The IT Service Desk is available to help UA students, faculty and staff with tech issues over the phone, over email or in person.
Email the IT Service Desk
Email itsd@ua.eduCall the Service Desk
205-348-5555Book an Appointment
125 Gordon Palmer HallContacting the IT Service Desk
Please be ready to provide your myBama username, your phone number, your campus location, your device type, and a description of your issue. If you are calling about campus WIFI, please be prepared to provide your MAC address. Appointments are welcome during normal operating hours, and we also take calls 24 hours-a-day, 7 days-a-week.
Attend a Workshop
OIT offers training sessions and webinars on OIT-supported software and services. Visit our Events page for details.
Video Tutorials
Check out OIT’s YouTube channel for recorded webinars, tips and tricks, and helpful video tutorials.
Troubleshooting Links
Check out a few of our troubleshooting links below.
Remote Work Tools
Internet
Accounts + Email
- Change your myBama password
- Recover your myBama password
- Faculty and Staff Email
- Student Email
- Request a Listserv
Duo
Supported Systems
OIT typically supports the three most recent systems available from both Windows and Apple; however, the latest OS is always preferred to ensure devices receive necessary security updates and patches. OIT recommends that users not install beta versions of operating systems in a production environment. OIT will not support beta operating systems.
Windows
- Windows 11
- Windows 10
- Windows 8
Apple
- Monterey
- Big Sur
OIT does not support Chromebooks for regular business use, and can only assist with joining to wireless and general questions. Chromebooks should not be assigned to faculty, staff, or student employees as primary machines
Student Computer Maintenance
The IT Service Desk provides computer software repair services, virus removal and basic system maintenance services to current students of The University of Alabama. There is no cost for assistance in installing applications provided by The University of Alabama; however, some services do have an associated fee.
Fee-Based Services
| Service | Fee |
|---|---|
| Operating System Repair/Reinstall* | $70 |
| Data Backup/Retrieval | $35 |
*User must have operating system key available.
Departmental Desktop Support
OIT provides fee-based services to University departments for hardware, software and printer support. Learn more about our desktop support services.Additional Resources
The IT Service Desk can always point you in the right direction; however, for classroom or instructional technology, consider going straight to the source.