Nov. 28 Service Outage Root Cause
On Monday, Nov. 28 at 1:45pm, a critical component supplying power to the Gordon Palmer data center failed. All services within the data center abruptly shut down causing a widespread network and system outage. OIT implemented mitigation efforts to restore core services by 5:45pm. OIT reactivated equipment on Tuesday, Nov. 29 at 9am to provide…