Software

Adobe Creative Cloud Now Available to UA Faculty and Staff

The Office of Information Technology is pleased to announce that Adobe Creative Cloud is now available to UA faculty and staff at no cost! Adobe Creative Cloud is a design suite that includes apps like Photoshop, InDesign, Illustrator and more! Faculty and staff can sign up for an Adobe Enterprise account by visiting the Tech Tab on myBama. There are a few steps to the account creation and download process, so please follow our guidelines to ensure a successful installation.

If you currently have an Adobe Account with your ua.edu email address, we ask that you move to the new enterprise account in order to obtain the same great creative cloud applications at no cost!

Check out our frequently asked questions, and contact the IT Service Desk at 205-348-5555 or itsd@ua.edu with additional questions.

 

EndNote X8 Now Available

Your favorite citation manager just got better! OIT is excited to provide the new software EndNote X8 to students, faculty and staff at UA.

This new version of EndNote features better collaboration tools, and it is also more user friendly. EndNote X8 is compatible with Windows 7 to Windows 10, as well as Mac OS Yosemite to Mac OS Sierra. The new software is also now compatible with Microsoft Word 2016.

The new EndNote X8 features clear, intuitive and identifiable icons in the tool bar that are consistent across both Macs and PCs. EndNote X8 also offers new reference syncing and merging technologies. To see a demonstration of EndNote X8, check out EndNote Training’s YouTube Channel.

EndNote is a citation management software that allows users to create customized libraries of references, and automatically create citations and bibliographies matching the requirements of the selected journal or style manual. Users can install EndNote on any personal or UA machine, and Endnote can also be accessed anywhere by using EndNote Online. Visit oit.ua.edu/software to learn more!

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OIT Now Supports Mac OS Sierra

After months of rigorous testing for compatibility with UA software, OIT now supports the new Mac OS Sierra.  The update is not mandatory, users can continue utilizing El Capitan or previous versions supported by Apple. If you experience any difficulty through or after the update, please contact the IT Service Desk at 205-348-5555. Please note that Cannon copiers might require a driver upgrade to communicate with the new OS.

 

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JMP 13 Now Available to UA Students & Faculty

The University of Alabama Office of Information Technology is excited to release JMP 13 Academic Suite to UA students and faculty.

JMP Academic Suite is a graphical statistical program that offers exploratory data analysis. JMP is a SAS product, and the Academic Suite includes JMP, JMP Pro and SAS Simulation Studio.

The JMP Academic Suite may only be used for teaching and research purposes. Each year users must load a new SAS installation date file and agree to new terms and conditions. The software is compatible with both PCs and Macs.

JMP is offering several upcoming webinars, which can be found on our website, to showcase new technology and features within JMP 13. To learn more, register for a webinar or to download the software, please visit oit.ua.edu/software.

If you have any questions, or need help downloading the software, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

 

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OIT Continues Recommendation of Not Installing Mac OS Sierra

OIT continues its recommendation of not installing the new Mac OS, Sierra. McAfee Antivirus software has issued updates that OIT is currently testing for compatibility with the new OS.

We do recommend that NetAdmins test the operating system within their environment, and wait for further recommendation from OIT before putting the OS into production as any issues that cannot be resolved internally may require an update from Apple.

If you have any questions, please contact the IT Service Desk at 205-348-5555.

OIT Recommends Not Installing Mac OS Sierra

OIT recommends not installing the new Mac OS, Sierra. OIT is currently testing the OS for compatibility, and has since found that the OS is not compatible with Cannon printers or McAfee Anti Virus Software.

We recommend that NetAdmins test the operating system within their environment, and wait for further recommendation from OIT before putting the OS into production as any issues that cannot be resolved internally may require an update from Apple.  

If you have any questions, please contact the IT Service Desk at 205-348-5555.

OIT Recommends Updating Devices/Operating Systems to Latest Patch Releases

Because of increased security threats, and corresponding security patch updates, the Office of Information Technology recommends all University IT Support Teams update devices and operating systems to their most current patch levels to ensure all security measures are in place and all patches are applied.

Individual users are encouraged to conduct the same patches and updates on personal and mobile devices including OS X, iOS and Windows.

The Office of Information Technology supports OS X levels 10.10 and higher, iOS versions 9 and higher, as well as Windows 7 and higher.

If you experience any issue with the newest Mac security update, please pursue the following steps:

If you can boot into the Mac
Click Go > Go to Folder
Type in /private/var/folders
Delete all files in that folder
Empty the trash and reboot to MacOS

If you cannot boot into the Mac
Target the boot affected Mac to a working Mac
Click Go > Go to Folder
Type in /Volumes/<target boot Mac’s HD name>/private/var/folders
Delete all files in that folder
Empty the trash and reboot to main MacOS

If you have any questions, please contact the IT Service Desk at 205-348-5555 or itsd@ua.edu.

Qualtrics – New Platform, New Look

Qualtrics users might have received an email directly from Qualtrics about “The New Qualtrics Insight Platform” (see the end of this post). It contains links to live and recorded webinars, as well as a link to the support page. A few things were unclear, so please see below for some clarifying information.

Important points about the change:

  • Qualtrics will automatically switch to the new platform on May 23rd.
  • You may experience the new Qualtrics platform now by clicking on your name in the upper right corner, then selecting “Experience the Qualtrics Insight Platform”.  You may toggle back and forth between the two in this manner.
  • NOTE:  The only thing that will not be saved in the new platform are reports.  However, any new surveys you create in the new platform will appear in the current platform.  And all active surveys will continue collecting data.
  • ALL of your surveys and data will remain intact when the change is made.
  • The login URL and the use of your myBama username and password will not change.

A few changes in the new platform:

  • Surveys will be referred to as “projects”
  • Folders will be on the left side, and now you can have up to 5 levels of subfolders to organize your projects.
  • The icons currently on the right end of the row for each survey will be available as a drop down at the end of the row.
  • “Collaborate” will be “Share” in the new drop down list
  • “Advanced Options” will be “Tools” as tab at the top when viewing a survey

OIT encourages users to explore the new Qualtrics platform to familiarize yourself before the change on May 23rd. Also take advantage of the webinars and information on the support page. More information can be found in the email below from Qualtrics.

If you have any questions about UA Qualtrics, you may find the answer on the Qualtrics page, or enter a ticket with the IT Service Desk at itsd@ua.edu

Today we’re excited to launch the new Qualtrics Insight Platform. For the first time ever, organizations can gather, manage, and take action on insights from customers, employees, and markets on a single platform. In the past, technology hasn’t allowed organizations to combine these insights and take action across their entire organization.

But that’s all changing today…

The new Qualtrics Insight Platform:

Is a single hub for your customer experience, market research, and employee insights

Gives you the tools you need to discover and share insights beyond just data collection

Operationalizes and automates transforming insights into action

The Qualtrics Insight Platform brings it all together. This has never been done before, and as a brand that attended the Qualtrics Insight Summit, you now have early access.

Preview Period

Starting today you will be able to switch between the current Research Suite and the new Qualtrics Insight Platform. We want to reassure you that:

You can switch back and forth between the new and current version during the preview period

You can access all your existing reports and data during the preview period and after the transition

All active surveys will be unaffected

There were too many features to show at Summit. Most new features are enabled immediately, a few features can be enabled by contacting your sales representative.

Questions?

Visit our support page for a complete overview of the new Qualtrics Insight Platform. Additionally, consider attending our live webinars:

Qualtrics Basic Training Webinar Recorded | Live

Qualtrics Advanced Training Webinar Recorded | Live

Qualtrics Data, Analysis, and Reporting Webinar Recorded | Live

What’s Next?

At the end of the preview period, your organization will transition permanently to the new Qualtrics Insight Platform. You can see when the preview period for your organization will end by simply logging in to Qualtrics. You’ll have access to all your existing data and reports during the preview period and after the transition.

If you have any questions, don’t hesitate to reach out to us at 800-340-9194 or reach out to your Client Success rep at Qualtrics. We’re excited to see all the amazing things you accomplish with the Qualtrics Insight Platform.