportunities, and many are related to babysitting, child care, or note-taking. Students should not reply to these emails... Read More
IT Service Desk
Do you have tech questions or problems? The IT Service Desk is the best place to go for support. You can contact the ITSD via phone, email, walk-in, or through an online form (in myBama).
Contact the IT Service Desk
When contacting the service desk, please be ready to present your problem along with steps you may have already taken to try to resolve the issue.
|125 Gordon Palmer Hall||Monday – Friday
8:00am to 4:00pm
Walk-ins are accepted during normal operating hours, and we are located in Gordon Palmer Hall in GP 125. We take calls 24 hours-a-day, 7 days-a-week at (205) 348-5555, and you can email the us at email@example.com. You can also login to myBama and visit the Tech tab to submit tickets and check on the status of current tickets that you have created.
The IT Service Desk provides technical support to for a variety of services and is the gateway for most other services provided by OIT. Below is a listing of just a few of the services that the ITSD supports.
- WPA2 Internet Access
- Residential Internet Access “ResNet”
- Supported Operating Systems & Software
- Desktop Support for Faculty/Staff-University Owned Equipment Only
- myBama Account Info
- UA Faculty & Staff Email Accounts
- UA Student Crimson Email
- Computer Security
- VPN Access (Cisco AnyConnect)
- Web Publishing
- Computer Labs
- Making Your Cable TV Ready
- Mobile Device Support
Student Computer Repair and Maintenance
The IT Service Desk provides computer repair and maintenance services to current students of The University of Alabama. Some services are provided at no cost, though services that require more time and effort are available for a $70 fee.
These services provided to students at no cost:
- General MS Office software troubleshooting
- Hardware failure referrals
The following services are available for $70.00 using Bama Cash only (via Action Card) :
- Virus & malware removal/clean up
- Operating repair/reinstalls
- Data backup (call for pricing)
McAfee Antivirus software can be downloaded here. Information about other software can be found in the OIT software library, and other freeware may be obtained by bringing a jump drive or blank CD to the IT Service Desk.