OIT has replaced monthly telecommunication charges with an annual Infrastructure Technology Services Fee of $495 per FTE. This change more accurately reflects the modern telecommunication technology and services provided at The University of Alabama, which includes VoIP (Voice Over Internet Protocol) phone services, voicemail, and collaboration and messaging tools.
Below is a breakdown of what constitutes an add-on, and what will be included in the Infrastructure Technology Services Fee:
| Service | Fee Type | Billing Cycle |
| Base service – internet | FTE | Annual |
| Base service – basic dial tone | FTE | Annual |
| Base service – soft phone client | FTE | Annual |
| Base service – domestic long distance | FTE | Annual |
| Call center functionality | Add‐on | Monthly |
| Elevator phones | Add-on | Monthly |
| Blue phones / help phones / refuge phones | Add‐on | Monthly |
| Off‐campus fiber | Add‐on | Monthly |
| Alarms and panic buttons | Add‐on | Monthly |
| International long distance | Add‐on | Monthly |
| Elevator phones | Add‐on | Monthly |
| Network Jack Install | Add-on | $150 |
FTE, rather than full headcount, is used in this model to make the allocation fairer to departments with a significant part‐time workforce. Additionally, employees considered “non‐knowledge workers” as defined by Microsoft for licensing will be excluded from the FTE calculation. Non‐knowledge workers include employees who do not use a computer in the performance of their primary job duties. Examples include custodians and groundkeepers. Graduate and student assistants will also be excluded as these groups are covered under normal student licensing and technology benefits.
FTE is calculated as follows (all categories will be reduced by any nonknowledge workers as defined above):
- FT Staff x 1.00
- PT Staff x 0.50
- FT Faculty x 1.00
- 9 Month Faculty x 0.75
- PT Faculty x 0.33