Eduroam is the official wireless network for UA students, faculty and staff. Eduroam is a secure, worldwide federated network access service developed for the international research and education community. Students, faculty and staff can use their email@example.com email address and password to connect to eduroam.
Once a user connnects a wireless device to the eduroam network at UA, that device is then eligible to connect to over 600 eduroam campuses in the U.S. Visiting students, professors and staff from other institutions may also connect to the UA network using their home credentials. Eduroam is available in 89 countries. With nearly 9,000 wireless access points in buildings across the UA campus, OIT strives to provide superior wireless internet service. Learn how to get connected, and be sure to check out our wifi tips and tricks below.
Steps to Connect
- Visit your network settings.
- From the list of available networks, choose eduroam.
- When prompted, enter your firstname.lastname@example.org or email@example.com email address and password, click submit.
- Read and agree to the network acceptable use agreement. Choose to Trust the network.
- You’re now connected!
- If you were previously connected to another on campus network such as UA-Guest or UA-WPA2, first “forget” those networks before connecting to eduroam. To forget a network, visit your network settings, and select the option to forget the network.
- It is important to connect with your firstname.lastname@example.org email address so you will be able to connect to Eduroam at other participating institutions. By connecting with you @ua.edu email address, Eduroam recognizes your affiliation with UA, and allows you to connect at other locations.
- Setup on Windows
- Setup on Mac
- Setup on iOS Devices (iPhone, iPad)
- Setup on Android Devices
- Setup on other computers
- Find your Mac Address
- Manual SSID Setup Instructions
- Troubleshooting help – Connecting at other locations
UA-WPA-PSK is a network designed for gaming, streaming and media devices. Eduroam remains as the primary network for faculty, staff and students. Users should connect computers, smartphones and tablets to network with their @ua.edu email address and myBama password.
- To connect a device to UA-WPA-PSK, select UA-WPA-PSK from the list of available networks.
- The password for UA-WPA-PSK is located on the Tech Tab in myBama.
- If prompted for a second login, enter your myBama username and password. A green checkbox indicates a successful connection.
- If your device does not connect automatically, you will need to manually register your device. Manual registration requires your device MAC address , then go to http://wireless-enrollment.ua.edu to register your device.
- If you are unable to connect after manually registering your device, please email email@example.com with your device type (PlayStation, Xbox10, Apple TV, etc.) and the MAC address.
Why do I need to login with my full email address?
Eduroam requires your ua.edu or crimson.ua.edu email address and password to connect. If you have a departmental email address, such as firstname.lastname@example.org, do not use this email address, but instead use your ua.edu email address – email@example.com. Additionally, for faculty and staff, eduroam requires your original UA email address. You may not be able to connect with an alias email address. For example, Big Al cannot connect with his alias email address, firstname.lastname@example.org, he must connect with the email address that reflects his myBama username, email@example.com.
Is there an easy way to restart my connection?
Turn your wireless service off and back on, this will reset your connection and reconnect you to the nearest wireless access point.
How can I find my Mac address to get connected to PSK?
We have instructions on finding your Mac address for many common devices.
Is the campus well covered with wifi access?
We have over 8,000 wireless access points in buildings across campus, and we’re constantly adding more to provide a better service to you.
Can I use a personal router or hotspot on campus?
Please don’t use a wireless hotspot, and please don’t bring a router or wifi extender to campus. Personal network routers and hotspots significantly and negatively impact the campus network environment by interfering with the UA network. This interference can make Eduroam unusable, since it operates using some of the same channels as these personal routers and access points.
WiFi uses a radio frequency that is open for everyone to use, and as a consequence, large scale WiFi networks, such as the ones deployed on the UA campus, require careful coordination and cooperation to operate well and provide quality service. All wireless access points or routers in UA buildings need to be coordinated so that they do not occupy the same channel. The University carefully designs and operates the WiFi networks in each building to allow multiple access points to work with each other and provide a reliable and stable wireless environment for all to use. When a rogue access point is used, this carefully designed system is compromised. Leave the networking to us!
We’re Here to Help
If you are experiencing wireless connection issues, we want to know about it. Please visit 125 Gordon Palmer Hall, send us an email at ITSD@ua.edu or call us at 205-348-5555. If you are reporting intermittent connectivity or an outage, please be prepared to provide your phone number, campus location and the type of device you are using.