Contact the IT Service Desk

The Office of Information Technology is open to serve the UA campus with innovative and reliable technology solutions. Many OIT staff members are working remotely; however, some of our staff is on site to serve you.

The IT Service Desk can help with tech issues over the phone, over email or in person.

Email the IT Service Desk

Email itsd@ua.edu

Book an Appointment

125 Gordon Palmer Hall

Contacting the IT Service Desk

Please be ready to provide your myBama username, your phone number, your campus location, your device type, and a description of your issue. If you are calling about campus WIFI, please be prepared to provide your MAC address. Appointments are welcome during normal operating hours, and we also take calls 24 hours-a-day, 7 days-a-week. To contact us after normal operating hours, call 855-474-3860.


Visiting the IT Service Desk

Once you’ve established your appointment, please visit 125 Gordon Palmer Hall. You’ll see an awning “IT Service Desk” on the north side of the building that faces the parking lot. Please knock and our IT Service Desk staff will grant you access. A mask is required to enter the IT Service Desk. Our staff will ask you to sanitize your hands and equipment as we meet with you at the intake station. If you need to alter or cancel an appointment, please refer to the appointment confirmation email.


OIT Service Status

Want to check out the status of an OIT system or application? Review our OIT Service Status page to see current statuses and upcoming maintenance.


Instructional Technology Help

Looking for help with Blackboard, Zoom, Panopto or another instructional technology tool? Contact the Center for Instructional Technology


Classroom Technology

Need help with technology in a classroom or lab? Contact Audio/Visual Solutions.


Trouble Shooting Links

Check out a few of our trouble shooting links below.

Internet Access

  • Get connected to WiFi.
  • Access the UA VPN.

MyBama Accounts & Email

Hardware

Software