Xfinity Outage – Tuesday, January 16
- January 24th, 2024
- in Uncategorized
A letter from Xfinity –
Dear Residents:
We’re writing to apologize for the service slowdowns and disruptions that occurred last Tuesday on campus. This is definitely not the experience our customers should have. You deserve better, and together, in partnership with your university leadership team, we have put a plan in place to ensure this doesn’t happen again.
As you can appreciate, we continue to deal with irregular weather patterns which have a direct impact on utility services across the board – cable and internet included. The extreme cold temperatures we all saw over the past several weeks severely damaged our network and caused the issue. Again, we can do better…and we are!
We’re taking steps to prevent an issue like this from happening again and to make sure that even in adverse weather or if there’s damage to our network, your Wi-Fi service will remain at full strength.
We’re committed to providing excellent service on campus and making sure you have what you need to meet your academic and personal connectivity needs.
If you have any issues regarding your WiFi, please contact us using the Xfinity Assistant Live Chat at xfinityoncampus.com. You will be connected with a real Xfinity representative. If you’re unable to use the real-time chat support, [please call 833-455-2678.