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IT Service Desk

Do you have tech questions or problems? The IT Service Desk is the best place to go for support. You can contact the ITSD via phone, email, walk-in, or through an online form (in myBama).

Contact the IT Service Desk

When contacting the service desk, please be ready to present your problem along with steps you may have already taken to try to resolve the issue.

Location Hours Phone Email
125 Gordon Palmer Hall Monday – Friday
8:00am to 4:00pm
(205) 348-5555 ITSD@ua.edu

Walk-ins are accepted during normal operating hours, and we are located in Gordon Palmer Hall in GP 125. We take calls 24 hours-a-day, 7 days-a-week at (205) 348-5555, and you can email the us at itsd@ua.edu. You can also login to myBama and visit the Tech tab to submit tickets and check on the status of current tickets that you have created.

Services

The IT Service Desk provides technical support to for a variety of services and is the gateway for most other services provided by OIT. Below is a listing of just a few of the services that the ITSD supports.

Student Computer Repair and Maintenance

The IT Service Desk provides computer software repair services, virus removal and basic system maintenance services to current students of The University of Alabama only. Some services are provided at no cost, and services that have an associated fee can be paid for using Bama Cash via the student’s action card.

Fee-Based Services

  • Operating repair/reinstalls (user must have operating system key available) – $70
  • Data backup or retrieval – $35

The IT Service Desk will make every attempt to repair the student’s computer.  If the device is unrepairable, the student’s Bama Cash will be refunded.

NOTE:  The IT Service Desk does not provide computer maintenance services to faculty or staff who use their personal computers on campus as their primary work machine.

Antivirus

McAfee Antivirus software can be downloaded here. Information about other software can be found in the OIT software library, and other freeware may be obtained by bringing a jump drive or blank CD to the IT Service Desk.

Security Alerts

Phishing Email: “IT DESK”

Some users may have received an email with the subject “IT DESK” yesterday evening. As always, be on the lookout for any email that may be attempting to steal your... Read More

Phishing Attack Titled “RE: PASSWORD MANAGER”

Early this afternoon, some faculty and staff received an email titled: “RE: PASSWORD MANAGER” This is an attempt to steal usernames and passwords and possibly infect your system with malicious code. Keep in mind... Read More

Badlock Bug

A crucial security bug was revealed today involving Samba and Windows called the “Badlock Bug.” Security vulnerabilities of this bug can be mostly categorized as man-in-the-middle and denial of service... Read More

Scheduled Outages

Disaster Recovery Exercise May 15 – 22

The University of Alabama has an off-campus, disaster-recovery data center in a secure facility in Atlanta. On May 15th, the Office of Information Technology will begin a disaster-recovery exercise and... Read More

myBama, Banner, and Services Unavailable April 24

The Office of Information Technology will be installing the quarterly Oracle patch on Sunday, Apr. 24, from 6 a.m. until 10 a.m. The following services will not be available during... Read More

Banner Unavailable on Sunday, April 17

OIT will be implementing a Banner Bundle upgrade on Sunday, April 17th, from 6 a.m. to 10 a.m. myBama will be available during the upgrade, but channels that connect to... Read More

Known Issues

The Known Issues Page is a checkpoint for our IT partners across campus. The page lists software compatibility issues and known fixes.