IT Service Desk’s Enhanced Identification Verification Process

In our ongoing commitment to maintaining the security and confidentiality of sensitive information, the IT Service Desk is implementing an enhanced identification verification process. Effective immediately, we will be utilizing IDVerse, a trusted digital identification company, to verify the identities of individuals requesting access to sensitive information or services.

Once the service desk determines they need to verify your identity, you should receive an SMS message from IDVerse. Here’s how the new process works:

Step 1: Take a photo of a government-issued ID. We can verify 16,000+ ID documents in over 220+ countries & principalities and process 142 languages & typesets.

Step 2: Take a video selfie. Smile! Low light and poor phone camera quality? No problem. The software can handle extreme conditions. It’s also trained to recognize users of every skin tone, so you can recognize more of the people you want to let in.

Step 3: Authentication. With AI-based document processing, liveness detection, and data verification, the entire process is fully automated and takes just moments to complete—while delivering superior reliability.

We understand that security measures may sometimes seem cumbersome, but they are essential in today’s digital landscape. The steps are very easy to follow, and you will be guided through the process on your phone as it takes place.

Thank you for your attention to this matter. If you have any questions or concerns regarding the new identification verification process, please don’t hesitate to contact the IT Service Desk for assistance.