HEOA Compliance Plan Appendix

• First infraction?
  • YES:
    • Service DeskTicket Created (auto-close after 60 days)
      • Ticket updated (including original DMCA complaint) [to student] [cc: Office of Student Conduct]
      • Network access block imposed
      • Student responds with details explaining how they will avoid future infractions
    • Ticket ready to close?
      • Ticket older than 60 days?
        • YES
          • Restore Network Access
          • Close ticket.
        • NO
          • Keep ticket open until older than 60 days.
  • NO: move to second infraction
• Second infraction?
  • YES:
    • Service DeskTicket Created (auto-close after 60 days)
      • Ticket updated (including original DMCA complaint) [to student] [cc: Office of Student Conduct]
      • Require Scan/Certification clean of viruses/file sharing by the OIT Service Desk (charge $70)
      • Network access block imposed
      • Office of Student Conduct issues summons letter for Code of Student Conduct Violation
        • Educational Report of Class
    • Ticket ready to close?
      • Ticket older than 60 days?
        • YES
          • Restore Network Access
          • Close ticket.
        • NO
          • Keep ticket open until older than 60 days.
      • NO: move to third infraction
• Third infraction (or more)
  • YES:
    • Service DeskTicket Created (auto-close after 60 days)
      • Ticket updated (including original DMCA complaint) [to student] [cc: Office of Student Conduct]
      • Require Scan/Certification clean of viruses/file sharing by the OIT Service Desk (charge $70)
      • Network access block imposed
      • Office of Student ConductStudent issues summons letter for Code of Student Conduct Violation
        • Educational Report of Class
    • Network Denial (Access Limitation) at the discretion of the Office of Student Conduct
    • Close Ticket